1. Kragen Auto Parts

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Placerville, CA

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Kragen Auto Parts

4.0 (1 review)

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Autozone - The entry for this business

Autozone

(44 reviews)

SHOUT OUT TO OUR GUY ETHAN!…read more We came in this morning due to a battery issue (needed replacement) -- The night before, I made the last resort decision to purchase a battery from Walmart out of google research( bad decision btw) * luckily enough my car was able to start so we can go get it checked out! First person to help us out was Ethan and he was very informative of the current product we had* I'm so glad I didn't start working on my car cause I learned I had bought a smaller sized battery (I'm just a girl lol) * not only that we were able to consult for my car's main/official problem, he also made sure my fluids were good, everything else was good, we were recommended the best product to purchase for my replacement AND HE REPLACED IT FOR ME AND MY BF! So grateful for the service we received and for the good conversation. Management, it's time for his raise* Thank you and we will definitely be back

I usually get excellent service at AutoZone, not today, not at the Placerville store…read more I walk in, and there was one employee in the store. He was helping another person. I didn't get a "hi", an " I'll be right with you, " absolutely, no acknowledgment that I was even standing there. After a couple of minutes, I politely cleared my throat, still, no acknowledgment whatsoever. Another employee who seemed to be helping another person out in the parking lot, walked into the store, and as he walked past me, I politely said,"excuse me". I was going to simply ask if he was almost done. Again, no eye contact, no acknowledgment whatsoever. He just kept walking. After waiting for five minutes or so, I just walked out. It's amazing how far a simple "hi, I'll be right with you" , can go. I was heading "down the hill" anyway, so I stopped into the Rancho Cordova store. The gentleman who helped me was beyond friendly and helpful. I explained to him what happened to me in the Placerville store, and his exact words were, "that's unacceptable." He said that when a customer comes into AutoZone, they are supposed to be greeted within 30 seconds of walking into the store. Guess what? It didn't happen in the Placerville store. Consider the Placerville AutoZone off my list.

Kragen Auto Parts - autopartssupplies - Updated November 2026

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