Kennel business that's behind a home. Kennel runs are 4 feet x 14 feet. Used them for 4 nights at the recommendation of a friend. Mandatory bath required during first day of visit ($18). Owner very disorganized. Had taken all of my information over the phone (weeks before the scheduled boarding dates), including my vet's information, with the purpose of checking my dog's shot records prior to boarding. Arrived to drop my dog off at 8 am only to be asked for the shot records because she did not have them in the computer. Then she tried to call my vet and complained when the phone rang over to voice mail. She was able to get through on the second try and verify that my dog was up-to-date on their shots. She mentioned during this time that she really would have preferred to meet my dog prior to him being dropped off for boarding. I toured the boarding facilities on a separate visit, called to book the boarding on the following day and was never given those instructions. She also argued with me about the weight of my dog, stating he looked heavier than 39 pounds. They seem to use the dogs weight for the nightly cost of boarding (40 pounds = $17/night, less than 40 pounds = $16/night). I told her his last weight was two weeks ago and he's a puppy, so he certainly could have gained some weight since then. As she was on the phone with the vet, confirmed that my dog weighed 39.8 pounds two weeks prior. If you're that concerned about a dog's weight, you should probably invest in a scale for the lobby area. During the first boarding visit she did recommend that I bring my own dogs food, but after that they could just feed him the same dog food they feed all the dogs they are boarding. I was always told it is not a good idea to abruptly change the food as it can lead to GI issues, so that policy seemed strange to me.
Went to pick up my dog (a 9 month old puppy) and was told by the assistant that the owner was not comfortable with boarding my dog in the future, as he was very aggressive with her, the actual word used was vicious. The assistant stated she never had any problems with my dog, but if I wanted to use them again, I would have to call and speak to the owner personally.
My dog was extremely high-strung and hyper when I picked him up. He also didn't smell that great, despite the mandatory bath that all the dogs are required to get. He is normally a very calm and laid-back kind of dog, as much as can be expected from a puppy. So I told the assistant I would just make alternate arrangements for future boarding.
My dog and this facility/owner were not a good fit. I would hesitate to recommend them to other dog owners. read more
