If I were just reviewing the salesman, Parry, I would be giving the company a 5 star rating. Unfortunately, I am not.
We are very upset with the lack of performance of Kosmos Solar. I have outlined our Kosmos journey below:
11/20/20 - signed contract with Parry.
1/12/21 - install started
1/13/21 - install completed, battery installed
1/19/21 - battery to 0
1/24/21 - got link for Solar Edge
1/30/21 - Kosmos showed up unannounced to work on battery, told us they would turn off system in 20 minutes and didn't even wait 10. They were unable to fix it.
2/14/21 - Power out from 2:30 a.m. until 3:30 p.m. 2-16. The main reason we installed the solar system was the back-up battery. Parry was well aware of that. The battery was set up to run our refrigerator, freezer and the circuit in our master bedroom. The bedroom is important as Matthew uses a CPAP machine and cannot sleep without it and the battery would keep it running. Due to Kosmos' lack of performance and breach of contract, during the 36 hours we were without power, we had no heat, Matthew was unable to sleep, and we lost all the food from our garage freezer. We are looking for compensation for all of this as we should have suffered none of this had our back-up battery been working properly. Compensation for this from Kosmos was $250.00
2/23/21 - Kosmos out again - still not to able to resolve.
3/21/21 - Still have heard nothing from Kosmos.
4/11/21 - Issue finally resolved and we started getting a solar credit benefit from our system again.
6/11/22 - Found out our inverter was not working and we had gotten little or no production and received few or no solar credit benefits from our system for 1/2 of April, most of May and the first few days of June. A new inverter was shipped to our home but when the technician came to install it he said it was defective and we had to wait for another one to be shipped.
7/6/22 - Another inverter was delivered. We have had no production from our system since 6/7/22. Installation scheduled for 7/13/22.
7/13/22 - New inverter installed, however, since then, only production is showing, no self-consumption, therefore we are still not getting any solar credits so our normal bills of $40 to $80 are now almost $300.
I have no faith in this company's equipment or management. I have never been contacted by the owner, even after all of the problems. I constantly have to remind them to call my husband instead of me to schedule service. I am extremely sorry we chose this company for our solar installation. read more