I purchased 2 bottles of Michigan grand traverse select semi dry Riesling from 9 mile and John r Kroger. Its my favorite so I know what it tastes like. One sip and I realized something was wrong. It was carbonated and sweet and more like a champagne. I called the store and customer service said call manufacturer. I said you need to pull off shelf it is tainted and could be dangerous. No we are not going to do that ma'am. I said what if poisoned. She showed no concern so I hung up. BEWARE!! And don't shop there If you can help it. read more

Kroger - Grand traverse Select semi dry wine. - Grocery Near Me - Hazel Park, Michigan

That place was nasty. The front of the store had trash all over the parking lot. I went in and the store looked as bad as the outside. They need to do better. It was a spare of a moment stop in, and I was surprise by the look of this Kroger. Hazel Park needs better then this. If you go to any other Kroger you can see a different in that store. The cashier that I went to was so slow I left her line, got behind two customers in another line and as I was walking out she was still on the same customer. read more

Service with this Employee Named Peter is Awful. The way he speaks with Customers is Very Rude!!!! I shop there Alot but this Guy is a Problem!!! read more

Notoriously awful Kroger, yet it's the most convenient option for groceries in HP. Unfortunately it's rarely worth it to visit this location. The produce section is so sad. Stale, brown bananas and soggy apples. the organic section is basically nonexistent. The packaged salads looked brown and wilted despite having an acceptable "sell by" date. maybe their refrigeration isn't working properly. There's a lot out of stock throughout the store. Then there's the employees, who stand around joking with each other instead of doing anything to help customers. As a retail worker myself i am sympathetic, customer service can be difficult. But the lack of effort to do anything at all is apparent. Time and time again this kroger has failed to meet even the most basic standard of what a grocery store should be. Avoid this place if you can help it. read more

Went here to buy some diet cokes and ended up walking out due to their nonsense. Regular price for a 12-pack is $12 (?!) but they're on sale for $6 if you scan them in the app first and use your phone number. I don't have their stupid app on my phone. If you're going to make it this tedious for me to give you my money I'd rather just go somewhere else. And these guys wonder why they're getting they're losing to Amazon, Costco, Whole Foods, etc. it's because they've totally lost sight of the customer experience. read more

I was walking into the bathroom and I seen poop all over the toilet and on the wall and I seen a manager digging in a butt and wipe it food

I came on a super bowl weekend, and the lines were really, really long. I stood in the self-serve line for 20 minutes, and that was fast. When I turned my head to look back, it was even longer than when I got in! Once I got to the front, it was easy from there, but what slowed the line down is that two ladies had full carts trying to go through self serve which is 12 items or less. They took forever, and one machine was down, so I'll avoid coming here in the future but this was the only place nearby that had the cookies I was looking for. read more

Staff is very rude, unprofessional, and discourteous to customers and clients, outdated everything, rodents constantly scurrying in the isles, dirty nasty store with even dirtier nasty people read more

It's booster time as the cases go up and we are all relegated back inside again. Have a 2:30 appointment and my husband is after me. They have a drive-thru pharmacy here. Elizabeth administered our shots. It's quick and easy. They have no food flamin hot snacks, only pop popcorn and ruffles. Craving some cheese puffs and Cheetos. read more

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The worst, rudest grocery store I've ever been in. It is 4:30 on January 4, and we just had a cashier refuse to check us out for no reason. She was the woman working line 16, and when we walked up, she started screaming, "uh uh, uh uh, uh uh." Then she let multiple other customers go. If the woman cannot use words to explain why we aren't allowed to check out, she should not be a cashier. read more

