I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Keith and his team are always professional. We've been using them for PM services on our furnace…read moreand air conditioners for almost ten years. They're honest and reliable. I wouldn't hesitate to schedule with them.

I had them clean my dryer vent because our dryer wasn't working well. Originally they said they…read moretried to clean it out best they could but there was a hard block that was preventing him from getting it all the way clean so they needed a camera to scope out what was the blockage. This would also require another camera charge. I was fine with it because I wanted a working dryer. Turns out, the thing blocking the the vent was just lint and when they found that out they were apologetic and made sure to get the job done right this time with no extra charge. I can say that nobody is perfect but you can count on this business to make it right if they make any mistakes!

Prompt response and arrival , fixed issue by replacing capacitor. Local business, Highly recommendedread more

Our go to HVAC company, they always come during the time they give, we've used them for years and…read morenever steered us in the wrong direction. They do our annual inspections and any maintenance needed. Pricing is always fair for the work being done.

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE

I do not know what happened to this guy. Roger was my HVAC guy for over 10 years and never had…read moreanything but good things to say. A few years ago, he went MIA. He would set my reg service appt, cancel or just not show up. This happened repeatedly for months. He wouldn't respond to a call or text. I have referred him to both friends and personal clients. But he did same to them. I thought maybe he was dealing with personal issues and gave grace for his lack of professionalism. I had to scramble to get another company and they're fine. But now I am having issue with a unit he installed and i cannot get a simple reply to a text regarding warranty. I have no idea what happened to this guy. I always paid at the time of service in full. His employees were great... But now I am at a loss with warranty issues because he doesn't reply. I've seen the truck occasionally so I know they are still in business. Totally unprofessional and not dependable at all. I don't recommend.

They are very responsive and comptetent. I recommend Roger Ray with no reservations. They have…read moreserviced our heating and air conditioning units for a few years and also our Mr. Cool units inside the house.

Was told I needed a new capacitor for my a/c. They replaced my capacitor less than a year ago with…read morewarrranty . Gave me the same price as last year. Hard to believe it went out within a year. They did replace it for free after I mentioned last year!!! Also repairman showed me photos of my unit that I don't think were of my a/c!!

I had to replace my AC system since my old one was about 20 years old. The techs came in and made…read moresure they did not dirty the house. They were very professional. Once the job was complete they cleaned up their work space and gave me a whole walk through. Even after they were gone the company made sure my AC unit was registered with the manufacture. Once that was done they even sent me a box of brownies a week or so after the instal. It was a great touch. I will be def be coming back for all my HVAC needs.

Great communication! Called to let me know they were running a few minutes late. Very knowledgeable…read moreand let us know every detail of what needed to be fixed. Was very respectful and explained each fee and charge. I'm glad we found these guys!

Paul from S & R did a great job installing my brand new AC system. He was timely, professional, and…read moreclean. He even followed up the next day. Thanks! - Dr. Mike Anderson

We operate a short term rental home and our furnace went down on a Saturday night which was also…read morepart of a holiday weekend. I had not used Westenn before and wondered if any emergency service repair companies would be answering during the holidays. My call was promptly answered and a service person was on his way. He even had the part we needed on the truck. We were up and running within an hour. Our property manager also commented that it was the fastest response she had ever seen. Westenn will be our new service provider and I can't thank them enough for the great after hours service and especially during a holiday weekend. Last but not least, the pricing was fantastic and so fair especially because it was a holiday weekend!

We needed to replace our furnace, and Ray was referred to us, by a mutual friend. We are so happy…read morewe went with him!! Ray came out on a Monday, to see what we needed, had the estimate by Tuesday, parts ordered and available by Wednesday, and install on Thursday!! We couldn't be happier with how timely this went down, the great installers that came out, and it didn't cost us a small fortune!!! Thank you, Ray and Team, for a great job...you will be highly recommended to our friends and family.

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

This company is GREAT! After another company replaced my furnace and messed it up by miss matching…read morethe plenum size and furnace I got McHenry to do it. The other furnace was crap and only lasted a year before the blower failed (because of the pressure miss match caused by the plenum mismatch). They replaced the furnace with a good one, AND got it up off the floor like it SHOULD have been. In addition to correcting the plenum, they put a NEW and correct filter housing on it. That doesn't seem like a big thing except the prior company had some dummy install a filter housing with the screws facing IN to the slot where the filter sits making it a real pain to replace. So ya, I definitely recommend them.

Outstanding Customer Service every one works with you. Day of job Alex and Jeff were fabulous…read more They let me watch them work I've always been fascinated with how things work. Mid Oct 2024 they moved my 3ton A/C unit over and further from house making it easier for me to keep clean. It's taken me some time to write this review as I'm still recovering from surgery. Come Spring or Fall I'm planning to renew my maintenance contract. They come out twice a year to check HVAC and clean everything up. Again outstanding Customer Service every one works with you. END RESULT very happy customer. Highly recommended!!!