Just had the BEST experience with this company. If I could give them more stars I would! I don't get on Yelp often but I felt like I needed to share this. I woke up this morning to water all over my garage leaking from the hot water heater. I called multiple companies in my area, but was told I'd have to wait days (with a flooded garage and no hot water) or that it would be hundreds of dollars to just come look at it. A neighbor saw me struggling to mop water up in the garage and referred me to Mars and thank goodness he did!! They sent John and Justin out within a few hours and they found the problem and even helped me clean up the mess from the leak. I ended up needing a new hot water heater and when I asked for more information about the price estimate, I was able to talk to the manager Aaron who patiently walked me through everything so I understood exactly what I was paying for. Best part- no one pressured me into upgrades that would cost a fortune!! They replaced the heater and left my garage nice and tidy and I was able to cook dinner and bathe my kids. Overall everyone I dealt with at this company was polite, compassionate, accommodating and efficient. Customer service is OUTSTANDING. I will forever use Mars Services from now on. read more

Our first kiddo came home from the hospital and spending the first night at home. It seems our small dog became so stressed he ate a turd from the back yard and vomited it back up under the master bed when we were trying to nurse. It smelled really bad and certainly it was an "oh no" moment. That following morning Carlos was dispatched our way. He did a great job! He was curious, helpful and professional. He did his thing and the carpet looked great and the smell is gone! I'm marking 5 stars because of the prompt responses understanding in how this was an emergency for us. We were contacted first thing in the morning to have the accident cleaned up right away. Schedule accommodations and great work make this a 5 star review read more

AVOID AT ALL COSTS!!!!!! Mars is an absolute nightmare of a company full of scammers. Use literally anybody else. They claimed to have cleared out my A/C lines back in May. In July, my ceiling nearly fell in from a leak caused by A/C conduit lines being clogged and pushing down into my plumbing. My plumber discovered my plumbing was caked up from the A/C line connection with my 3rd floor master bathroom, and immediately told me that my A/C guy needs to be clearing the lines and doing regular maintenance. When I told him it had been supposedly cleared out just 6 weeks earlier, he said, "Do you see these pipes? I don't know what he did, but when I do it it doesn't look like this." It is beyond obvious Mars didn't complete the service paid for. When confronted with the photos and statements, Mars immediately forwarded me to their legal counsel and refused to do anything about it, and then threatened to sue me for writing a review about it. Use ANYBODY ELSE. read more

Fairly impressed with Mars overall. When getting bids for the work, they were the slowest to respond...took until the next day. However, once they did, they were able to schedule time to come out the same day for the repair. Aside from the ability to get the item addressed the same day, I also liked that their diagnostic charge was the lowest. As I thought, the issue was just replacing a fried GFCI outlet. I was a bit shocked at the $225 price tag, but at that point, the thing was already apart, and I needed it fixed, so I had him do it. In the end, I would've liked for it to be less expensive, but he did a good job, and everything works well. read more

What an AMAZING experience! I am so impressed by the team at Mars Services and their professional customer service, thorough cleaning and complete concierge of repairs offered. As a real estate investor and property manager I can say that the service I received was truly a 5-star remodeling service. My sincere thanks to Derek H. for handling all my urgent requests, Elizabeth for her detailed cleaning, and Paul D. for smooth processing of my job quotes. Because of their fantastic abilities I was able to showcase my rental home the next day and received multiple application requests. I look forward to using them as my primary vendor going forward and gladly refer their services with confidence. Every care was taken to my needs and I truly appreciate all their hard work. read more

Mars Services - Heating & Air Conditioning/HVAC Near Me - Haltom City, Texas

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I started to feel warm spots on my dinning room floor and heard water running all the time, clear signs of a leak... put out a message for help and Mars beat the competition (SIDE NOTE: sending out that message was cool, cut down on time) They sent Les and he knows his stuff. He's effective and to the point. Over all good experience! read more

I just used Mars to install a lighted cabinet (it needed to be hard wired into the house), they did a great job on installing it and mounting it! (it's 110 lbs!) I highly recommend them! read more

I have nothing but great things to say about this company. I found this business through my favorite app... YELP of course. They have quite a few 5 star reviews. My kitchen sink was completely stopped up due to a clogged pipe. Water would not flow through and we required a hydro-spray pressure wash of our pipes (which is not covered by my home warranty). Putting the job off was just not an option because we use our kitchen sink and dishwasher every day. I requested the service through the yelp app and was contacted by the company within an hour. They were able to send someone out to do the repair the next day for a reasonable price. The plumber was very polite and professional. He explained everything that he was doing and was able to complete the job in one business day. The company also does other services; as listed on the business card. I highly recommend them. read more

Mars Services - Business card (front) - Heating & Air Conditioning/HVAC Near Me - Haltom City, Texas

