I'd give zero stars if there was the option. I scheduled a service call and was told the tech would be at my house between 7-11am. Since I had made this emergency appointment the day before and had to cancel several other appointments, I made sure to ask that the tech would FOR SURE show up. I was reassured he wouldn't be late. Well, of course by 11:17am no one had showed, or even bothered to give me a courtesy call. I had to leave (because unlike Kossel's) I have a life/work/responsibilities and can't hang around a whole day on a work week for someone to maybe show.
No customer service. No thought of customer service. When I called to ask what happened, I essentially was given a "duuuuuuuuhhhhhhhhh". Never again. read more