We have had great service from Kossels highly recommend. They've been prompt and all is great…read morecommunication.

They have quality appliances. I have not had any issues from them like big box stores, where they…read moreseem to have shorter life spans. I own rental properties, their refrigerators,, coin washers and dryers, stoves, and dishwashers seem to last forever. Mine are now all 20 years or older except for big box stores replacements. Their service department is willing to give advice so they can prevent you from having service calls. Seems like their emloyees' know more than just selling appliances. Not like Best Buy, Lowes, Menards. If you do, You better buy an extended warranty, because you will use it. Sometimes without success.

Had a Frigidaire Dryer repaired, dryer was not heating and needed a replacement heating element…read morecoil. Pros: Quick scheduling and arrived on time. The repair was quick and everything works as promised. Cons: Grotesquely overpriced parts. $50 service diagnostic visit and parts marked up over 400% to what I found online. Used an old pricing book to "prove" that the prices were not marked up. Did additional research and could not find the parts anywhere near what he was quoting. Broke one of the clips on the machine while taking it apart and did not apologize or repair.

We were looking for a sewing machine light for my older machine and happen to be in Oshkosh during…read moreour COVID - 19. We called prior to fine the owner had a LED light that would work plus at a reasonable price. Great resource for sewing needs.

Brought in my 10+ year old Elna machine (home sewing machine) to have a tune up. I dropped it off…read moreand about 24 hours later it was ready! I took my machine home and started sewing- holy moly the difference is amazing! It runs so much smoother, it's like it's brand new! He knows what he's doing and he even offers a 30 day guarantee! You bet if my machine needs repair in the future I will be back!

Pleasant shopping experience. Quick turnaround with picking out dishwasher to when it was installed.read more

I have purchased furniture and appliances over the years from Van's and never have been…read moredisappointed.

Our used replacement reefer from FASCO was installed and running at normal range in both freezer…read moreand reefer overnight. Good stuff. The delivery crew swapped the dead reefer for the new one, quickly, efficiently, and safely. Same as last time. We'll be back if we need something.

Terrible customer service, and only in it to sell the product. Salesmen lie to get you to buy the…read moreproduct then play innocent when the product takes a dump. Gave this company 2 chances and both experiences ended the same. DO NOT buy from this company

Mike was quick to respond to my request. I bought a new garbage disposal and needed it installed…read moreas I am too old to work under the sink. Mike arrived on time, reconfirmed his set fee and started to work. It didnt take him long to complete the install. He called for me when the job was done and was eager to show me, "No leaks." Next time I need a 'handyman kind of job I will be calling Mike for sure.

From the owner: I offer top notch service with customer satisfaction being a priority. read more

Terrible! "Fixed" my washer from the noise I told him it was making, told me it needed a new pump…read more 7 weeks later with zero communication & me calling several times, pump finally comes in. 1 day later washer is making same noise & now an additional rattle. Call. No call back. Sent note via website. Nothing. Call again, finally able to set an appointment. Time and date he's supposed to be back, he calls and tells me to take a video of the issue - says it's not a good use of his time to drive all the way out to my house, and then to sit & watch my washer for another 40 minutes. Apparently a video will help him diagnose it, and my time is not valuable. Sad the terrible sales & service- I will never give this company another penny!

My refrigerator was leaking water on the floor. Called five other places, and everyone else either…read moreignored my messages or couldn't get me in for a month or more. Kelbachs responded to my message the next day with a suggestion for me to try to see if that would fix my problem. I was told if that didn't work, let them know and they would fit me in in a few days. Although their suggestion didn't work, I appreciated that they tried to help me fix it myself and avoid a service call! Three days after calling them back to say it didn't work and I needed someone to come and take a look at the refrigerator, someone came and fixed the problem. Fixed three weeks earlier than anyone else, and at a much more reasonable price than the other guys. It's been 3 months and not another drop of water on the floor. Kelbachs will be my first call next time!!