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DO NOT USE!!! HORRIBLE HORRIBLE SERVICE & unfortunately this is the SECOND time I've been burned under different management. After a horrific Mars construction project experience that extended over a 3 yr period to find resolution, I renewed my annual pest control contracts through Mars on 30 Jan 2024 solely with the stipulation that a singular named technician be the technician that exclusively serviced my homes. Being annual contracts, I paid both contracts upfront with service appointments to be executed on a quarterly basis (8 treatments total, 4 appointments per home). When contacted by a Mars representative on 30 September 2024 to schedule the third of four appointments, I was notified that "my" technician was no longer with the company. Due to the severity of the previous issues & the fact that my contract specifically stipulated that the named technician would be the only technician to service my homes, I notified Mars during the call as well as formally in writing that I no longer wished to continue business with them per the cancellation terms of the contract. I requested a prorated refund as there are still two service appointments at each property that have not been & that I do not want them to fulfill. A Mars account receivable specialist replied to my email that Mars would not cancel my contract and refused to issue my refund! She further referred me to her boss, Daniel Kohn (General Manager) as the party who made the decision & provided his email address. When I requested his phone number to discuss the matter further, she refused to provide that contact information. I followed up with a phone call to the main office at which time a representative relayed that Mr. Kohn was not in the office. She also refused to provide his number but took my contact information to leave him a message. As of today, 14 October, I have not received a reply email, phone call, message, nor refund from Mr. Kohn nor Mars. read more

Excellent. Fast. Educational. After having a nightmare Plummer here on yelp I tried to DIY the issue and got up to a roadblock. I called Mars and they had Shay come out in a few hours and help me diagnose how to fix the issue with my Water Heater (he could have done, but I wanted to keep the cost down). He gave me advice on how to best go about it/ how to avoid any future issues and went on his way. Very glad I called Mars. read more

I had a pleasant conversation with the staff to schedule my appointment. I ended up not actually using their services as my husband was able to fix it, but I've still enjoyed my experience in the scheduling process (super easy and fast, they were able to get me a next day opening as I've called them in the middle of the night with my problems!) and initial conversations with the electricians' department. The staff is very knowledgeable and knew exactly what the issues were + total costs with my electric panel prior to even coming out. Would totally recommend! read more

So back in May my AC went out and my house was heating up instead of cooling down. I looked around and decided to give Mars a chance. They do electrical, plumbing and AC so i decide to give them a call. I called but turns out i called when they were closed, called the next day in the morning and they were open but busy and had to leave a voicemail. Later that day i got a callback from Mars but i missed the call and had to call back. Luckily i called that same day and the girl who answered was able to schedule a tech out to my house the next day. I was glad to hear they could have somebody out now before the hotter days of July come around. I hated that the ac broke down but at least it was in May and not July. She asked a couple of basic questions regarding the status of my AC. I asked if she knew how much it would be but said the technician would let me know how much they would charge based on what they saw once they come out to my location. Next day comes around and I was schedule for a 4pm time slot. My tech called me around 3:25pm letting me know he was en route to me. Tech arrived around 4:10pm and asked to see the thermostat, he crawled inside the house to get to the unit to make sure all was ok. Then he went outside to look at the unit outside, he hooked up his tools and determined we were just out of Freon. Thank goodness it was not something worst, from his walk through he saw nothing else wrong with the unit and then went out to his truck and realize he did not have enough Freon. He then said he had to go out and make a run to get some more, ok so he left and came back around 4:50pm. Our AC unit was in the back yard so we put away our dogs but one of them got loose. Our dogs are always friend to strangers and the dog that got loose was not a threat to the tech so our dog just walked up and started begging for attention from the tech. The tech (his name was Jonathan) was a not bother by it. He petted our dog and was just so loving to Junebug, our family dog. After putting in almost 5 lbs of Freon and waiting for the house to cool down, Jonathan had been out here for almost two hours and a total of 30 min of those was him going out to get more Freon. Overall my experience with Mars has been positive. Jonathan ,our tech, arrived at the time window promise to me by the company, he was respectful of our property, he was professional and knowledgeable of the equipment. Its been almost 2 months and our AC is still going strong *knock on wood* and I am glad our AC is ready for the summer months coming up in here in Texas. read more

My son came home and found the upstairs hall bathroom faucet just running with no way to turn it off at the sink, below the sink, or at the water main. Called my home warranty and no one could come out till 5 days later! Mars Services responded to my request in minutes and sent a plumber out within hours! Very pleased with the level of service and professionalism. Highly recommend! read more

Mars Services - Faucet running - Heating & Air Conditioning/HVAC Near Me - Haltom City, Texas

