Stopped by on Sunday (Palm Sunday), and their shelves were as close to empty as I'd ever seen, the last 3 months I haven't seen a single sour cream donut on the shelf, that's unbelievable! Today I wish I'd taken a photo. A family of 5 had to go down the road to the new shop called Shipley's cause the shelves were nearly empty at Krispy Kreme. The tables are cool looking with the donut print on them, we did each get 1 donut she got cream filled and I got original glazed. We went to Shipley to get more of a selection, I got blueberry glazed and a buttermilk glazed donut and she got a cream filled and it had so much filling that I think Shipley's has won her heart away from the Kreme place...wow that's saying something! Y'all try what you like but I'm liking the blueberry & the buttermilk cake donuts down the road at Shipley's, the parking is safer also. Enjoy your day Y'all! read more

I'm a life long lover of Krispy Kreme who's very disappointed after a visit yesterday and a return visit today. I went for the strawberry glazed donuts and was told they didn't have any. They were expecting some later in the day. I went back today and was told upon entering, "all we have is original glazed." The racks were empty. I've never seen that before. Do better Krispy Kreme. read more

Krispy Kreme - Donuts Near Me - Huntsville, Alabama

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Wrong order 3 times in a row. The last time I went through the drive through and they were out of the first 4 items I tried to order. I said ok what do you have today ? They only had Glazed and cream filled and iced chocolate. They gave me my order without a receipt and it was the wrong order, and the donuts were smashed like crushed into half pieces. I just threw it away because I was so upset. I couldn't even ask for a refund read more

I went through the drive through and service was extremely slow. When I placed my order they were out of almost everything I wanted and when they told me they had i ordered that. They got that wrong too. Then my donuts were the size of 2 donut holes put together. Extremely unsatisfied. read more

It's a hit or miss donut shop. Sometimes you can go in & get what you're really wanting or just have to get what they have. Service is okay, the employees all seem really over being there... It's not super clean but you can tell it's been wiped down... It's very quiet which is kind of nice. Sad we didn't get to experience the "fun" seasonal donuts the last two times they've been advertised - no matter time of day we went, they were always out. read more

This location NEVER has the donuts I order on hand. How can they stay in business when they never have fresh donuts. I have ordered 3 times in the last few months and they are always out of donuts. I guess the only thing they stock is plain glazed. If you want any other flavors you are out of luck. Also, if you do get one with filling it is almost no filling perhaps a quarter of a teaspoon. Is this bad management? Lack of training or just cheap products. Too bad. Price is up and quality and availability and almost zero. read more

Came this morning because the light was on. The employees running the front register and the drive thru was walking around on circles doing nothing i sat in the drive thru 5 minutes and didn't move at all and then parked and went inside and stood in there 5 minutes in line and the line never moved an inch. I just left. Horrible customer service. read more

Drive through experience was not the best the attitude was really rude and got no receipt

I wish there was a 0 available. Went in & the drive through employee pointed me to the other end of the store where an employee who was cleaning floors went straight from that to putting gloves on to get my order. She then dropped my box in the floor and picked it right back up to hand to me. The case had almost no variety available and the speciality holiday ones they did have looked like a child made them. We won't be back. read more

I went this morning for the Hot fresh doughnut sign on. I receive lukewarm doughnut that have been sitting on the counter by the register. When I request for different box doughnut that were are hot. The unfriendly cashier said the ones I received were hot and fresh. They are fresh but not hot. She had an attitude when I ask her to put rewards phone number in. read more

Awful staff and they did not have anything from my mobile order. Never coming here again

I placed an online order, a day ahead, for a dozen donuts, my choice. When my husband picked them up they told him they were out of 3 of the varieties I had chosen (8 out of 12 of the donuts). Six of these were new varieties for which I paid an extra 50 cents each. My husband chose 8 donuts from what they had. They didn't offer anything extra or a refund for the $3 overcharge since we didn't receive the 6 more expensive donuts. My husband wasn't aware that I had paid extra for the donuts they didn't have or he would have asked for a refund. This particular store rarely has the limited time donuts in stock. Ordering ahead doesn't help you to get what you want. read more

