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    Bruster's Real Ice Cream

    2.3 (31 reviews)
    Closed 11:00 am - 10:00 pm
    Updated 3 months ago

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    Apologies. I am sharing my disappointment. Our recent experience at Bruster's was awful! We visited the location on Whittlesey in Columbus Georgia and received ice cream that was completely melted as soon as we received it. When my husband brought this to the attention of the staff, the lady said it was because it was fresh and would not give him our money back! This is NOT fresh! As a matter of fact, I would think the health department might have something to say about serving ice cream that was not frozen because of potential health concerns. Why is it melted?

    Seriously? This is a $5 scoop of sherbet?
    Elisa M.

    Once again, I should have read the reviews before coming here so I suggest you do that as the ice cream AIN'T CHEAP!! I brought my mom here for her birthday. She got a double scoop in a waffle cone. She started off saying she didn't want a chocolate cone but then she said "it taste kinda burnt" but she was enjoying the butter pecan that she overlooked it. When she got to the strawberry she was disappointed as the butter pecan had pieces of pecan swirled in whereas the strawberry was just pink flavored ice cream. Note I got a scoop of lemon sherbet and it was good but at almost $5, I was left wanting more. Next day, she wanted more butter pecan so I take her back (my lady is 80, she gets whatever she wants) and these 3 scoops is less than the two scoops from the previous night. The ice cream didn't even go all the way down inside of the cone. Don't get me wrong, the ice cream is mostly good but when you can go into the grocery store next door and buy a gallon of ice cream for what you are paying for a few scoops, those scoops need to be the best scoops EVER!!

    Banana split
    Austin E.

    Great ice cream service was exceptional Overall I would go here again I ordered a banana split and it was great

    Child's scoop with topping
    Megan N.

    If I could give a negative star review I would. Stopped by on this Sunday, 5/29 around 3:30pm for ice cream after a movie. We decided to walk up to the window to order. Reviewed the list and made our choices. Child's chocolate cone with m&ms and choc chips. The girl taking our order had to see if they could had the toppings and finally said they did. It was givin in a cup and not cone he asked for so got a cone and put it in myself.The cost for a child's scoop with toppings was $7.74. See picture definitely not worth the money. When I questioned this I was dismissed and said that is what it is. Husband ordered sea salt caramel toffee, they did not have. He got Oreo instead. He said it was okay. I wanted the sea salt too but then changed my order to Reese's peanut butter cup, did not have. When I recommended they up date the sign I got a pretty blank stare. Then asked for white raspberry truffle, did not have. She said that they had chocolate raspberry which wasn't what I really wanted but at this point I was frustrated so I went ahead and got. It was okay as well but not great. Next time we will hit up the Dairy Queen or Marble Slab when we want a treat.

    Ice Cream Cake 8in Square (suitable for 8-12 people)
    Davy P.

    My company had pre ordered a cake for one of our employees who have been working for two decades and we requested on our pre order that we wanted strawberry filled , we was so disappointed because there wasn't any strawberries. I just hope they won't do this again to any of their customers.

    They didn't have these. SMH

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    2 months ago

    Owner is extremely rude and money hungry. Don't ask for extra anything because he'll charge you.

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    9 months ago

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    3 years ago

    I got the cookies and cream ice cream with gummy worms. It was really good I would highly recommend this place.

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    5 years ago

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    5 years ago

    So how am I suppose to order anything from you at 8:57 pm when your menu is not lit up? It's dark outside. Do better people.

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    Bruster's Real Ice Cream - icecream - Updated May 2026

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