says open but lights were off and was closed so annoying…read moremessing with a pregnant women's craving

Decided to try someplace new last night. Website says new weekend hours they are open until 10pm…read more Drove across town to this establishment. Sat in the parking lot while we finished some takeout wings. Watched customers walking in and then immediately back out. We went in around 940pm. I asked if they were still open. A teenage boy and girl replied "sort of". I asked what that meant. They said I could get yogurt but all the toppings were put away. I told them that meant they were closed. We left. A wasted trip. Just keeping the lights on until 10pm is pointless.

We've been going to this location Store #23316 in Morrow for several years due its close proximity…read more Initially we thought we had the wrong address because it is connected to a gas station and convenience store. We only visited this Cold Stone Creamery location, which was not only close but had always provided a great experience along with good customer services to get our favorite ice dessert, but lately things have drastically changed at this location. Within the past few years we've noticed a shift in everything from the energy of the store to the customer service. First, we started to notice the sewage or dirty mop type smell which is definitely a turnoff but we wanted to patronize the establishment anyway yet made a note of this matter to see if this would be a normal occurrence or a one off. Next we noticed the uneasiness of the employee but didn't understand until the franchisee employer came into view, stood next to the employee and began to hover over the employee as they made our treat. On another occasion this same employer instead of hovering stood behind the employee and watched them and continued to correct the employee. This type of action made us uneasy as we watched the employer interact with the employee and we made a note of this. Another time we were greeted by the employee and not the employer, the same lady. After several attempts to patronize this place the smell got better and the employees were able to operate freely without the employer hovering over them. On different occasions we noticed that this location would be closed frequently, we assumed that it was due to their inability to keep employees. After a while, we stopped patronizing this place and went to the Conyers location instead. Today, we were in the area and decided to go visit the Morrow location again and what we experienced was once again very unsettling. As we were trying to pay for our dessert, a line began to form because the franchisee employer was online remotely doing something pertaining to the employees payroll which impacted the cash register. This disruption caused us to have to wait for 10 to 15 minutes. The employee continued to service other customers, of which 10 more minutes had passed, and had to call the employer to let them know that they were unable to cash out the customers because of this online remote disruption. Finally after a total of 20-30 minutes we were able to pay for our dessert. But while waiting we found out some other unsettling things about this employer 1) during our wait they were changing employers hours despite having worked additional hours than noted on the screen 2) employees were not paid OT worked and 3) tips given by customers add to our credit cards are not fully passed on to them. I've been noticing a precedent on tipping where employees are not FULLY getting their tips when working for various companies from UBER and fast food to restaurants, this practice is happening everywhere frequently. We will no longer be going back to this establishment. We have had enough of poor services. This is why cash is king. Please give those that you tip CASH.

It was Date Night and he said he wanted ice cream after dinner. Naturally I had to get the best of…read morethe best and boom, Cold Stone was 3 miles away. Pulling up to this location, I was enlightened by the fact that it's connected to the gas station. This is the first I have ever seen structured like this. However, though it's connected to the gas station, it still has the cozy feel and awesome smells of the stand alone locations. Walking in, the space has the traditional tan and maroons. The space is small yet they have made great use of it. The staff was very inviting as they welcomed us in. It was his first time at Cold Stone so I had the pleasure of introducing him to the flow of how to order and the abundance of flavor options. He decided on the Strawberry Cheesecake flavor crafted by Cold Stone in a Waffle Bowl where I chose a Sweet Cream base with Oreos. After placing our order, we headed down the line to watch it be made before paying and departing. The process flow is set up with efficiency as well as the 3 staff setup is spot on for the traffic. There are not any seats so be prepared to eat your ice cream on the go. We got in the car and went to town. lol. The ice cream was rich, smooth, and perfectly crafted. The fixings were blended in perfectly as well and everything had its moment to shine. I'm talking about a well crafted soul cooling, sweet tooth pleasing moment of reset, release, and renewal. If you are in the area and need a fix, get you some Cold Stoneeeeeeeeee.

Being the ice cream connoisseur I'm always looking for a new place to try. I stumbled across this…read moreone when in the area. So glad I did. Service was good and they allowed me to sample a few flavors that I wasn't familiar with. They have a good amount of flavors to choose from along with Paletas (fruit or ice cream) bars. They offer some snacks options as well such as nachos etc but I didn't try so I can't comment. There ice creams see flavorful and taste like homemade. Good quality! The portion size and prices are very good. It's located inside a big shopping plaza with several other food places. This was my second time and both times service was friendly and fast. Highly recommend trying if you're looking for good quality ice cream without the high cost with lots of common and unique flavors. See posted pics!

