Terrible and a waste of time. Wiggled some wires then charged us for talking to make up for labor.read more

June 13th- blower on furnace pukes. Called Ryf. June 14th…read more- technician called me from his phone. Said he'd be going over to look at issue. About 1/2 hour later, received phone call from technician's informing that it was the blower and it would need to be ordered. He said he'd let me know if he can get part. June 15th- No word back. Texted cell number of technician if he was able to order the blower. Technician responded back that yes, it would be in tomorrow. June 16th 7:17am - Texted technician to let me know when blower can be installed. Received no response, until 4:28 pm when I missed phone call. Called Ryf back and went to answering service. The answering service told to call Ryf back at 7:30 am on Friday as this was emergency phone service. I saw a voice-mail on my phone and listened. All it said was to call Ryf to schedule time tomorrow. Texted technician to let him know I received message and tomorrow is good. Received a message back saying he didn't send message and call shop in the morning. Received a second text from technician stating that this was his personal cell phone and to stop sending him texts. June 17th 7:30 am - 7:45 am - Called Ryf 7 times and kept going to answering service who had no way of contacting technician or employees. Found a number on my phone that came after the call from Ryf. Spoke with second technician who berated me for sending early morning texts to first technician. I told this second technician the first technician initiated the conversation by calling me on his personal phone. Second technician says in an unfriendly, threatening tone, 'Do you want your blower installed?' I said yes, to which he says I have to be patient and it will be installed today or early next week. I told the second technician that I have been patient and haven't heard anything back to get this scheduled; and that I called immediately after last night's phone call from Ryf and it went to the answering service who said to call back tomorrow at 7:30. The technician said he'd meet me at the house. The technician that did show up was rude, walked right by me stating his name, then asked how is this being paid for? Not so much as a sorry, good morning, nothing. As I write this, it is understandable how these companies completely believe that the customer is never right as they rake you over the coals. I do not recommend this company for HVAC services to anyone. Rude, inept, irresponsible employees. The company is unprofessional and will not keep in touch with you. And some advice for the company: if your employees don't like receiving text messages from customers, don't have the employee contact the customer from their personal phones. If your company says you open at 7:30am, then have an employee there at 7:30 am to answer the phone, not the answering service. Give classes to your employees on customer service. It goes a long way.

Service people are very courteous, knowledgeable, on time and offer suggestions or alternatives for…read morerepairs.

Great service and great work! Did my warranty work on my Speed Queen very fast. My warranty…read morepicked up the entire cost.

Grant came out to fix my Miele coffee machine and did a great job...now I need to call him to…read moremaintenance the machine. Would refer him anytime. He has a dry personality, but knows his stuff!!

Terrible! "Fixed" my washer from the noise I told him it was making, told me it needed a new pump…read more 7 weeks later with zero communication & me calling several times, pump finally comes in. 1 day later washer is making same noise & now an additional rattle. Call. No call back. Sent note via website. Nothing. Call again, finally able to set an appointment. Time and date he's supposed to be back, he calls and tells me to take a video of the issue - says it's not a good use of his time to drive all the way out to my house, and then to sit & watch my washer for another 40 minutes. Apparently a video will help him diagnose it, and my time is not valuable. Sad the terrible sales & service- I will never give this company another penny!

My refrigerator was leaking water on the floor. Called five other places, and everyone else either…read moreignored my messages or couldn't get me in for a month or more. Kelbachs responded to my message the next day with a suggestion for me to try to see if that would fix my problem. I was told if that didn't work, let them know and they would fit me in in a few days. Although their suggestion didn't work, I appreciated that they tried to help me fix it myself and avoid a service call! Three days after calling them back to say it didn't work and I needed someone to come and take a look at the refrigerator, someone came and fixed the problem. Fixed three weeks earlier than anyone else, and at a much more reasonable price than the other guys. It's been 3 months and not another drop of water on the floor. Kelbachs will be my first call next time!!

My family has used Premier Appliance for years. The price are completive, the service techs are…read morefirst rate and Randy and his employees are honest. All of our major appliances have come from Premier. We highly recommend them.

So a friend of mine, owns a 1980's electric range, the oven quit working. He went to Premier…read moreAppliance based off of a referral from a retired appliance repair guy. Sold him a new heating element for just over going rate, but hey, keep in local. The element was not the problem. They sent out a service guy, who know the make and model and age of range. Well, this will shock you. The range is too old for parts. Did not see that coming. So almost $100 later, and would gave back 50% of the heating element, we both learned a lesson. So far going out to a customers house for less then 5 minutes, seriously, less then 5 minutes only to say, "its too old to get parts, check ebay" and then charging almost $100 for service call, NO THANKS.

Mike was recommended to me by my friend Shawn, who owns Integrity Plumbing. I trust Shawn to never…read moresteer me wrong and he was right about NEW Mechanical. They never try to sell services that are not needed, just fixes what is wrong. So honest! I will never call anyone else for HVAC needs.

Luke is the best and I mean best man for the job. Give him a raise! Awesome service and great…read morecommunication while the job got DONE! I have 40 rental units and This is ONLY place I will call for my heating and A/C needs!

Highly recommend this service! I was worried it might be days before we could get the dryer fixed…read more They fixed it right away and it works perfectly. So impressed with technician knowledge and ability to quickly diagnose and correct the problem. Everyone was very friendly and helpful! This is a great company! So glad we found them. Honest and Dependable!

I was thrilled by the service provided by Fox Cities Appliance repair. My dryer stopped working…read moreover the weekend and sent in a request to be contacted via email. I was contacted within 24 hours and had an appointment booked for a service call early the next week. The service technician was helpful, friendly and knowledgeable. He fixed the issues, showed me the parts that had failed and had my dryer back to running perfectly in less than thirty minutes. They were upfront about the charge for a visit and the parts and labor costs were very reasonable. I highly recommend Fox Cities Appliance Repair.

Great honest affordable service. Prompt, polite reps. It was easy scheduling an appointment and…read moregetting service

I had my boiler stop working over the weekend, called Groeschel Company and they had someone come…read moreout first thing Monday morning!! EXCELLENT CUSTOMER SERVICE!!! They went above and beyond to get it back up and running asap. Could not ask for better service! HIGHLY RECOMMEND!!!!