Great ice cream service was exceptional Overall I would go here again I ordered a banana split and it was great read more

Bruster's Real Ice Cream - Banana split - Ice Cream & Frozen Yogurt Near Me - Jonesboro, Georgia

This place has really gone down. First, we pull up in the parking lot and the gazebo was grungy looking in need of pressure washing and a fresh coat of paint. Needless to say, eating outside was not an option. The young lady at the counter was sweet but it was clear that she needed more training. I am deeply concerned about the usage of gloves here and proper handwashing prior to getting gloves. I had to request that gloves were used. A sample was prepared for me with an employee touching the cone with no gloves. The manager finally said something and later her hands were washed after she already touched a new pair of gloves. She was so sweet and said it was only her 2nd day. The manager came out with food remnants all over his hands and proceeded to go to the register to try to help her enter my gift card. He said he couldn't use it and denied a brand new gift card. I was treating my mother and decided to bite the bullet. The cake on the short cake was better than the ice cream which was a little too soft for me like I wonder about the temperature of the ice cream freezer. Even my sample on the spoon was pretty drippy. It's hot outside but before it hit the window it was already pretty melted. It wasn't appealing. I called corporate and I was told that it's independently owned. They have to have better quality control protocols or the brand will quickly lose its reputation. I won't be back if it's up to me. read more

Overall my ice cream be fine . The service is just extremely slow. Be in line for almost 20 mins ( 30 mins depending on who's working ) for something as simple as a hot fudge Sunday . read more

Stood in line for over ten minutes with two couples in front of me. No one ever came to the window even though there was two people there and only one was working. The one who was working cut the lights off while we were all still standing there. Then opened the window and told us we were at the wrong window. Something she could've said 15 minutes prior. Her excuse was she thought everyone in line knew that they were standing at the wrong window and she didn't think it was her job to inform a line of people that the line should be at a different window. read more

Owner is extremely rude and money hungry. Don't ask for extra anything because he'll charge you.

Apologies. I am sharing my disappointment. Our recent experience at Bruster's was awful! We visited the location on Whittlesey in Columbus Georgia and received ice cream that was completely melted as soon as we received it. When my husband brought this to the attention of the staff, the lady said it was because it was fresh and would not give him our money back! This is NOT fresh! As a matter of fact, I would think the health department might have something to say about serving ice cream that was not frozen because of potential health concerns. Why is it melted? read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Jonesboro, Georgia

Once again, I should have read the reviews before coming here so I suggest you do that as the ice cream AIN'T CHEAP!! I brought my mom here for her birthday. She got a double scoop in a waffle cone. She started off saying she didn't want a chocolate cone but then she said "it taste kinda burnt" but she was enjoying the butter pecan that she overlooked it. When she got to the strawberry she was disappointed as the butter pecan had pieces of pecan swirled in whereas the strawberry was just pink flavored ice cream. Note I got a scoop of lemon sherbet and it was good but at almost $5, I was left wanting more. Next day, she wanted more butter pecan so I take her back (my lady is 80, she gets whatever she wants) and these 3 scoops is less than the two scoops from the previous night. The ice cream didn't even go all the way down inside of the cone. Don't get me wrong, the ice cream is mostly good but when you can go into the grocery store next door and buy a gallon of ice cream for what you are paying for a few scoops, those scoops need to be the best scoops EVER!! read more

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OMG!!!!! The walk up line and the drive thru line was ridiculous . There were four people working inside but the level of speed was not happening. This was once my favorite location for an ice cream treat but no more. The prices were over the top. A kids scoop (1) was $4.77 plus tax. For that price I could have bought more from the grocery store. And the service would have been much, much faster. Not again. read more

If I could give a negative star review I would. Stopped by on this Sunday, 5/29 around 3:30pm for ice cream after a movie. We decided to walk up to the window to order. Reviewed the list and made our choices. Child's chocolate cone with m&ms and choc chips. The girl taking our order had to see if they could had the toppings and finally said they did. It was givin in a cup and not cone he asked for so got a cone and put it in myself.The cost for a child's scoop with toppings was $7.74. See picture definitely not worth the money. When I questioned this I was dismissed and said that is what it is. Husband ordered sea salt caramel toffee, they did not have. He got Oreo instead. He said it was okay. I wanted the sea salt too but then changed my order to Reese's peanut butter cup, did not have. When I recommended they up date the sign I got a pretty blank stare. Then asked for white raspberry truffle, did not have. She said that they had chocolate raspberry which wasn't what I really wanted but at this point I was frustrated so I went ahead and got. It was okay as well but not great. Next time we will hit up the Dairy Queen or Marble Slab when we want a treat. read more

