1. Kount On US Carpet

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Apple Valley, CA

Kount On US Carpet

4.8 (20 reviews)
Open • Open 24 hours

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Response time

2 hours

Response rate

100%

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Review Highlights - Kount On US Carpet

“Owner James and his staff showed up on time after confirming the appt the day before.”

Mentioned in 7 reviews

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Alejando was very personable and professional. He walked me through the problems, gave me options…read moreand completed the job on the same day. Thank you!

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

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Juan and his team is an absolute dream team! Their energy was pleasant, positive, and inviting,…read moremaking the entire experience such a joy. The attention to detail in the removal of insulation, protection of the furnishings, clean up is superb, and their service is truly top-tier. Juan's team explained the total process and when unexpected problems were encountered gave immediate feedback and expert advice on how to be address the problem. They helped our family through a tough 2025 beginning with a fresh, clean environment, preparing us to step into our home with renewed energy. If it's not Juan and his team please return to sender! Thank you, Juan and the wonderful 14 workers who has exceeded our expectations and provided us with amazing work!

I hired ProServ Builders & Renovations for a home renovation project including an ADU, kitchen,…read morebathrooms, and electrical work. The project involved multiple contracts and payments, but the billing was never clearly reconciled. Beginning in November 2025, I repeatedly provided written summaries of contracts, payments, and balances and asked for confirmation or correction. I did not receive a clear written reconciliation explaining how totals were calculated or how payments were applied. We eventually met and discussed the project, and while we now understand each other's positions, we do not agree on the outcome. A key issue is the treatment of a prior $18,000 payment within revised kitchen/flooring contracts, which remains in dispute. There were also instances where similar scope appeared across multiple contracts without clear explanation of whether work was included, replaced, or added. In addition, some pricing--particularly electrical work--expanded significantly without clear upfront definition. The project has taken much longer than originally discussed. The ADU was expected to be completed in about 90 days, but more than a year later it is still not fully usable. My kitchen is also not usable. Cabinet doors have not been installed, and the space is filled with materials and items moved during construction, making it difficult to access or use normally. Because I need to use the ADU kitchen due to the condition of the main kitchen, I have been unable to rent out the ADU despite having a tenant ready. I am still trying to resolve the billing issues and get a clear plan to complete the remaining work.

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Kount On US Carpet - carpet_cleaning - Updated October 2026

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