my husband went in and paid for three pedicure /manicures for myself, granddaughter, and daughter-in-law. It was a surprise. It was very crowded, but we waited for three seats together. My daughter-in-law was the first to begin her pedicure. My granddaughter was next about 20 minutes later. I was last about 30 minutes after her.. So my daughter-in-law went to get her manicure followed by my granddaughter maybe 10 minutes later. When my technician finished, she said I have an appointment .someone else will come. After about 25 minutes, the manager came and said I will do your manicure. He began taking the gel off, but he kept having to stop because it was very busy and he was directing people here and there. After the third interruption, he sent me to this lady who finished taking the gel polish off my nails. And then she put the polish on. I didn't say anything about the rest of the manicure because we had been there so long and I was tired and the other two were waiting for me quite some time so we could go out to lunch. I planned on calling back to talk to the mgr.later.So I called back and spoke to the manager today and he remembers me. He said yes she just put polish on you. I asked why and he said she only charged $35, not 40. We were very busy..that was the wrong answer. So now I have a hangnail on the side because she didn't do a complete job. His response is I'm sorry about that. I will give you $10 off the next time you come I will not go back. I'm going to try the classic nail, which was close by. read more