Bruster's Real Ice Cream - Child's scoop with topping - Ice Cream & Frozen Yogurt Near Me - Jonesboro, Georgia

This Bruster's has been around since I was in high school and that was YEARS AGO! I've been taking my kids the last few months for a sweet treat without having to get out the car. Sometimes the line is a little longer but like anything if it's worth having you just gotta be a little patient! The menu has definitely expanded to sorbets and vegan options. So there's a little bit for everyone. I haven't had a bad experience the ice creams always taste like they should and the portion is more then enough to be satisfied with what you order! Definitely tucked away in the back of the busy intersection so getting in and out could be a little tricky overall definitely will be back! read more

My company had pre ordered a cake for one of our employees who have been working for two decades and we requested on our pre order that we wanted strawberry filled , we was so disappointed because there wasn't any strawberries. I just hope they won't do this again to any of their customers. read more

Bruster's Real Ice Cream - Ice Cream Cake 8in Square (suitable for 8-12 people) - Ice Cream & Frozen Yogurt Near Me - Jonesboro, Georgia

Service was amazing and very quick. Went through the drive thru and had no wait at all. Ice cream was freshly made and tasty!!! Way to go staff and kuddos to the ice cream maker. read more

First of all there were a bunch of cars and there were only three workers...One of them wasn't doing anything but just sitting around and then they told us that "drive thru only because they were short of workers"...Like if you want to be lazy just tell me that and don't make up a lie.. that is not the worst part. The worst part was that when a person of their race walks up it was a couple she seriously just took there order right in front of me.. Mind you I am Hispanic and she thought she could just do that in my face just because of my skin color... By far the worst day of my life. I just wanted ice cream and now I will never go back there again.. Awful service and by far the worst experience ever and I hope they see this and take better employees then a lazy one that makes up lies and doesn't do anything because she doesn't feel like it. read more

Amazing service!! Amazing flavors! We will be back soon. The whole family loved it. We recommend the blue pop flavor freeze soooooooo freaking good!! read more

I got the cookies and cream ice cream with gummy worms. It was really good I would highly recommend this place.

this is the absolute worst brusters!! don't go here and waste your money or time!!! been there 3 times this gave them benefit if the doubt bc they were new but next couple times end of month, they still don't know how to scoop ice cream in bowel without doing a sloppy job, presentation is everything especially when you paying nearly 10.00 for ice cream!!when you call back to speak to a manager, they say you have catch him when he is here really. to the manager if this bruster you probably dont care if you loose customer bc if you did you would train these ppl how to scoop, you would with6 ppl working someone would know how!! read more

As much as I love a good sundae or ice cream cone from time to time, this Bruster's location easily made me not even want it. I went there on July 3rd to try out their new flavor of the month and guess what? They didn't have it!! It completely blew my mind! Exactly how can a company not have the flavor of the month of the THIRD day of the month??!! I decided I'd try something different and asked the associate about the ice cream on a poster they had plastered on the window and guess what?? Yep! They were out of that one too. This place might as well close down! You'll be better off going to Cold Stone. It's close by. read more

Bruster's Real Ice Cream - They didn't have these. SMH - Ice Cream & Frozen Yogurt Near Me - Jonesboro, Georgia

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This review is regarding the Bruster's ice cream on Mt. Zion Blvd. in Jonesboro location. We paid $11.25 for a one scoop waffle bowl and a cup with one scoop of vanilla ice cream with chocolate syrup. The scoop in the waffle bowl wasn't even a full scoop. The scoop of ice cream in the cup had more chocolate syrup (which we paid extra for) than ice cream. It seems like they went up on the prices, but decreased the amount of ice cream in a scoop. read more

They don't have any of the flavors that are actually on the website, only the flavors that are on their drive-thru menu which is upsetting. The person on the speaker was very loud and rude. Seems like a bunch of teenagers working in there. There's nothing wrong with that but they need to learn to be more professional. Also the salted caramel toffee tasted like one big scoop of salt. I was expecting sweetness with a hint of saltiness. No, it was ALL SALT. read more