Lemme tell y'all. I've been coming here for almost 10 years and they never disappoint. Their…read morepaletas are chefs kiss & the atmosphere will make you feel at home. Although the woman serving me didn't know english, I knew a bit of spanish to order my Chamoyada with "poqito mangos" lol As for the fruit , ice cream , and frescas and all things that they offer. they are all prepared right in front of you with love. So be considerate and show these women some love too

SMH, Everybody likes to Complain about Everything…read more Seriously get over it. I feel sorry for the whinners LOL There is no perfect fast food place in Atlanta. Zesto's has been around decades. Fast friendly service + where else can you get a loaded foot-long hot dog combo in Atlanta for $11 , Nowhere !!! It was totally good !! Ty

The attendant was a very sweet older lady. She was so nice and accommodating. They were out of…read moreDiet Coke. They were out of regular hotdog buns. I grabbed lunch here aster attending an event close by. I liked the hotdog and the toasted bun. The burgers are pretty mediocre. They come with no lettuce or any vegetables. I hate that. They also had no mayo. It was not very pleasant to eat. I'd recommend they improve this.

I absolutely love chocolate caramel turtle candies and this has to be the best I've ever had. I…read morebought a box out the ATL airport for myself and gifts for a friend. When I tell you how gooey and delicious these chocolates were...too good and so fresh. I will definitely have to go online and order to have them shipped they are that good. They also have other location throughout GA. Give the Savannah Candy Kitchen a try for a sweet treat. If you're chocolate lover like me...you will LOVE THEM!

Super tasty gelato and ice cream. Cute looking storefront and the ice cream cone displays drew me…read morein immediately. Service was quick and kind, very pleased. I can't comment on the candies but they also looked really good (fudge cups!!).

The drinks are good! I usually get the bubble milk tea and ice cream. I recommend the dirty milk…read moreteas.

Fun spot for Boba tea and other drinks. I think they do ice cream also. They have a collaboration…read morewith the Peanuts gang so go get your drink and cute Keychain. I love Charlie Brown and the gang.

I only went here to redeem my free birthday scoop reward from Baskin Robin. I noticed the long…read moredrive-thru line so I thought it was better to go inside. I was wrong. There was a line there too and I noticed there were only two workers. Since I wasn't paying, I waited. I then noticed the store wasn't that clean. Piles of boxes and trash by the door, messy countertops, flies flying, etc. This was my first time at this location and it's safe it say, it'll be my last.

Poor service, never have requested products stock. Just not worth the time it takes to go there…read more The manager tells you she's going to order ice cream that will arrive in on Tuesday and when you arrive Tuesday is not there. So you return again on Thursday and back again on Saturday to find she never ordered it. When you drive a distance to patronize your store for some ice cream it is disheartening to find the manager tells a lie. For that reason, I give them a half a star. I will not return! The service has gone down to an all time low.

Overall my ice cream be fine . The service is just extremely slow. Be in line for almost 20 mins (…read more30 mins depending on who's working ) for something as simple as a hot fudge Sunday .

This place has really gone down. First, we pull up in the parking lot and the gazebo was grungy…read morelooking in need of pressure washing and a fresh coat of paint. Needless to say, eating outside was not an option. The young lady at the counter was sweet but it was clear that she needed more training. I am deeply concerned about the usage of gloves here and proper handwashing prior to getting gloves. I had to request that gloves were used. A sample was prepared for me with an employee touching the cone with no gloves. The manager finally said something and later her hands were washed after she already touched a new pair of gloves. She was so sweet and said it was only her 2nd day. The manager came out with food remnants all over his hands and proceeded to go to the register to try to help her enter my gift card. He said he couldn't use it and denied a brand new gift card. I was treating my mother and decided to bite the bullet. The cake on the short cake was better than the ice cream which was a little too soft for me like I wonder about the temperature of the ice cream freezer. Even my sample on the spoon was pretty drippy. It's hot outside but before it hit the window it was already pretty melted. It wasn't appealing. I called corporate and I was told that it's independently owned. They have to have better quality control protocols or the brand will quickly lose its reputation. I won't be back if it's up to me.