What a strange experience!?! We went to by grab some donuts for a snack after dinner around 9pm and the girl working said her manager told her to only sell original glazed and a pink heart-shaped specialty donut. There were many different varieties in the display case, but she told us she wasn't allowed to sell any of the others. A guy carried out a new tray of chocolate glazed while we stood there and we asked if we could buy those, but the girl said no. So we left and went somewhere else. It was ackward and confusing. read more

Worst donut place in HSV. Horrible service, dirty interior, and they never have fresh donuts. Just old stale leftovers and no variety at all. Way too expensive for such low quality. What happened to this place? Needs new ownership or new management. read more

Kam and Terry made our experience really fun. KK gives free donuts if you make As and Bs on your report card. They were super generous with my middle school son and kept congratulating him on doing well in school. They have upped their donut game. The plain ones were hot and fresh. I like them a lot better than Shipley's. read more

Donuts tasted old and like old grease. Will not buy again. Was very disappointed. They got the donuts from the back. If you go, I would ask to try one before you buy. read more

My sweet tooth took over on a Saturday night so I ended up here. The inside as well as the drive thru were equally crowded. The staff was hard at work. My donuts were just ok. I find KK donuts to be too sweet at times and this was certainly one of those times! I could only finish one of the four donuts I purchased on my visit . KK donuts is really good at offering coupons so you are able to get some good deals. They also have an app where you can earn rewards. read more

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I love the donuts, not the employees. Why are they so rude? Why is it so difficult to get them to scan your bar code for credit points? Why is everything so difficult at this location? read more

The last few times we've been there they don't have the new donuts even though they're on the sign to order. They also haven't had any hot fresh donuts. And this last time the girl at the window was so rude. We won't go back unless they improve. They use to be really good. Not anymore. And I love Krispy Kreme. read more

I placed a large online order four days before I needed it... Double checked with the restaurant the day before I needed it... And was told by myDoorDash delivery person, 45 minutes before I was to feed 90 people donuts, that they were canceling my order and refunding my money. This is ridiculous. What's sad Is someone already warned me about them this week, that's what made me call and verify everything the afternoon before. Something's gotta give with this . With Shipleys opening up just up the parkway, very likely can run them out of business. I guarantee this is a staffing issue... But it's also a business plan issue at this point. You cannot take hundreds of dollars worth of orders from people and then just cancel them or not give them what they ordered. read more

Stop selling donuts that are hard as a brick!! That's what you could improve. A whole dozen $18 down the drain EACH AND EVERY DONUT was stale as a dollar general cracker read more

I have an employee who loves Krispy Kreme and we've discovered this particular location makes all the cute fancy special edition donuts that come out. Today they had these adorable honey bee donuts! Their honey cake donut was amazing, and the honey bee donuts were just precious. You can order in advance too. read more

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I visited KK today and the restaurant was very clean. Most importantly the staff were friendly and attentive !

Do better KK!!! Never hot anymore! Lobby closed. Slow drive thru and half menu available! read more

The service here is like talking to a brick wall and expecting an intelligent conversation is a pipe dream. We were in the store, communicated directly to the associate and he still got our order wrong. After trying to correct the error and get refunded for the difference, the register associate could not understand the basics of a receipt and got it wrong again. We had to give up and lose the refund because of the negligence and incompetency of this establishment. Service was so slow and several people walked out after not being greeted for around 7 minutes. The only shining moment here was a third associate noticed my boys curiosity in the donut making and came over to talk to them about it. I'm tired of coming here and being disappointed. read more

This place NEVER has the hot sign on nor have half the doughnuts on their menu. I'm not sure if it's a stock problem or an employee not wanting to make them problem. Very very slow no matter when you go. read more

Came in and got half dozen ($13.71).I asked to use the bathroom to wash my hairs. I white young who waited on me was ok. He told where the bathroom was. As I came out of the bathroom, I noticed his boots wasn't tied up and he was flopping as he walked around. He had rainbow colored hair. He did put on gloves to get my donuts. I thanked him for that. The floor needs cleaning and the bathroom. I haven't been here in a year. I just remembered why. read more

This place is a disaster and seriously only deserves 1 star. First of all, they had the lobby closed. Super annoying! The drive thru line was ridiculously long, because the lobby was closed. And to top it off the donuts are $16 for a dozen and tasted like they had been sitting out all day. The glaze was basically nonexistent on them. Just all around terrible. We came here for the limited time strawberry glazed and they had none. The cashier told me they sold out this morning! This location is in a bad part of town. It was difficult to find where the drive thru was. When you are waiting in the drive thru, there is a dumpster that is open that had swarms of bees. It just felt very dirty and unsafe. What a waste of 30 minutes sitting in line and money. read more

