I had an appointment Friday morning for an oil change at the Kingston, PA location. As luck would have it, my windshield cracked in the freezing temperatures Thursday morning on my way to work. I called, spoke to Jake, he told me I could drop it off after work & they would keep my vehicle in the garage overnight to prevent further damage. Flo called me when my car was ready (by 10am) Friday & I was able to make my noon appointment to get my new windshield. These guys are always a pleasure to work with & they go out of their way to help their customers! Thanks again, you guys Rock! read more

woody and Bruce at Kost Tire in Dunmore were fantastic! I came in with a slow leak and they took care of it right away! The service was not only fast, but they were friendly and courteous. I really appreciate their help and highly recommend this location. read more

Great friendly service. They got me the tires. I needed very quickly and they installed them professionally and safely. I've been back several times and they always take care of me. I also got my car inspected there and always have a positive experience. read more

Always friendly service and car has been serviced in a timely manner. They sometimes try to upsell but there's really no pressure so if its something you don't want, a friendly "no thank you" will do. read more

Some of the best customer service around! Tom is a wonderful manager and will go out of his way to have you taken care of. I highly recommend! read more

We were far from home when we noticed our right rear tire was very flat. We were in Kingston,PA And went to Kost tires and what a pleasant experience. The staff couldn't have been nicer. They quickly serviced us and while doing so, they explained what was going on and how they were going to solve our problem. The showed the big metal piece in my new tires and plugged it. Lastly, because we were from out of town and needed to get back on the road, they even did it for a reasonable cost. We highly recommend this shop, especially in an emergency. read more

I just had my car serviced, inspection, oil change and purchased 4 new tires from Kost Tire and Muffler in Kingston PA. It was a great experience and the manager and mechanic were a pleasure to be around. They took the time to point out areas of concern for me to see, while my vehicle was on the rack. Also, all of my questions were answered in a professional manner. I definitely would Kost Tire and Muffler to all of my friends, for their auto services. read more

Long time customer and always get top notch service. They came to the rescue when I had an accident leaving the parking lot. Everyone came out to see if they can help and if i was ok. Tom one of the workers helped calm me down and helped me move my smashed car. They are always nice and very helpful. read more