Not even one star. The people that work here are clueless! Tonight at around 9 pm the cash register were not functioning! The cashiers never say whether the lines are opened or closing due to malfunctioning-- we stood in line for over 20-30 minutes -grocery in the counter only for some other person to FINALLY tell us the register was down! The younger girl with a reddish dye rudely said she had been told us that she couldn't ring us up -mind you there was a person with a watermelon standing directly confront if her waiting SO NINE IF US HAD NO IDEA --the " manager" a dude with facial piercing & curly hair NEVER TOLD US EITHER seeing us standing there. RIDICULOUS NONSENSE! Then I asked him to take care of us he got rude talked to us very ignorantly and basically we will never shop there again ! The black older woman ( short hair) was nice but also ran us around saying come back then we put our stuff back on the counter only to be told AGAIN the register is down! In conclusion WE STOOD THERE AND THEY LET 20 or more people line up while we stood in a line with the light ON! I cannot believe the incompetence... read more

I haven't shopped at Kroger in years, but Saturday, April Fools day, I made out a delivery order. My bill came to 69.20 including taxes and delivery fee. Sunday when I checked my banking account online, I found two Kroger charges, each for $82.67. This is both an over charge and double over charge. I'm working with my bank and trying to work with Kroger to get the issue resolved. This is one grocery customer who will NOT be shopping at Kroger ever again. read more

NOTE: This is ONLY about the Paczki They are hard as a hockey puck and have less flavor. Utter garbage, total waste of money. read more

Visited this week, but been a customer for years...To me, a few of Caucasian staff there is kind of racist...He was Very awkwardly rude when I asked where an item was. And in Conclusion, did not want to mention this, but there is someone there in management that sets Off a bad Vibe. And this is why I won't Definitely be back... read more

This has got to be the worst Kroger in Metro Detroit. Lacking selection of organic fruits and vegetables, the deli is embarrassing and half the time has lackluster product. Staff was rude when I noticed all of their bread expiration dates were incorrect (five months in the future?). Parking lot is dirty, two self-checkout areas but only one is available while 2 out of 10 'manned' lanes are your other option. Countless staff hanging around the self checkout area socializing EVERY time I come in. I live right next to this Kroger but will going out of my way to visit ANY OTHER grocery market. I recommend you do the same. Do not waste your time here. read more

They do not operate their money services desk during their advertised hours and are rude to customers who ask to use their advertised essential services. Bad management. read more

Kroger Pharmacy. A pleasure to deal with. Recently used a CVS to get a RX because it was closer. Very bad decision. They received it did not fill it. Had doctor send to Kroger Hazel Park. It was ready in an hour. Elizabeth the Pharmacy Manager is wonderful. Does her best to work things out. Nearly painless vaccinations. My go to moving forward. (No more CVS). read more

Who are these people coming all the way from California and Texas to trash this Krogers in Hazel Park, Michigan? It's a pretty clean place. And most of the employees I come in contact with are friendly and helpful. If I have a complaint, it's that the service desk is too frequently deserted. Also, I like to run an alcohol wipe over the shopping cart before I start shopping, and sometimes the dispenser is empty. But most of the 1-star reviews I'm seeing don't seem to be describing the store I shop at regularly. read more

Sheila in self scan is extremely rude. Talks over customer and doesn't solve problems. She needs to find a new job!

This Kroger is absolutely disgusting. It's beyond filthy. The floors are sticky throughout the store. There are rarely any carts in the store and always outside . The glass doors to the entrance look like they haven't been cleaned in years. Trash is consistently strewn throughout the parking lot no matter how many times I've been there. Self checkout lanes are almost non existent. Usually 2-3 open at the most with long lines. Full service checkout lanes are worst then the self checkout During my last visit I heard an employee behind the service desk screaming at a customer. Not uncommon to see expired food still On shelves. The store staff is just pure lazy. Many times I've been there you'll see long lines and they're just in the corner talking to each other ignoring the lines I won't go back and now drive a little further to go to Meijer. read more

In the last few months they have taken 45 minutes to give me a pickup order and I thought it was due to COVID. Forward to now, they messed my order up completely, giving me the wrong one, and when I told them the rude ass woman told me "well, we called and you didn't answer". Yeah, that's cause I'm driving? They also gave me an item I didn't order and ran out of half of the things I ordered. I'm done with this Kroger. read more

