I would give 10 stars if I can.
Our office changed to Kotman a year ago and I think this is the best decision we've ever made during our career.
It is not easy to fine a company with great tech knowledge and also be responsive. Usually you have to wait few days if you need good support.
We were in a complicated transition and a mess with all those programs on server and Kotman inherited whole bunch problems when they took over. They solved every single one and walk everyone through at home remotely and in the office with different demand.
Sitting at home everyone has small or large tech issue and they are one phone call away and no problem is too small.
The people there are all high level skilled professionals and they are so personal and patient. No one make us feel stupid even sometimes I felt I was such as my cat disconnected my WiFi access on lap top and I called and panic. Everyone from office got help with no difference. From the first person to open the ticket till the owners we are all treated very special from Kotman.
I like their services so much I think they deserve a shout out even that means they are getting busier with even more clients but I have no doubt they will still be the best IT company in town and still provide the best service to everyone. Because that is just their philosophy and their purpose to help the community and to be the best. read more