Something was up with the donuts today. They were very small and very dense like someone forgot to let them rise. Never had Krispy Kreme donuts here that were like this. read more

Ordered a large iced pumpkin spice latte. Received a medium Carmel coffee, offered no receipt and argued that I said Carmel. Dumped out Carmel coffee and used the same cup to make a pumpkin. Won't be coming back read more

The "HOT DONUTS" light was on, so we go in. No donuts are on the production line. I ask the lady if they have any fresh donuts and she says "we will in 10 minutes" and I say "Oh, did you know your hot donuts light is on?" and she goes "yeah, but you have to wait." I notice there's a smashed maple donut in their cold case, its jammed between the tray and the glass, totally unsalvageable. I say "hey since we gotta wait, you should grab that smashed donut for us since you can't sell it." and she pulls out the tray with the smashed donut stuck to it, and says "I can't" and PUTS IT BACK pinning the donut against the glass again. haha! That was weird, but we were willing to wait. Well, 10 minutes go by and I notice that none of the workers are doing anything during that 10 minutes, just chatting. I say "is there a reason you had to wait 10 minutes?" she says "we just weren't ready." alright.... Still, no donuts on the production line and people are starting to gather in the store who also saw the "HOT DONUTS" sign on. Finally, another 5 minutes later, 8 donuts start coming down the line, but something is wrong, they aren't flipping, some are getting jammed up and mangled. I'm standing there on one side of the glass holding two of my kids high enough to see and I'm watching an employee on the other side of the glass just watching the messed up donuts go through the various production steps. OBVIOUSLY it wasn't working, you didn't need to see the disabled donuts go through the entire process before determining that you had to make an adjustment. At this point, there are 15 people in the small lobby all waiting for fresh donuts, and its going to be impossible to establish that we are actually at the front of the line since we've been wandering around keeping the baby entertained. Finally I tell my wife, I'm done, these employees are totally incompetent. So we get in the van and I suggest we go through the drive through and get cold donuts. We go through and order 6 original glazed, we pull up to the window, she gives us the box and says "that'll be $14.98" and I was like "Oh, I just ordered 6 glazed" and she goes "yeah, that's the total".... When did plain glazed donuts become a nearly $3 a piece?! We drive off and open the box, all of them are weird shapes and I just said "of course they are." read more

Krispy Kreme - Donuts Near Me - Sandy, Utah

I made an online order to be delivered to my family while I was out of town. They did not give me what I had ordered online and there were missing items. I have tried to reach out about getting this reconciled, but have received no support or response. I keep requesting to talk with someone about the order, but have not been able to get a hold of anyone to discuss the order. The only thing I received was a coupon for a free dozen donuts. I do not want more donuts, I want a refund for the items I did not receive. read more

I'm sad to say that my experience at this location was terrible. When ordering though the drive thru, the AI ordering system applied a discount that is reflected on their website. The cashier overcharged us, ignoring the discount that had already been applied by the internal system. It was odd that she would do this and makes me lose trust in this location. What else will I be overcharged for? read more

Meh and just meh. Years ago when they began to be a national thing, they were good. For the last several 15 years or so, I really have not enjoyed them. And here's the problem I encountered recently... Three times, I tried to order ahead on my phone. No go. I would make my selection and get either to my cart or even ready to pay and it would think and think and give me an "Oops! Something went wrong. Try again later." Three different times. Today, trying to get donuts for my students, I decided to try it online on my computer. Nope. Same thing. "Oops!" So I go to the physical store. I wait in line. Then I'm told "We're down." Huh? "Our system is down." So how long until it is back up? "10 minutes." Brother! Too late, I need to get going to school. I get someone to watch my class while I go back. OK, good. Now they have fresh donuts. Got an apple fritter, custard and creme filled chocolate, maple donuts, raised glazed, chocolate sprinkles. They are all only OK to a little less than OK. Just not going to buy them ever again. It's going to be either Donut Star Cafe, or THE best, Deli Fresh & Donuts in S. SLC. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