Went on St Pat's Day after ordering online. My order was not ready and I would have been better off ordering when I got there because people who came in after me got their orders, paid and left before I received my order. Turns out you can't get rewards when ordering online either. I asked and was told I'd have to take it up online but the receipt they gave me had no check I'd which is required to get rewards credit online. The lady getting the orders ready in the back was nice but obviously they had a new person running the front so she was really slow and the manager seemed to be giving her all her attention. read more

I ordered 4 dozen donuts to be delivered online. Paid for it. Specified exact order. Added gift wrap. Next morning, instead of having order delivered, I received a message that the order was cancelled because of an online glitch. Called several times to the store to get it corrected . No answer. Sorry, this location is not a good option or representation of an otherwise seemingly organized business. read more

My daughter is pregnant and has been craving donuts all day. She drove 15 minutes out of her way to get Krispy Kreme and a drink. When she ordered a frozen latte, they said they were not making that right now and she said are you making any coffee drinks and she said no. So she asked what drinks do they have and the girl said they don't have any drinks available. I find this very odd and if I owned this location, I would not be happy with the way it's being run into the ground. Look at the other reviews. It's a shame that people don't take pride in their work and their business anymore. read more

OMG. I have never, ever seen so many people at a Krispy Kreme. Both the drive through and inside were packed. Understandably, they seemed a little disorganized. I was charged for a dozen donuts instead of one but caught it before I paid. Didn't get an apology, but it wasn't the end of the world. read more

Krispy Kreme - Reindeer donut. - Donuts Near Me - Huntsville, Alabama

Quick, Fresh & Friendly! I couldn't believe how smooth the line moved, but I didn't feel rushed at all!

Turn the Hot Now sign off. Tried to get 4 dozen doughnuts this morning. There were two cars in front of me so it wasn't like there was a big run on doughnuts. They told me it would be a 3-5 which is a reasonable, typical wait. Then it turned to 10 minutes. I told them cold doughnuts would we fine too; my students wouldn't mind, but they didn't even have those. Are they in the doughnut business or not? Not today. read more

Donuts are donuts and these are always good. Just the standard of all Krispy Kreme donuts. Since the pandemic started, the drive thru has been crazy long and the parking lot is tiny. But the quality of the donuts never suffered. I've also ordered these donuts with DoorDash. read more

Krispy Kreme - Reese's and Original Glazed - Donuts Near Me - Huntsville, Alabama

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Good donuts, rude employees. Cut us off in the middle of talking and then when we repeated our order (we assumed they didn't hear us properly) they put it in twice, proving that they just cut us off for no reason. Poor hygiene and costumer service has been a problem at this location since I was little. I thought that they would have improved by now. read more

I went in tonight, and half of the shelves were empty with apparently no plans of replenishing what was available. So the selection was poor. I finally decided to ask for some donut holes because that's the only thing that looks remotely appealing that was left and once I got them, they were hard and old. I can't see how this represents the Krispy Kreme brand very well because I know I certainly won't be going there again read more

Coming here was such a great experience, we loved it! Such a fun, happy group and so much laughter! The doughnuts were fresh, warm and delicious! Trust me, it has been 6 years since I have had a doughnut and this place made it worth the wait. Highly recommend for delicious doughnuts and fantastic people to serve you. read more

Dirty doesn't do this location justice. Trash everywhere with dirty tables and limited product selection. Need new owners, management or both. Employees hanging out in the parking lot and rolling out dough on the front counter and tables was too much. This place needs a massive cleaning. read more

We got here at 10pm and the workers were so ready to go home. Sorry but you're supposed to be open until 11pm. They made us order at the window, and when we got to the window there were at least 4 employees standing around talking while we waited for them to help us. The customer service was so bad, the person who helped us gave us one word answers. They were basically out of everything except chocolate sprinkles and original glazed. They could've just told us this to begin with. Instead, we listed a whole bunch of flavors one by one just to be told "no" to every one of them. Will not be going here again. read more