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A Step Above Carpet & Tile Cleaning

5.0 (16 reviews)
Closed 8:00 am - 1:00 pm

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Response time

20 minutes

Response rate

100%

Services - A Step Above Carpet & Tile Cleaning

Carpet cleaning

Damage restoration

Grout cleaning

3 More Services

Re-grouting

Grouting

Rug cleaning

A Step Above Carpet & Tile Cleaning Photos

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Recommended Reviews - A Step Above Carpet & Tile Cleaning

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Main bedroom

I've used this company a few times and absolutely recommend them if your looking for a reliable and reasonably priced carpet/tile cleaning. I had pet stains and they were able to get them and the smell out. Very nice and knowledgeable people.

Kitchen island before and after
Breanna C.

Happy with our tile cleaning! They did counter tops, shower, and floors. Price was reasonable and job was completed quickly. They fit us right in on a Saturday.

Freshly clean carpet

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3 years ago

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2 years ago

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1 year ago

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2 years ago

Everything went well on time great job he cleaned everything and all stains came out, I will use them again.

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3 years ago

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2 years ago

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6 years ago

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5 years ago

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7 years ago

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9 years ago

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Ask the Community - A Step Above Carpet & Tile Cleaning

Review Highlights - A Step Above Carpet & Tile Cleaning

Recently I broke my foot and had to cancel meeting last minute in person for payment, but I'm so thankful that Donna was able to help me with a payment over the phone!

Mentioned in 2 reviews

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Cisneros Brothers Plumbing

Cisneros Brothers Plumbing

(553 reviews)

It was time to have our septic tank pumped, so I made sure to do my due diligence. After reading…read morethrough reviews on Google and Yelp, I decided to contact Cisneros Brothers based on their consistently excellent feedback--and I'm very glad I did. I first called on 4/13 and spoke with Caroline, who was incredibly personable and transparent. She clearly explained the pricing structure: $475 if the digging to the tank cover didn't exceed three feet, and $50 for each additional foot beyond that. I really appreciated her honesty upfront--it's refreshing not to be surprised by extra charges after the work is done. She also let me know that a complimentary camera inspection would be included after the service, which added even more value. On the morning of 4/16, I called again because my wife likes to prepare meals and beverages for workers, and we wanted to know how many people to expect. I spoke with Yasmin, who was upbeat and friendly. She let me know that a crew of three would be arriving and that the service would take about two hours. She also updated me that the arrival window had narrowed from 8 AM-5 PM to 8 AM-noon, which was helpful for planning. The crew arrived later than planned (no big deal), led by manager Nate, supervisor Lance, and a trainee named Hector. It was clear right away that this team, assembled by their "big boss" Arelic, was professional, knowledgeable, and respectful. I had several questions--probably six or seven--and each one was answered thoroughly in a way that was easy to understand. Nate even took the time to draw a diagram on his tablet to explain how the underground system works and what they would be doing. At one point, Nate had to leave for another job and confidently left Lance in charge. That alone spoke volumes about the trust and teamwork within the company. Lance did an excellent job leading the operation and ensuring everything ran smoothly. I also appreciated how he mentored Hector, making sure he followed all safety procedures and even offering him praise for his work. That kind of positive reinforcement says a lot about the company culture. Overall, I was 100% satisfied with my experience. From the first phone call to the completion of the job, everything was handled professionally and with care. I highly recommend Cisneros Brothers to anyone in need of septic services.

Found Cisneros Brothers Plumbing, Restoration, Heating & AC Repair through Yelp. Sent out a request…read morefor free quote on bathroom wall remediation and restoration. Staff responded very quickly via Yelp. Thanks Isaac! Follow up phone call received from their friendly staff. Thanks Yasmine! Team Lead Victor came out to the house to do the free evaluation. He was super nice, respectful, professional, and knowledgeable. He did an amazing and thorough job in assessing the bathroom situation at hand. He provided his honest feedback and input. He sent over the estimate a couple days later. Thank you so much Victor for your time, energy, and efforts! It is always good to get a few more quotes before making the final decision. Thank you Cisneros Brothers!

Force Restoration - Beautiful work? Nope

Force Restoration

(2 reviews)

I was so upset when water was coming down from ceiling and had no idea what to do!!! Mr. Omar from…read moreForce Restoration was so helpful and came through!! He immediately came when I called for help with emergency services! His team took care of everything and was available when I was available because I work everyday. Very professional and knowledgeable!

