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2 years ago

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5 years ago

Awesome service! Great guys! Always friendly and helpful, Im usin this family shop for years! Support local yall!

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Village Paint Supply

Village Paint Supply

(6 reviews)

I needed simple drapes made to replace what is already in a room (as that room is going to be…read moreredone). I'm not sure if Rachel just wasn't paying attention or if she choose to not listen or if Village Paint just doesn't want business, but Rachel (and then Rick) kept complicating everything and making the project much bigger than it needed to be. I must be taking crazy pills because it's been a while since I've dealt with this level of incompetence. Example 1 - Rachel didn't understand that there are 3 separate windows in the room and kept trying to say that it was a bay window. It is not a bay window. Maybe it's my fault for saying it can appear like a bay window from afar because the room's shape, but she kept telling me they can't install rods for a bay window. I told her it wasn't a problem since the room doesn't have a bay window, and she kept going back to "bay windows." When I said there are 3 separate sets of curtains in there now since there are 3 separate windows she responded with, "Why don't you want one set of curtains? You really want to open up 3 sets of curtains?" Ummmm, why would you make one pair of curtains for 3 windows is the better question. I even showed her a picture of the room. Example 2 - The current curtains have rings sewn into them. No idea why, but that's what is there (previous owners did them) and again I'm looking to replace those curtains with new ones. I *don't* want rings sewn into the new curtains. I said multiple times I don't want rings sewn into the new curtains. When Rachel called with a quote she went on and on about how sewing rings into curtains isn't something they can do, they need to refer me to a tailor, that all makes them uncomfortable, etc. I just have to assume she refused to listen to the 1000000 times I said I didn't want that. Example 3 - I understand that because the existing curtains have rings sewn into them I need to take the current rods off to remove the existing curtains. This is actually really simple and I did it in another room in the house. Rachel made it sound like this was akin to open heart surgery. Um, you just undo two screws. And since the new curtains won't have rings sewn into them (since I don't want that!) putting up the new curtains will be just like putting up any other curtain. Example 4 - When measuring the windows, Rick kept referring to how strange the existing curtains are, how the return is weird on them and how they're really long and "Do I really like how they drape along the floor like that?" If I wanted to keep this curtains, I wouldn't have called you guys! I want new curtains! This isn't rocket science. I understand there are nuances to even the simplest of things, but for the love of all that is holy, I want basic curtains and each step of the way I'm not being listened to but rather penalized for what the previous owner of my house did. It really is crazy. The only reason I'm giving 2 stars instead of 1 is they have good fabric selections. Pricing isn't better than what an interior designer can get the fabric for, but it is better than what someone without design connections can get.

Amazing and very knowledgeable staff. I have family and friends who have spoken highly of Rachel…read moreand her expertise and great personality easy to talk to, and also the quality of the material is great. You pay for what you are getting, which is great quality for the price!. Also, Rick the installment, gentleman is great at his job. Thank you for making beautiful work. My family and Friends windows look beautiful!!

KRB - paintstores - Updated May 2026

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