The donuts are great, as always, but while ordering here I observed a drive thru person in a blue shirt boxing donuts and chewing gum with her mouth open. Teeth smacking, mouth open, over every box of donuts she put together. It was so gross and makes me never want to order anywhere except for in-store so I can see everything and make sure no one is smacking their gum-saliva all over my donuts. So gross. read more

Ai take your order and gets it wrong... Bums with poor dogs freezing to greet you upon entering and exiting. Out of all milk out of coffee out of Lattes. We gave up and just got donut like I guess they want... will not be back. read more

Krispy Kreme - Irregular sizes extremely small for Krispy Kreem very disappointed for the price they are charging$$$ - Donuts Near Me - Sandy, Utah

Went in for my birthday to get a dozen and use my free birthday promo the latter part of which was refused by the cashier who couldn't understand what I wanted until I said birthday in a very clear questioning tone and her answer was "no " the "HOT" sign was on and every single one of my donuts was cold ( and we were not offered a glazed donut). Poor quality as well the product tastes deeply of grease as tho the ones cooking don't know how to properly cook pastry. We also observed an extremely dirty atmosphere dirty prep line and raw donuts going through the glaze and then being boxed. If you're looking for a good donut shop LOOK ELSEWHERE read more

Love that this location gives you a free donut when the red light is on! The Ai ordering system is my least favorite part about this place but the fresh glaze donuts are unmatched. read more

Their automated AI ordering system is the complete worse. It never works and the service at the window is terrible. They don't know how to think of the automated system doesn't work. You are forced to get out of the car and go inside because they have completely turned their back against customer service. I would recommend everyone goes to a different place to get doughnuts until they realize that technology doesn't replace good human customer service. read more

I have been to your south town location on three separate occasions. Your manager has been rude and snotty to me every single time. Today will be the last time I return to your location. I will take my business elsewhere to somewhere that appreciates their customers. read more

Delicious! I've never had them fresh before because the island I live on in Hawaii doesn't have a shop. The simple glazed donuts are my jam.

Don't go to this location they are rude and they laugh at you in Spanish I'm white and the Laura person knows I don't speak Spanish but Second time rude first time meeting this person she says I don't have a order I show her my order and she says you ordered the donuts in advance yes so then they were out of ones I ordered then rude so yesterday I went in she says how can I help you noticed it was me turns her back and goes to the drive through I told my husband see how she is then she starts laughing at us speaking Spanish my husband knows Spanish starts talking to her she ignores him so he did call her two bad names he wasn't happy so we take them home didn't open them till later they were gross she knew who I was when I put the order in so she gave me horrible donuts $78 and we threw them in the garbage can't wait till pink box's opens looks like I'm not the only one happy read more

Don't go to this location they are rude and they laugh at you in Spanish I'm white and the Laura person knows I don't speak Spanish but Second time rude first time meeting this person she says I don't have a order I show her my order and she says you ordered the donuts in advance yes so then they were out of ones I ordered then rude so yesterday I went in she says how can I help you noticed it was me turns her back and goes to the drive through I told my husband see how she is then she starts laughing at us speaking Spanish my husband knows Spanish starts talking to her she ignores him so he did call her two bad names he wasn't happy so we take them home didn't open them till later they were gross she knew who I was when I put the order in so she gave me horrible donuts $78 and we threw them in the garbage can't wait till pink box's opens looks like I'm not the only one happy read more

Definitely one of my favorite donut places! A yummy variety of all donuts. It's usually a hit and miss whether it's crowded or not. Also, they have a great rewards program, just download the app. They give you a free dozen donuts during your birthday month! read more

Krispy Kreme - a variety of donuts in a display case - Donuts Near Me - Sandy, Utah