I called on Monday 6/24/2019 at around 11:30am to schedule an appointment for my 2014 Hyundai Elantra to have a state inspection at the Kost Tire in Kingston, PA. The appointment was scheduled for Saturday morning 6/29/2019. I made the appointment almost a week in advance because my inspection was going to expire at the end of June. I took my vehicle over on Saturday and dropped it off as scheduled. I then had to pay for a Lyft home since they don't offer a shuttle (I wasn't informed about this when I made the appointment). I then waited all day until around 2pm when I received a call saying that they weren't going to be able to fit my vehicle in and that I could try elsewhere or bring it back Monday 7/1/19. At this point I was furious since I made the appointment well in advance and my vehicle should have been a priority over any same day appointments. I gave PLENTY of notice. And why wait until that late in the day to tell me you can't fit me in!? It sounded to me like someone overbooked the day on accident and wanted to make sure they still left on time, not caring at all whatsoever about the customer. For me, it was a wasted day off from work when I could have kept my car and ran other errands. I checked a multitude of other businesses in the area to see if they could squeeze me in and I was of course unsuccessful given that it was the end of the month and so late in the day. So I agreed to bring it back on Monday, despite my car being illegal. I then had to pay for a Lyft back over to Kingston to grab my vehicle. Fast forward to Monday when I bring my vehicle back over, I was informed that my 2 plate lights and 3rd brake light were out. They informed me that they were having trouble changing them because of a bolt and that they'd pass it, but I might have to go elsewhere to have the lights replaced. Eventually I was called to the counter to check out and they said they were able to successfully replace the lights. When I arrived home I had a friend sit in my car and to press the brake so I could check them. To my disgust, none of the lights they said they replaced were working. I then immediately called Kost and they said I'd have to bring it back the following day (Tuesday). This was now the 3rd time I'd be bringing my vehicle over for something that should have only taken one visit. Tuesday comes and I stop in again after work and there is someone else working the front desk. I was only there for 10 or 15 minutes and I am told everything is all set and that they weren't sure what happened. I was offered absolutely no explanation as to what happened. I was offered absolutely nothing for the poor customer service I had received. Some side notes: I noticed a grease stain on the upholstery above the driver door, as well as grease on my steering wheel and shifter; the facility was filthy and there were no paper towels in the bathroom to dry your hands all 3x I visited. I feel I should be refunded for the entire visit and reimbursed my Lyft fees. The lack of professionalism that these employees exemplified is literally sickening. After this, how do I know my inspection was even completed fully and accurately? How can I be sure my brakes were even looked at? How can I be 100% sure my car is totally safe? I can't. Fast forward to the present (oh yes, there's more). I discover I have a bubble in my tire due to an impact, most likely from a pothole. I call and they tell me that I never elected road hazard coverage. I was never offered road hazard coverage on my tires when I bought them 2 months prior. I explained this and he said well since the tires are only 2 months old we will replace it for free. I said ok great. I bring my car in today 8/10/2019 to have my tire replaced and they tell me I should really have the alignment checked since it looks like I hit a nasty pothole. I said ok, it can be CHECKED. Normally what they do is bring the printout out to show you the readings and ask you if you want the alignment completed. They never did. They just completed the alignment. I asked at checkout "so the alignment was needed?" He said yes and pulled the printout out and pointed at some numbers, and then swiped my credit card. Upon a closer look when I got home, I noticed the initial values were all in range and the final values did not change at all (see attached photo). The alignment was never needed. In my mind they just wanted to make some money back for giving me the tire for free. I took the car back right away and they told me that I only had the final readings, and that they "forgot to save and print the initial readings." LIE! If that was the case why didn't they catch that when they went over the readings with me at check out? Shouldn't they have noticed there was only one paper? I don't buy it. These guys are con artists and thought I was too young and dumb to notice. Newsflash, I'm a lot smarter than I look. Do not EVER go to this Kost. They are incredibly incompetent. read more

Kost Tire & Muffler - Alignment readings - Tires Near Me - Kingston, Pennsylvania

This place always has quick and customer friendly service. Took my car in today for a slow leak in one tire and they repaired it without charging me. When I tried to pay, I was met with a "Merry Christmas and thanks for your business." It's service like this that keeps me coming back and keeps me talking up these guys. read more

I stopped in on Friday bc I had a screw stuck in my tire that was causing it to lose air fast. They were extremely busy. So many customers everywhere. But as soon as I walked in I was taken care of by the manager at the counter. I gave him my warranty info bc I had purchased the tires a few months ago and bought the extra warranty. He told me it might be a bit since they were so busy so I left my car for a few hours. They were able to remove the screw and patch the tire. Great, quick and friendly service read more

I love the commercial - it's very catchy but it does not make up for the down right terrible experiences I had here. 1st - they quote me 1 price on tires, install, and then charge me more. 2nd, they decide I need an alignment and perform without my OK. Fine... Maybe I needed one... But I take the Jeep and now I can't keep it on the road!! Now to be fair - I take it back and allow them another shot. I get my jeep back and now my steering wheel is off to the right. Had no trouble and 45k on the tires I took off. 3 letters and too much complaining later, I take my Jeep to the Kingston store and they farm out to Wilkes-Barre. They get it right but blame it on me - said the scratch on my plate from mile number 109 -- that's right - 44,800 miles ago knocked out my alignment. Nice... At least I got the alignment done after 3 months of arguing and some of my money back. Lesson learned.... Even though the tune is catchy and Kost is opening up new businesses in the area, they have work to do when it comes to quality work and Customer Service. read more