This is a decent Kroger. I go to this one solely because it has organic produce (the others in my area just have conventional, even Royal Oak), and the layout here is pretty standard compared to other locations. No complaints. read more

I visited this store to return bottles. The manager Beverly refused to accept my $3 in bottle deposits. They sell and collect deposit whenever they are open but refuse to repay deposit whenever they chose not to. The phone # to this location is 248-658-1641. There was a nice employee that let me know the manager Beverly was in a bad mood already. (And maybe all the time) read more

Just did some grocery shopping after being without power for 5 days and I was pleasantly surprised that they were pretty well stocked. Usually this isn't the best Krogers to go to, but it seems they are getting their act together! When at the self checkout the lady was very nice and attentive. Hard to find employees that actually don't mind doing their job. read more

This place is a literal dumpster... If you go in anytime after 8 PM, good luck... There will be zero cashiers while 30 children run around as employees... most are just hanging out with each other and playing while giving you dirty looks because you need to cash out but they won't open a register... This is been my main Kroger for seven years now (not any more) They used to have one section with organic and healthy food... That was the one redeeming quality of this entire Pile of garbage... They now have separated that and anything I used to buy here, other than produce, is impossible to find... So, in the end, the only good thing about this store, they decided would be better if they got rid of... It's as if there are no managers or district managers that ever set foot in this place and it's run by angry junior high kids... It's also very dirty all the time and the parking lot is awful but I see in many other reviews they have already covered this. I now drive all the way to whole foods in Birmingham just so I don't have to go to this disgusting place. read more

Has typical grocery store stuff really poor customer service is what stands out,the thing that always gets me is they lock the doors 15 minutes early,good luck getting anything last minute why would it say 10PM on the door if it's really 9:45 read more

I read a ton of very angry reviews for this Kroger and honestly people would only review a grocery store if they had a terrible experience; I am giving you an unbiased review of this Kroger. First, this review was done when I did my shopping at 9:00pm on a Saturday. This is now my local Kroger so when I shop here again if issues I bring up have been fixed I will alter my review. This is a good sized Kroger store that had been renovated to look like the more modern stores. Prices were that of a normal Kroger and did not effect the review because the store does not set the prices. When I went they were either low or out of stock on a bunch of items; it made the store seem bare. The store was fairly clean with the acceptation of a broken display on the ground and a broken glass container. The staff was friendly but one issue I did have was the cashier literally threw my bananas into my cart from 3-4ft away. Other than that she was very friendly. Generally speaking you are at a Kroger in Hazel Park which as a city is getting better and better by the day but is still not perfect. Some of the issues you see at this store reflect that. read more

I loathe this store more than most Krogers. This one in particular is supremely shabby. Dirty floors, sad produce, rude shoppers and employees who just don't seem to understand common politeness. The parking lot is torn up and it's always a mad house even when the store seems dead. And it is expensive! And there are zombies everywhere! If you need to shop Kroger the Coolidge store in Troy is your safest bet but prices are better at any Meijer. read more

The basics... Fully stocked on sale items. Safe parking lot. Long checkout lines. Not the best prices. Smaller isles than Meijer. Sometimes rude cashiers and rude people shopping. Go only if you must, overall. read more

If I could give less than one star, I would. On the way in I found a used syringe on the sidewalk in front of the door. I threw it away so no one else stepped on it. Then I walked in to find a huge section selling Founders. Are you kidding me? Kroger is disgusting. Do they care nothing for their customers or their employees or the businesses they promote? Fucking take the hit and take founders off your shelves and clean your fucking sidewalks if they're prone to needle disposal. read more

Horrible smelling store. Bottle return never works and the prices blow compared to nearby Aldi

This is a review for the gas station only. I went to this station because I was nearby and had some Kroger fuel points and an empty tank. The good: it took the fuel points correctly. The bad: the pumping took a long time. Perhaps, being associated with a grocery store and hearing of a thing called the slow food movement, they decided to innovate and start the slow pump movement. Not a fan. I would avoid this station unless I had a lot of fuel points and a lot of time on my hands. Luckily, I did. read more