I'm always tempted by the hot donuts light. Next time I'll just keep driving. It was $15 for six donuts so I told them I'll just take 4 because I thought that was too much. They were very rude about it. I asked for fresh ones rolling off the belt. That's not what I'd got. If you are going to charge $25 for a dozen donuts maybe you folks could work out a way to be nice. Probably won't be back for a while. read more

Man, this experience was a mess. I was on the hunt for the Barbie limited edition donuts. I came in on a Saturday and Sunday. Saturday afternoon I come in, and there is a MASSIVE drive thru line, so I go inside. Reader, I waited 30 minutes inside. Both days. The root cause of this is they had one employee who was taking drive through orders, in store orders, AND packaging everything. There was only one person working on Saturday at 1 PM. Sunday, there were 3 people, 2 of them manning the donut machine. Two managers came out on Sunday and just kinda leaned on equipment and chatted with each other. Literally heard one of the employees ask them to move because they were "trying to work." It was the most bananas thing I've seen in a while. I genuinely thought the managers were coming out to help with the massive lines. Nope. My donuts were stale, they tasted old, it was a huge disappointment. And after waiting that long? Man. I was not pleased. Bizarre management. Hope they give their 1 employee a raise. Literally single-handedly held down the store. Would not return. read more

Yesterday was National Donut day so I went here to get my family donuts. They had a deal where if you bought a dozen donuts you could get a dozen glazed for $2 and that's what I ordered in their drive through. It showed up on the order screen correctly so I thought nothing of it. But when I got home and checked my recent transactions it showed that I was actually charged for the whole 2 dozen donuts and not a dozen with an extra $2. I am not happy, I was not planning on paying that much for donuts and I would not have gotten them if I had known I would be charged that much. read more

Krispy Kreme - This photo tells of their deal. When you buy any dozen donuts you get a dozen original donuts for $2 - Donuts Near Me - Sandy, Utah

very impressed with this establishment. Very kind workers!! it smelled so amazing and the donuts taste amazing!! they gave my son free donuts for his good grades! read more

Krispy Kreme - Very nice people! - Donuts Near Me - Sandy, Utah

Love seeing hot now sign. Dozen glazed hit the spot. Best time to get. Wish they had more locations. read more

Krispy Kreme - Dozen hot glazed donuts - Donuts Near Me - Sandy, Utah

I guess there is a reason i had not eaten at Krispy Kreme in awhile lol. The donuts here are awfully sweet. Enough to put ya in a diabetic coma. No, i am just kidding, But we stopped here because i had not been here in awhile, and i still like their donuts. Donuts are not overpriced anymore, like they used to be. They are real fluffy and moist. I like the service here and the vibe. Nice to be back in the game of Krispy Kreme. read more

Geez, someone was very bitter today! I waited for a few minutes before an employee acknowledged me, and he was not happy. I lost count of how many times he took a deep breath because he had to take my order. Some people are not made to work in customer service. Also, the lemon glazed donuts are NOT worth it! They tasted old and dried. The lemon flavor was very mild. read more

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Wow tried to use reward points for doughnuts and the cashier said the points don't work here. She said there was nothing she nor the GM could do. Its corporate. Horrible service and their selection sucked too! Mislabeled doughnuts and the cashier was the only employee in sight. No wonder the drive through was closed. Please close this location. Such a black eye for Krispy Kreme!!! read more

Man I absolutely love Krispy Kreme donuts but this location really isn't a good one. Places two app orders this past week, the first one I arrived to pick it up and they claimed they couldn't find my order despite me showing them it on the app but luckily they were quickly able to make up a new one so annoying but not a big deal. The next one is the one that really ticked me off I order a dozen of the cookies and crème filled Scooby Doo donuts but when I arrived it was just the assorted Scooby Doo donuts, I stood there waiting 5-7 minutes (at 7:30 am when there's no one even there) before being acknowledged by the Spanish worker. I explained that they were the wrong ones and I just wanted to switch them out please. She proceeded to just argue with me about it and get all pissy. I open the app and show her where it shows I ordered 12 of the filled, not assorted. She yanks the wrong box out of my hand and goes and fills another one and tosses it at the counter at me and walk off. I was pretty pissed, especially when I got home and discovered almost all the ones she gave me were hard and stale and 2 didn't have any crème in them at all. So $22 down the drain and I definitely won't be going back to that location. Absolutely ridiculous and horrendous customer service Updated to 3 stars after talking with the assistant manager Jay who was awesome and apologetic and offered me a free dozen glazed donuts on top of my replacement order. That's how you keep customers and it was much appreciated read more