I had a hair in my one scoop cup of Ice cream. Went back to report and get a new cup and the manager Jerelle refused. He wanted me to bring back the hair as proof for a single scoop $3 cup. Who does that? Bad judgment. . Terrible hygiene. Terrible customer service. read more

I love Brusters, but this location is going through changes where they are trying to find ways to cut corners. I've been a long time fan of banana split Thursdays where you get half off when you bring your own banana. However, a few changes have been made at this particular location as of this week. At this location hot fudge now counts as two toppings and banana splits now come with 2 1/2 scoops ice cream instead of 3. The sundae is noticeably smaller. The staff is friendly here, the location is convenient to I-75 and they have a drive thru. They just make your sundae different from other locations in an attempt to cut corners/save money and it's disappointing especially since they don't let you know about any of the changes up front. They also asked for payment before making the banana splits, which was never required at this location previously or at any other Brusters location I've ever been to. I'd go to a different location next time even though this one is more convenient. read more

I want say thank you to the staff at Brusters for being patient and assisting me with selecting a flavors from their great menu. The staff was very polite and efficient. I will be back. read more

overall great customer service and very clean. Eureka is one of the managers and she's always very professional.

I ordered a ice cream cake online. Already paid for. I assume they never got my order so she gave my one they already have made. Took it home and the cake was not good and the ice cream tasted like it had frost bite. Very disappointed; been going to this place for years, but first time ordering an ice cream cake. read more

So how am I suppose to order anything from you at 8:57 pm when your menu is not lit up? It's dark outside. Do better people.

Staff is always wearing masks and has on gloves. Employees are always friendly and willing to make sure you get exactly what you ordered. There's a big selection of flavors and sundaes. The drive through is quick considering everything is being made to order. read more

Again not sure why we keep coming here except they are the closest. There were only two cars ahead of us. The one at the window left and the mini van in front of us took 20 min to order lots of kids but still. We finally ordered gave the girls the order three times pull up behind the mini van and guess what took another 20 min for their ice cream to come out the window. We finally get to the window and you guessed it they asked us again what did we order. This is just ridiculous. Seriously this location gets worse every time we go there. read more

I would agree with the 2014 review, it's just not worth it. In today's time we work hard for our money. Why should I feel like I'm giving it to someone who could care 2 F's if you place your order or not? Clearly disengaged. I waited in the drive thru behind 2 cars for 10 mins then got out and walked up thinking I could get faster service. When I approached the window, I saw some chubby chick wearing some too tight black yoga pants and a company shirt 3 sizes too small she had to keep pulling down. Like, you knew it was too small when you squeezed into it this morning! Clearly she was outta uniform, or is that the style these days? Her attitude was less than stellar. I placed my order and she argued with me about the flavor a telling me they were out. Finally I said "fine, just give me something else. Surprise me". Really? The only reason I stopped here was because there's no Starbucks within 10 miles and I wanted something cold like an iced drink AND they had a wreck with fatalities on 75. I see why the south gets the wrap they do. No customer service. You don't have to ever worry about getting my business again. read more

Bruster's is the best hard ice cream in the Jonesboro and Fayetteville area. It has lots of great flavor offers and the prices aren't too bad either. read more

My fiancé and I stopped by after a hike for something cool. I'm lactose intolerant and was impressed with the sherbet options. When we drove up to the service window, the cashier noticed our dog babies in the backseat and offered them sundaes for no additional charge. We enjoyed the sherbet and the dog babies licked the containers clean. read more

Very disappointed drivethru has a bad view they have branches on the drivers side and if your not careful it will leave scratches on the side of your vehicle. I finally was able to reach Kiren (owner) which was a waste of a conversation! I will never do business there or at any of the Bruster's establishments after today's disappointment. read more

Horrible service, rude employees. I placed an order and after waiting for 10 minutes they needed me to clarify the order then they were cutting me off as I wAs trying to tell them. This location use to be awesome, but after today, never again! I will go to dq or baskin robins before going back! read more

My boyfriend decided to pick up an ice cream cake on a hot afternoon. The store was out of vanilla and yellow cake so he opted for butter pecan with yellow cake. My first bite told me the cake had been sitting in the store for a while. The ice cream literally tasted like the box. we tried to make the best of it considering the cake was $26, but even my boyfriend was disappointed. Baskin Robins or Dairy Queen always have fresh cakes. So if that's what you're looking for I would try those two first. I will say i do enjoy the ice cream here. I usually get a brownie sundae and it's really good. read more