I shop here all the time. I'm normally not picky about workers but the last two visits to this store have been filled with horrible odors. I'm talking rotting flesh odors. I almost vomited just grabbing milk. Doesn't seem like anything is being done about it. read more

I understand that Covid19 has put a strain on a lot of businesses BUT thievery shouldn't be one of them. In May I ordered groceries from the Hazel Park Kroger's and 2 items were missing on July 10th I ordered groceries again and 3 chicken egg rolls were added on my list and paid for. I DIDN'T order egg rolls for $3.00 nor did I get it. I immediately called Instacart and no response. I called Kroger's Hazel Park and was left on the phone 40+ minutes with loud rap music in my ear. NO MANAGER!! UNPROFESSIONAL. Emailed corporate and NO resolution. I will not shop online with Hazel Park Krogers and will not reccomend it to anyone. I will do my online shopping at Walmart's read more

This is likely the dirtiest Kroger in existence. The people that work there are either unapproachable or extremely friendly, no in between, it is 50/50. You never know if you're going to be ignored by the guy you ask to help you find the cereal isle or befriended by one of the kind cashiers because your buying the same Oreos variety she just served at her mother in laws retirement party. This roll of the dice is experienced with their products too. Cross your fingers, count your blessings, take your penicillin and choose very judiciously, least you may receive something as expired as a 2016 Democratic presidential campaign. Hazel Park isn't exactly the upper east side of suburban suburbs BUT it is on the upswing and it needs a neighborhood grocer to match this trend! This is not that store. Two stars instead of one because of the friendly cashiers. Peace. read more

I have been going there for fifteen years and I love some of the employees ‍Hi BloomeeBut my husband ordered me a cake on Monday and it was so darn good and they did a great job on the words and decorations read more

35 min just to buy 4 items.. I'm sure we can do better.... I would 10 min tops would be acceptable

This is the most horribly run grocery store I've ever been to. They NEVER have enough employees. I stupidly enter this store repeatedly, only to make it the other side, and see lines to the back of the store. There was one lane open at 7:30 at night. This is never acceptable, and has happened on several different occasions. Get it together! read more

Krogers on John R is the worst in customer service. No registers open on s Sunday maybe 2.at most all u scans are closed except for a few open. Lines long with people who have 200. Dollar orders. Because of this I left without my groceries again. Customer service or anyone else obviously do not care. When s customer walks out. With out their items the store loses money. I will be back when the manager is there and complain directly This has happened quite a few times. I walked out leaving my groceries again read more

God, I fucking hate this Krogers... Please note, I cannot give 0 stars, hence the 1, but it should be like -5. Unfortunately, it's closest to me, and in the shit weather we have i'm kinda stuck. There is really nothing GOOD about this store. Seriously. Half the time there are no carts in the store; they're all in the parking lot because all the employees are busy talking stupidly to each other and "hanging out" as opposed to working. I would even venture to say that it's just the younger ones, if that were true. It's all of them, no age discrimination on the laziness, that's for sure. The bottle/can return is almost always broken, and usually filled with homeless people looking for strays. They stock in the MIDDLE OF THE DAY ON SATURDAY. Do you have ANY idea how hard it is to maneuver in this fucked up place, only to be blocked by stock carts AND tons of people??? OH, yeah, the fucking people. Usually donning pajamas, they have NO regard to other shoppers in the store. Someone used the word "zombies" and that pretty much sums up the people that wander aimlessly, dragging their feet, and the aisles are ALWAYS blocked. And now on to the cashiers... Do you like being ignored?? You do?? Well THIS is your place to go!!! Cashiers rarely acknowledge anyone, and you're lucky if they even look at you while they are waiting on you, because the bagger or the cashier next to them may be telling a funny joke, or talking about what they did over the weekend, or planning the next weekend, or talking about what nasty little brats their kids are... One of these days, someone is going to get brazen, fill a cart with shit, and walk right out the door. And get away with it. And I want to shake that person's hand when they do. So, yeah, stay the fuck away. /BADBADBADBAD read more