No Christmas donuts at 9 am. He tried to sell me yesterday's donuts. The dining room was closed. This is awful for the price.

I love this place so much!! I could eat their pumpkin spice/sour cream cake doughnuts all day!! Also the service it always so great!! They always have so many great limited flavors! I They are so very efficient with the drive-thru and when their store was open! However, there have been a handle times when I had gone in when the store was still open that it was bit of a messy, that's the only reason I gave it 4 stars, but I still love them so so very much!! There is a morning manager/worker there that is just the best! I forget his name but I do remember his last name started with an R. He is so nice, fun and certainly makes your visit so much better!! read more

Krispy Kreme - Pumpkin Spice & Original Glazed doughnuts - Donuts Near Me - Sandy, Utah

10/10 WOULD NOT recommend this store. They use an automated ordering system in which they do not use the information from that system at the window. The manager is not understanding and is over the top rude. When the hot light is on the expectation is for the donuts to be pulled off the belt, not a previously boxed donut or a dozen. read more

This is not my first rodeo with Krispy Kreme. Unfortunately, I had an unpleasant experience during their Halloween Scooby Doo extravaganza. Had to wait in the lobby for seemingly forever. As they only had one checker. (However, there were lots of their employees standing around doing nothing. But only one checker.) Anyway they seem to keep serving people that were not in the line which was highly annoying. Finally got to the front of the line then another person was served before me. How that happened, I'll never know. Anyway got my order together tried to pay with my gift card, and then they had to switch me to another register, and I had to wait another five minutes for someone else to check me out. Very frustrating experience. Those donuts were OK, but they definitely were not fresh. Then months later, I came back this morning. They supposedly open at 6 AM. At 7:03, the doors were still locked. And drive-through is not answering. I just waited in the drive-through. At 7:08. They finally answered. One hour and eight minutes after they were supposed to. Ridiculous. Got my donuts and came home. Pretty sure they are day old. Not very good. Which is unfortunate! I love Krispy Kreme doughnuts. I've been going here off and on for years. But once my gift card has run out, I see no reason to go out of my way to come back to this location. Very disappointing, as in the past they have been my favorite donut. Bottom line: If you would like to stand in line, and watch employees talk to one another and not serve customers, then this is the place to go to for day old donuts. read more

If you wanna go and watch all the employees stand around and talk to each other, this is the place to go. They keep the donuts in the back instead of keeping them on display. We realized this once we walked out and saw someone ask for a donut that wasn't on display. The donuts were okay but I think we're gonna try a different donut place next time. read more

Krispy Kreme - Donuts - Donuts Near Me - Sandy, Utah

They lock their bathrooms even after buying a drink the code they gave me a code that doesn't work.

Line almost out the door and they have one clerk filling orders... It's ridiculous and apparently that's the routine! But kids love donuts!

Their darn marketing strikes again. I mean, I looked at my original review and it was about a marketing gimmick. I ain't mad, as I had a key lime donut a year ago in what turned out to be (unrelated) a very important night. So now that they have the gimmick of all gimmicks going on with their vaccination donuts, I was sucked back in. (If you're the one person who hasn't heard about this, if you show your proof of COVID vaccination, they'll give you a free donut. Once a day. All year.) Again, I ain't mad. I respect the serious marketing skills on display, and I do like their fresh glazed donuts. They weren't as fresh tonight, but unless you see that hot sign glowing, you just sort of go in and roll the dice and take what you get. Even if you don't get a hot one, they're not out there selling day-olds. Is it the very best donut in the world? The state? Nah and nah, but I mean, it's a dependable, wonderful donut. This location is always busy, and as a result, it's not super tidy inside, the drive-thru lane seems to be a little long, and today even the hand sanitizer station at the entrance wasn't working so ya, there are some improvements to be made. But man, that marketing is pretty darn slick, and pervasive, and it just keeps drawing me back in for the next thing. I ain't mad. I'm eating donuts. read more

