I was assigned a nurse practitioner, Machelle Strand, as my primary care provider. I'm diabetic,…read moreand she prescribed medications without checking to see if my insurance would cover them. OK - maybe I'm not being reasonable on that front, but it's still frustrating. Then I asked her about some new symptoms I was experiencing and her response was "if you're worried, go to the emergency room." She eventually told me that my medical condition was more than she could handle and told me to go somewhere else. Her level of apathy is shocking. Stay away from Nurse Strand!

It's hard as a natural path and studying towards ph.d as ND, to rely on medicine and pharmaceutical…read moreworld. But after a major surgery leaving me with severe neuropathy, headaches and pain, I was referred to a neurologist. Finding the technology in place and All the studies, I found they were the neurologist I needed. We quickly were able to access due to the right side handicap of my body it was not a stroke, prompt MRI to discover we could rule out the stroke or such. We went with the ambulatory EEG and discovered I had many issues to resolve. The EMG discovered chronic neuropathy on the right side. Left, minor. Linked to Lumbar 4 and SI along other minor damages from long surgery. We have so much still to do, but the evidence is now clear of my path with referred physical therapy to get me back in the path of recovery. My only complaint is, office isn't very prompt on following up on referrals. Too many hands relying on each other and slips. So you can do your own follow up and allow them to do the neurological work, they are worth it. Staff and doctor are friendly and juggle to get you the test needed. It's just insurance that delays the process so you do the leg work.

Horrible representation for a doctor, the unprofessionalism was actually inhumane, when i was…read morefinishes speaking with her she left me in tears with a fever and body weakness. Mind you all i did was ask for her knowledge on a diagnosis and she proceeded to yell at me.

Mary is a nurse practicioner, and the best medical help I have found. She not only actually…read morelistens to her patients and respects their input, but when the patient is wrong (as I frequently am) she still manages to find out what is really wrong and can recommend how to fix it. Gread bedside manner and brains!

I've never had a doctor that I loved as much as Lynette! She definitely cares about each one of her…read morepatients and it shows. What ever you need to talk about, Lynette will take the time to listen no matter how long it takes, and she will do her best to resolve each problem you have. Thank you for everything you helped me with Lynette.

I had my initial visit with her as a General Practitioner recently. She was personable,…read moreknowledgeable, and, most importantly, humble and compassionate. She listened to what I had to say about my chronic and hard-to-treat condition without rolling her eyes or that deer-in-the-headlights look I've too often gotten from practitioners when I have attempted to explain my plight to them. For the record, I have chronic Lyme--which a large portion mainstream medical community denies even exists. I will update my reviews, but so far, so good. Good professional. Good person.

I was there recently there for an endoscopy and colonoscopy. Dr. McCallum and all the nursing staff…read morewere five stars fine, and I received the compassionate care that I needed. The office staff communicated well. The person at the front desk, Megan (?) probably should be in another position. She sounds and acts like a robot. However, in short, it's exceedingly clear that the joint practices of Drs. McCallum, McNerney and Hanna have LONG ago outgrown the facility. The parking lot is too tight and stretched to the limit. On the day of a procedure, whether the patient or driver, this adds up to additional stress. The larger waiting room needs better lighting and some freshening up in the area of esthetics. The smaller surgery waiting room, to the east, is an abomination! The day that I was there, it was pretty chilly outside. The patient exit door opens frequently, and it got cold and drafty. So, there we are, faithful spouses, drivers and patients--people who may not have eaten in more than 24 hours and slept little--sitting in this ugly, cold an cramped waiting area. There aren't enough seats and there isn't enough room for comfort. The patient exit door should be in the back of the building with a dedicated door for such and a safe place where their drivers can park. As the throughput of the facility is high, I have to say that I felt rushed as I was coming out of anesthesia. Rushed, in that beds are in very short supply. "Wake up and get out of here!" So, to the owners of the business, I say, take some of your retained earnings, and invest in a better property and plant whereby your patients can receive the first class treatment that they deserve and that you want them to have.

This place runs like a well oiled machine. As you walk into the front door, a receptionist helps…read morewith check in. A few minutes later, an assistant takes you back, a quick change of clothes and it was it's time to lie down. The staff are very friendly and polite. They place you at ease through conversation and they appear to enjoy working together. The excellent communication helps relieve stress and anxiety. A short nap and it's recovery time. Easy, fast and efficient. Dr Hanna is knowledgeable, experienced and trustworthy.

I am no longer a patient. The following review is why i changed medical providers…read more....... Attention new patients: when they say you will not be able to see any other doctor than the one you are originally assigned to, they mean NO matter what. This policy is fine, but they don't even cover each other for vacations or other absences! I understand not allowing patients to just see other doctors as a matter of convenience but i am having trouble walking!! My pain is terrible..... I was instructed to go to the ER, which we all know is NOT the answer because I am not dying. That is what an ER is for. Broken, bleeding or dying. An Orthopedic office is for non emergency issues, like this. Here's what happened...... I've been on the cancellation list for a few weeks. I call on occasion to find out if there's been one, just in case. I always ask if it's okay to call back. The staff is super pleasant. But when they told me this morning that my doc is out of town for the next week+, I asked for an exception because I am in genuine and growing pain. I cannot sleep. Which means I'm fatigued. I have multiple sclerosis and that's a life changer for me. I was even OK with continuing to call next week hoping to get a cancellation but knowing that I have no choice but to live like this for the next week+ because of a "rule" is really upsetting. So yes I believe the policy means more to these people than patient care. I'll be changing my orthopedist which is a bummer because I really like Dr Gonsalvez. His first injections worked well. Thing is, my issue came back with a vengeance and in his absence he has no back up. I think I'd rather go to an office where the doctors work together as a team.

