I was assigned a nurse practitioner, Machelle Strand, as my primary care provider. I'm diabetic,…read moreand she prescribed medications without checking to see if my insurance would cover them. OK - maybe I'm not being reasonable on that front, but it's still frustrating. Then I asked her about some new symptoms I was experiencing and her response was "if you're worried, go to the emergency room." She eventually told me that my medical condition was more than she could handle and told me to go somewhere else. Her level of apathy is shocking. Stay away from Nurse Strand!

It's hard as a natural path and studying towards ph.d as ND, to rely on medicine and pharmaceutical…read moreworld. But after a major surgery leaving me with severe neuropathy, headaches and pain, I was referred to a neurologist. Finding the technology in place and All the studies, I found they were the neurologist I needed. We quickly were able to access due to the right side handicap of my body it was not a stroke, prompt MRI to discover we could rule out the stroke or such. We went with the ambulatory EEG and discovered I had many issues to resolve. The EMG discovered chronic neuropathy on the right side. Left, minor. Linked to Lumbar 4 and SI along other minor damages from long surgery. We have so much still to do, but the evidence is now clear of my path with referred physical therapy to get me back in the path of recovery. My only complaint is, office isn't very prompt on following up on referrals. Too many hands relying on each other and slips. So you can do your own follow up and allow them to do the neurological work, they are worth it. Staff and doctor are friendly and juggle to get you the test needed. It's just insurance that delays the process so you do the leg work.

I waited months for this appointment. After confirming with their office that my visit was on…read moreTuesday the 8th (not Monday), I took a half day off from my job at a busy hospital and drove 35 minutes, only to be told they had canceled my appointment in error and couldn't see me. They admitted the mistake but refused to accommodate me, offering a new appointment months out or another visit later in the week , which I couldn't do after already I waited months for this appointment. After confirming with their office that my visit was on Tuesday the 8th (not Monday), I took a half day off from my job at a busy hospital and drove 35 minutes , only to be told they had canceled my appointment in error and couldn't see me. They admitted the mistake but refused to accommodate me, offering a new appointment months out or another visit later in the week , which I couldn't do after already missing work and wasting my time. Extremely unprofessional and poorly managed. I will not be returning and do not recommend Vita Medical Institute.

Mary is a nurse practicioner, and the best medical help I have found. She not only actually…read morelistens to her patients and respects their input, but when the patient is wrong (as I frequently am) she still manages to find out what is really wrong and can recommend how to fix it. Gread bedside manner and brains!

Took my concerns seriously, got me great referrals in and helped alleviate my back pain! Physical…read moretherapy took care of it pretty quickly but I was very grateful for the urgent care experience. Great provider.

I had my initial visit with her as a General Practitioner recently. She was personable,…read moreknowledgeable, and, most importantly, humble and compassionate. She listened to what I had to say about my chronic and hard-to-treat condition without rolling her eyes or that deer-in-the-headlights look I've too often gotten from practitioners when I have attempted to explain my plight to them. For the record, I have chronic Lyme--which a large portion mainstream medical community denies even exists. I will update my reviews, but so far, so good. Good professional. Good person.

I switched to this practice after receiving horrendous care at Arizona Gastroenterology. It was…read morelike night and day. I've never seen such a clean office and all the staff were very professional and caring. Dr. McNerny is excellent and came in after my endoscopy to go over the results. Unlike Arizona Gastroenterology which sends a medical assistant to read a scripted result. The waiting rooms are spacious and the exam room was spotless. I went all the way across town to get to this office and it was well worth it.

Before opting to have my procedure done here, I sat down with their front desk and billing, and we…read morewent over in great detail what this was going to actually cost me. From their telephone recording to signs all over the building, they say they 'collect ALL copay and co-insurance' upfront before scheduling any operations. They reached out to my insurance, we figured out what this would truly be out of pocket for me, and I paid them in full that day. Well, they messed up and I am well over $1500 in unexpected medical bills at this point. They said it was my fault. I have all their notes. I have my timeline and I know how serious I was trying to get in front of this, but they don't care and you all should be warned as well. Maybe look for someone more organized. They're so behind that when they send you an invoice, to pay, they expect you to write your credit card number on a piece of paper and mail it back to them. Update: I went into their office to pay. The place where I originally made my payment. They told me they wouldn't accept my payment in office and said I needed to return with my invoice or use their billing department method. I'm not writing my credit card info on a paper and mailing it. Update 2: After some back and forth, they agreed to take my payment. How nice of them. They assured me I was paid in full. This was over two weeks ago now. I just received another invoice from them. Update 3: I am now on my 5th ask - would you please send me a statement that I am paid in full. They have not sent it. I may need to go back to their office and get something in writing face to face. I don't trust their record keeping and need to protect myself. I wonder if the providers know how bad they are managed. Please also note they have no public facing email so all you can do is call. Chaos. Another edit!! They just sent me another invoice!

I ,Just had my right hip replaced by Dr. Miller at the Surgical Center at the end of June. Eight…read moreyears ago, I had my left hip replaced by Dr. Benjamin who I thought was awesome. Dr. Miller and the team at the Surgical Center made the entire experience so comfortable and easy. I believe Dr. Miller walks on water, he is so compassionate and kind. He truly makes you feel comfortable and cared for as well as the entire staff. A great team of professionals I couldn't be happier with my results.

