We have had great service from Kossels highly recommend. They've been prompt and all is great…read morecommunication.

They have quality appliances. I have not had any issues from them like big box stores, where they…read moreseem to have shorter life spans. I own rental properties, their refrigerators,, coin washers and dryers, stoves, and dishwashers seem to last forever. Mine are now all 20 years or older except for big box stores replacements. Their service department is willing to give advice so they can prevent you from having service calls. Seems like their emloyees' know more than just selling appliances. Not like Best Buy, Lowes, Menards. If you do, You better buy an extended warranty, because you will use it. Sometimes without success.

Pleasant shopping experience. Quick turnaround with picking out dishwasher to when it was installed.read more

I have purchased furniture and appliances over the years from Van's and never have been…read moredisappointed.

Our used replacement reefer from FASCO was installed and running at normal range in both freezer…read moreand reefer overnight. Good stuff. The delivery crew swapped the dead reefer for the new one, quickly, efficiently, and safely. Same as last time. We'll be back if we need something.

Terrible customer service, and only in it to sell the product. Salesmen lie to get you to buy the…read moreproduct then play innocent when the product takes a dump. Gave this company 2 chances and both experiences ended the same. DO NOT buy from this company

I'd give zero stars if there was the option. I scheduled a service call and was told the tech would…read morebe at my house between 7-11am. Since I had made this emergency appointment the day before and had to cancel several other appointments, I made sure to ask that the tech would FOR SURE show up. I was reassured he wouldn't be late. Well, of course by 11:17am no one had showed, or even bothered to give me a courtesy call. I had to leave (because unlike Kossel's) I have a life/work/responsibilities and can't hang around a whole day on a work week for someone to maybe show. No customer service. No thought of customer service. When I called to ask what happened, I essentially was given a "duuuuuuuuhhhhhhhhh". Never again.

Giving a 1 star because I can't give less. Service department is rude and unprofessional. Would not…read morerecommend. Don't even bother to call unless you have a lot of time to provide therapy to staff regarding how busy they are. Seriously. Repair person was extremely unprofessional and actually had a tantrum in my home and left without speaking to me.

We were looking for a sewing machine light for my older machine and happen to be in Oshkosh during…read moreour COVID - 19. We called prior to fine the owner had a LED light that would work plus at a reasonable price. Great resource for sewing needs.

Brought in my 10+ year old Elna machine (home sewing machine) to have a tune up. I dropped it off…read moreand about 24 hours later it was ready! I took my machine home and started sewing- holy moly the difference is amazing! It runs so much smoother, it's like it's brand new! He knows what he's doing and he even offers a 30 day guarantee! You bet if my machine needs repair in the future I will be back!