Dr Hardy is/was nice to me. Her nurse practitioner was horrid. He did a number of passive…read moreaggressive things to me that I first thought were mistakes. Did not get walker until 5 hours before surgery. Did not send script in for anti biotic for teeth cleaning after surgery. He said how was he to know I was to my teeth cleaned. I had to gag down 4 anti biotic horse pills while laying back in dentist chair. When I asked him for different pain pills he ordered 8(eight) pills one every six hours for 7 days. He said he'd send this script to Costco but after 8 hours found out he sent it to Walgreens. The reason he these things was because I cursed. He said I used profanity. When my knee was killing me I spoke colorfully about the pain. Never directed at anyone!!!! He also said I should have called the office about only getting 8 pills which I did not do because I was embarrassed to be in pain.

I am never one to write reviews, but I had an unbelievably negative experience at Camp Lowell…read moreCardiology. I spent four months seeking help for sudden onset of chest pain, palpitations, and shortness of breath only to be dismissed and told it was "just GERD"--even when the medications they prescribed for it provided no relief. I was prescribed multiple cardiac drugs without any clear instructions and without any actual cardiac-specific diagnosis. I primarily saw NP Kelly Majors, who lacked the expertise to differentiate between basic cardiac tests and even prescribed me a drug that was directly contraindicated with my existing medical history. Dr. Goldberg spent less than five minutes with me and dismissed my concerns entirely. Even worse, they refused to order a cardiac MRI after my symptoms worsened, claiming it "wasn't justified." I sought a second opinion from a different cardiologist who ordered the MRI immediately based on my symptoms. That scan found a legitimate issue. This office's refusal to investigate serious symptoms was negligent and their clinical negligence regarding medication management is dangerous. If I could give 0 stars, I would. Seek care elsewhere.

I made an appointment with this office and was sent a link to join their patient portal. I logged…read morein and saw that the provider took it upon herself to diagnose me with a condition I don't have based on medication she saw I was taking. When I sent my new patient paperwork in, I mentioned that this made me disinclined to respect or have confidence in them and that I would be irritated right off the bat. I got a call immediately the next morning and the lady was like, "she wasn't diagnosing you, she was just making a note," (tantamount to the same thing!!). This is apparently appropriate because this nurse practitioner has been "doing this for a long time" (whoop-di-do! good for you!). Riiiiight. Furthermore, she made this diagnosis-note based on "looking at some of [my] previous medications," which is FASCINATING seeing as how I never authorized my primary care to release any such information, so now I also have to go on a HIPAA scavenger hunt. Since when is it appropriate to "note" that someone you've never seen has a condition they have not reported? Despite what 99% of physicians seem to think, it is actually not their right OR their job to determine what a new patient's needs and concerns are--it is their job to say "hello, new patient, tell me what your needs and concerns are." Pre-determining the priorities in my appointment immediately sets me up for maltreatment as a patient, and I'm already at a disadvantage as a woman of color because the medical institution routinely and as a matter of implicit policy (believe me--contemporary medical textbooks are objectively and openly racist and sexist and eugenicist) distrusts and disregards women and people of color. She then told me they were "respectfully going to decline to take me on as a patient" and canceled my appointment for the next day. That's right, I called them out for irresponsibly diagnosing me, a perfect stranger, with a condition I don't have and have never had, and instead of apologizing, they said they don't like dealing with disrespectful patients. lol okay. Guess I'll go have a heart attack now. On the other hand, guess I dodged a bullet. Maybe a different cardiologist will actually understand their job.

Dr. Lokale is amazing, but the staff & billing are incompetent. My husband & I called last October…read morewhen switching to Cigna & were assured 3 separate times they would accept our plan. I scheduled for myself in Feb & my daughter in June. Staff told me told to bring her to my appt. I provided my new insurance card & was reassured again at the counter that Dr. Lokale hadn't been loaded into the system yet. 30 days later we received a $700 bill becasue Dr. Lokale is "out of network". They refuse to take any responsiblity in their error & stated that pateints are always told to "check with their carrier before scheduling". No one ever said that and they assured us they were being loaded into the network. Their own website states they handle insurance billing. I wrote a letter to Dr. Lokale explaining why we are having to leave his care, but they refuse to deliver it to him. When I had shingles I called for an appointment , got in 6 weeks later when hey had gone away. Dr. Lokale asked why I didn't come see him sooner and asked if I told the staff I had shingles. I said yes and eve left a message with the PA, he seemed surpirsed. Every appointment takes months to get in to see anyone. Had a growth in my cervic & took 18 months to get an appointment with an OBGYN to read the sonogram report that Dr. Lokale had ordered the year prior. That's how badly it's administered. If your health is important to you, run away from this practice! The doctors are being underserved by their staff.

They don't seem to care about details when doing paperwork for prior authorizations or referrals…read more I have been without a medication for a month now because they just can't do the prior authorization correctly even when the person from the insurance company is on the phone with them telling them how to do it. This office is on Cotaro rd. I was notified that a referral was done incorrectly as well for a surgery so now that's been delayed. Avoid this office. They are too busy gossiping to do their jobs correctly.