I would never work with Force Restoration (and owner Omar) again. His promise is that he works with…read moreinsurance companies so you don't have to, which was very alluring. That was partially my experience, but he never completed my project and the insurance company stopped paying because the project took far longer than what was budgeted. Omar was always angling to get more money from the insurance company and would ask me to push my adjuster for more funds. When I tried to understand how much different parts of the project cost, I never got a straight answer... he'd say "Whatever the insurance pays is what I get". When you push or challenge him, he becomes very defensive. The whole thing feels very strange. As for the work he did for me: the quality did not reflect his high price, specifically the painting. He charges top dollar for everything he does and then explains "it's because I'm a restoration contractor and have to pay for insurance". OK, fine, but when you ask him for a cost breakdown of the work he performs, he says he can't provide that. After working for 6 months on a project that should've only taken 2, I finally had to take matters into my own hands. I paid him for the work that was (supposedly) completed and worked with another company to complete the repairs. Only after the new company started did I discover that the work that was supposedly done was in fact NOT done. So, I had to pay the new company to finish the work that I already paid Force Restoration to do. Yes, exactly, I paid twice to get the work done right. Buyer beware -- you've been warned. Feel free to check his contractor's license on the CSLB website and you'll see that he has at least one active pending complaint. If you'd prefer not to, let me share what it says: "This license may be subject to discipline under Business & Professions Code 7097 and/or 7098". Go ahead and Google what those mean and be ready to find someone else to help you.

Blue Van Restoration - Image 3.png

Blue Van Restoration

(18 reviews)

Robert was professional, thorough and knowledgeable. We knew we were in great hands with him…read more He did a great job. He explained everything completely, gave a complete report and certification that the mission was accomplished. He went above and beyond our expectations. In addition to all of that, he was friendly and a pleasure to have in our home.

In February 2019, my ground floor flooded, due to extensive rain and snow accumulation. Water came…read morein underneath the walls, and seeped up through the floor. It was during a snowstorm, and a power outage, and I was desperate for assistance. After speaking with Robert, with Blue Van Restoration, he assured me that he would be at my home at 6 o'clock, and at 6 o'clock, he arrived! For the next three days, he helped clean up the water that continued to run through my home, and he continued to come back every day, until my house was dry, and everything could be put back together. In January 2023, the same thing happened, after extensive rains. Robert arrived at my house within 20 minutes, assisted me with getting the water under control, as much as possible, and came back the following day to make sure that everything was going well. He has continued to follow up with calls and texts, to make sure my house is now in the process of drying out. There is nobody kinder, more professional, more reliable, than Robert with Blue Van Restoration. I cannot recommend him enough. He is an amazing human being, a talented professional, and has twice now saved my house from water damage. I will forever be grateful to Robert. I am hopeful that this will never happen again, but if it does, I know exactly who I should call. The community is blessed to have an amazing service. like Blue Van Restoration, for water damage prevention. Robert is the best! My twin sister's home also flooded on the lower level, twice. Once from a faulty valve, and then from a broken pipe. Both times Robert did the cleanup. He saved her home from water damage, and was just as responsive, professional, and thorough for her, as he was for me. I wish that the rating on YELP could show a MILLION stars for Robert, and Blue Van Restoration. Robert is epically amazing!! Thank you!

A Clean Pro - Before, living room

A Clean Pro

(43 reviews)

I had this company clean my carpets over 20 years ago. I thought they'd say to burn my carpets,…read morelol, because they're so old but they came in and did an incredible job. You would think my carpets were brand new after owning them for 26 years. The house smells fresh and clean. Hayden(sp) did incredible and we are so grateful. Mr. Francis handled our intake and was wonderful, helpful and so informative. We are so happy that we made the decision to clean the carpets instead of ripping them out and replacing. I know we'll probably get another good 4-5 years out of these carpets before we have to make the decision again. Thank you A clean pro for making us extremely happy with the decision to clean the carpet carpets, for having affordable pricing, especially in an economy as rough as it is today. The pictures I'm posting do not reflect how wonderful they actually look in person. I should have taken before photos, so the true comparison could be compared. They were very spotty and dark since we do have pets that have snuck into the bedrooms and done their little things. You would never know at this point . The only thing I regret is not doing the carpets sooner. Highly recommend this company.

I have a house with carpet littered with dog stains. First time carpet has been cleaned. After the…read moreprofessional cleaning, the carpet looked like new and the air even smelled cleaner The professional was respectful and clear as to the estimate prior to starting the job. Thank you !

A Step Above Carpet & Tile Cleaning - carpet_cleaning - Updated May 2026

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