I LOVE their donuts they are the best donuts ever. I love their chocolate donut and strawberry sprinkle. Best donuts ever! read more

Krispy Kreme has the best doughnuts, hands down. The fried dough is always so soft and light, it's like popping a sweetened cloud into your mouth. Though KK has a wide selection of doughnuts, the original glazed is my favorite. I'm glad they now have a location in Sandy so people in SLC don't have to drive to Orem. This KK has only been open for a month, yet their drive-thru line is still as long as ever. I don't like that cars in the drive-thru lane can block off movement in and an entrance to the parking lot. I had been deprived of KK for over a year, so this time I got myself a dozen original glazed yummies. I had some feelings of guilt after eating that box by myself, but ultimately no regrets. These doughnuts stay very nice even a day or two after! If you have time to walk inside the store when the orange-red "HOT NOW" sign is lit up, you can watch fresh doughnuts go through their life cycle. Absolutely mesmerizing. read more

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This is one of the worst Krispy Kreme locations ever. I am a glutton for sugary punishment because I still come here when I'm in Utah, but it always disappoints me. First, there is always a huge line at the drive-thru, day or night. Doesn't matter when you go, there will be a giant queue of cars that stretches back into the mall parking lot and blocks traffic. Once you get up to the ordering window, be prepared with several back-up doughnut options because they're always out of just about everything. The doughnuts here usually range from mediocre to nearly inedible. The coffee is the same. On my last visit, I got a small cappuccino and a glazed doughnut. (Side note: I've never, ever seen the "Hot Doughnuts Now" sign lit at this location -- totally weird). My doughnut tasted and looked really sad. It had clearly been fried in super old oil, with a dark brown exterior and a funky, old taste. My coffee was almost oaky and reminded me of chicory coffee that you'll find popular in New Orleans. Maybe it's because it's Utah and they have no clue how to make tasty coffee. Visit this Krispy Kreme at your own risk! I don't feel that this location is worth the calories or the disappointment. read more

we had such a positive experience today as a family at the Sandy Krispy Kreme location. They greeted us with big smiles and free hot samples. When we added one more fancy donut our order last minute, the owner just gave it to us for free. so kind! I definitely recommend this location! read more

Hey Krispy Kreme you should think about a different way of serving up your donuts such as having your employees in the parking lot directing traffic and taking orders like other restraints have done during the Covid19 Pandemic. This is the reason why I'm reducing your stars along with idling for long periods of tvehicles to increase air pollutants is not healthy either read more

Great doughnuts and quick service. The drive through line was nearing toward the street entrance but the employees moved everyone through the line so quickly I did not mind the wait. The employee who was at the window had gloves on his hands and a smile on his face. They were out of a couple kinds of doughnuts by the time I went at 11:30 AM. The hot and ready sign was on so there were plenty of fresh regular doughnuts. The doughnuts were fresh and warm. I always like to go get donuts when the hot and ready sign is on because I like my doughnuts warm. Nothing is better than the smell of fresh donuts. read more

Top of the line donuts. I get the original glazed when I come here. That's what they are known for and it's completely worth it. It can get crazy busy in here, so don't expect a quick dozen. I downloaded their app and use it to get free perks and such. You'll get emails telling you about their daily and weekly deals. The employees are all super nice and very helpful. There is something special about their fresh donuts. They are warm and soft, with a slightly crisp shell of sugary glaze. read more

Krispy Kreme - Them donuts - Donuts Near Me - Sandy, Utah