I am no longer a patient. The following review is why i changed medical providers…read more....... Attention new patients: when they say you will not be able to see any other doctor than the one you are originally assigned to, they mean NO matter what. This policy is fine, but they don't even cover each other for vacations or other absences! I understand not allowing patients to just see other doctors as a matter of convenience but i am having trouble walking!! My pain is terrible..... I was instructed to go to the ER, which we all know is NOT the answer because I am not dying. That is what an ER is for. Broken, bleeding or dying. An Orthopedic office is for non emergency issues, like this. Here's what happened...... I've been on the cancellation list for a few weeks. I call on occasion to find out if there's been one, just in case. I always ask if it's okay to call back. The staff is super pleasant. But when they told me this morning that my doc is out of town for the next week+, I asked for an exception because I am in genuine and growing pain. I cannot sleep. Which means I'm fatigued. I have multiple sclerosis and that's a life changer for me. I was even OK with continuing to call next week hoping to get a cancellation but knowing that I have no choice but to live like this for the next week+ because of a "rule" is really upsetting. So yes I believe the policy means more to these people than patient care. I'll be changing my orthopedist which is a bummer because I really like Dr Gonsalvez. His first injections worked well. Thing is, my issue came back with a vengeance and in his absence he has no back up. I think I'd rather go to an office where the doctors work together as a team.

I am never one to write reviews, but I had an unbelievably negative experience at Camp Lowell…read moreCardiology. I spent four months seeking help for sudden onset of chest pain, palpitations, and shortness of breath only to be dismissed and told it was "just GERD"--even when the medications they prescribed for it provided no relief. I was prescribed multiple cardiac drugs without any clear instructions and without any actual cardiac-specific diagnosis. I primarily saw NP Kelly Majors, who lacked the expertise to differentiate between basic cardiac tests and even prescribed me a drug that was directly contraindicated with my existing medical history. Dr. Goldberg spent less than five minutes with me and dismissed my concerns entirely. Even worse, they refused to order a cardiac MRI after my symptoms worsened, claiming it "wasn't justified." I sought a second opinion from a different cardiologist who ordered the MRI immediately based on my symptoms. That scan found a legitimate issue. This office's refusal to investigate serious symptoms was negligent and their clinical negligence regarding medication management is dangerous. If I could give 0 stars, I would. Seek care elsewhere.

I made an appointment with this office and was sent a link to join their patient portal. I logged…read morein and saw that the provider took it upon herself to diagnose me with a condition I don't have based on medication she saw I was taking. When I sent my new patient paperwork in, I mentioned that this made me disinclined to respect or have confidence in them and that I would be irritated right off the bat. I got a call immediately the next morning and the lady was like, "she wasn't diagnosing you, she was just making a note," (tantamount to the same thing!!). This is apparently appropriate because this nurse practitioner has been "doing this for a long time" (whoop-di-do! good for you!). Riiiiight. Furthermore, she made this diagnosis-note based on "looking at some of [my] previous medications," which is FASCINATING seeing as how I never authorized my primary care to release any such information, so now I also have to go on a HIPAA scavenger hunt. Since when is it appropriate to "note" that someone you've never seen has a condition they have not reported? Despite what 99% of physicians seem to think, it is actually not their right OR their job to determine what a new patient's needs and concerns are--it is their job to say "hello, new patient, tell me what your needs and concerns are." Pre-determining the priorities in my appointment immediately sets me up for maltreatment as a patient, and I'm already at a disadvantage as a woman of color because the medical institution routinely and as a matter of implicit policy (believe me--contemporary medical textbooks are objectively and openly racist and sexist and eugenicist) distrusts and disregards women and people of color. She then told me they were "respectfully going to decline to take me on as a patient" and canceled my appointment for the next day. That's right, I called them out for irresponsibly diagnosing me, a perfect stranger, with a condition I don't have and have never had, and instead of apologizing, they said they don't like dealing with disrespectful patients. lol okay. Guess I'll go have a heart attack now. On the other hand, guess I dodged a bullet. Maybe a different cardiologist will actually understand their job.

I absolutely love Dr Lokale. He's a D.O. and is completely supportive of my working with a…read morefunctional medicine doctor who does more alternative things. He maintains eye contact when I'm talking, I feel he is fully present and attentive, and I never feel like he's impatient for me to just shut up so he can go see the next patient. The office staff, however, is a huge problem, and from what I've heard it's a widespread one. I can typically expect to have to make multiple phone calls to get the right information conveyed to my doctor; and even when they write things down there is often missing information, misinformation, etc. I've left messages requesting a call back and it can be days, weeks, or never. I've finally resorted to only dealing directly with the office manager, who seems more able to make sure things get done correctly -- but she shouldn't be having to do other people's jobs as well, so many things she's playing traffic cop for should be able to get done by the people who've been hired to do them. If I could have found another doctor who is as wonderful as Dr. Lokale, who's covered by my insurance, and who's within a couple of miles further away from my house, I would have left a long time ago, but so far Dr Lokale is worth the incredible hassle.

I tried to schedule a new patient appointment. Received two appointments, one for a new patient and…read moreone for a wellness exam. Two days later, I was called and advised I couldn't have two appointments, that I would need to be seen by a physician before the wellness exam. Okay, that's fine. I kept the appointment for October 1 and cancelled the other on September 28. I did not receive a reminder for the appointment on October 1 so I called to confirm two hours before the appointment. I was advised there is a note on my chart that states "no show" for an appointment their office cancelled for September 28, therefore, they could not reschedule me. Furthermore, they said the appointment scheduled for today was a "scheduling error." Now i'm left with no appointment, a note that prohibits them from rescheduling due to a "no show," and back to square one, except this time it's urgent. I need the wellness exam to continue with my medications. One last point, the person I spoke to was aggressive and rude and obviously defensive that the mistake was on their end. No thank you. I'll find another doctor.