First off. If you are renting and going through a property management company and they are using MARS Services, be prepared for hell. The guys who did the work completely ruined the main bathroom. We had a massive shower leak and had to have the shower completely rebuilt. The shower looks AWFUL and is some of the worst quality of work I've ever seen. When the workers said they were done, I was appalled at how incomplete the job was and how terrible the craftsmanship was. They just said someone would come back and finish. It's 16 days later after they did the job and the project manager Chris, is completely deflecting any responsibility as soon as we try to hold him accountable and is now telling us to go entirely through the PM company. It went relatively smooth with him and we generally had no issue communicating as my PM company has been relatively uninvolved and allowed the issues to filter through me as I was directly involved and impacted. But once their was an issue, he run's and hides and throw his hands up. They won't help you right away. You go to the back of the line before they fix their mess ups. They won't squeeze you in or push a tech off a new job to come and fix their mistakes. We've waiting weeks now and haven't had our main bathroom for over a month.(between the demo prior and everything) In my opinion, they care more about their tech's turning new jobs before making time to fit you in and finish a job. The pictures speak for themselves. 1st photo was before and the 2nd is now. The shower tile wall was built covering the toilet paper holder screw. They measured it terribly. INSANELY terrible craftsmanship. There is now a massive gap between the shower pan and the tile floor that wasn't there before. The hole where the Temperature handle was, was left open and the screw hole was still covered by shower tile so you cant even put it back on. The shower pan is trash quality(took forever to get a pan and the pan isn't even the right measurement. This work has literally ruined the appeal of the bathroom. I guess I'm lucky I'm just renting and it's not my house. But it's important people are aware of their lack of accountability. Still not done with the job. I hope no one's jobs go south! read more

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I will be using them for any future electrical work I need. They replaced two ceiling light fixtures for me! Affordable, prompt, and friendly! I believe his name is Jason who I worked with over the phone, very friendly! And Pedro was also very polite. Good deal! read more

Mars Services - Heating & Air Conditioning/HVAC Near Me - Haltom City, Texas

Horrible service. The purchased my old pool service I used for more than a decade and immediately the service went downhill. They stopped coming and my pool turned green. When I asked them to come fix, they didn't have a solution. So I cancelled and they tried to charge me for services after cancellation. They have poor service and customer service. Stay away. read more

John did a great job fixing my toilet after I got new flooring installed. Also, he installed my new sink and updated my shut off valves. read more

Mars Services - Heating & Air Conditioning/HVAC Near Me - Haltom City, Texas

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Liars! Came in for a quick paint job over my stairs and the guys taped drop cloth to my epoxy floors. When peeled up the tape took the seal off my floors. After weeks of telling me they would fix it because they would never leave it that way. The PM Robert called to let me know they didn't think it was really their fault and Mars wasn't taking responsibility for it. We filed a civil case against them (which we have NEVER done before) after weeks of trying to talk to the supervisor with no response. Today we find out as of May 1 they sold the company so Mr. Joshua Terry - previous owner has vanished and Mars is screwing people out of their money. SNAKES!!! I'll find them and keep perusing, this is horrible service and it's just wrong to cheat people! read more

I made a request on Yelp for someone to help me install my Nest thermostat and help set up my under kitchen cabinet lights. Mars Services quickly responded with available dates and times. Pedro and Chris arrived in the morning and were quick in finding the issue with my kitchen lighting. They were able to solve the problem, switch out what need to be and had my kitchen ready to go within the hour. Later in the day, Johnathan and Samuel arrives to install my Nest. They installed it quickly and helped me set up my app. I highly recommend Mars Services for their quick and efficient communication as well as their superb customer service. read more

Mars Services - Under Cabinet Kitchen LED Lighting - Heating & Air Conditioning/HVAC Near Me - Haltom City, Texas

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AHS originally sent another company (SDL) evaluate my water heater which was leaking, but I did not feel comfortable using them because of their lackluster reviews and 2 star rating. In addition, they wanted to charge me over $1,080 to supposedly bring me up to code. This was in addition to what the warranty company was paying (I.e. water heater plus labor) them to install the water heater. For example, they wanted to charge me $150 for a drip pan which probably costs $30. As a result, I did my own research and found Mars. After discussing the situation with Adam, I felt really good about the company and decided to hire them to install the new water heater. I utilized Mars Plumbing Services on Friday, June 5th. I had a wonderful experience; therefore, I would highly recommend them. Les called me at 9A to notify me that he was enroute and that he would arrive at my house at 1030A. Les and Giovanny actually arrived 30 minutes early. Les did a excellent job of explaining things in layman's terms and keeping me informed of their progress every step of the way. They removed the leaky water heater and installed a brand new Bradford and White Defender water heater. Les also educated me on how to care for the water heater thereby possibly increasing its longevity. They were very professional! I really appreciated the communication, honesty, efficiency, and work quality. I can see why Mars has such great reviews on google and yelp. I received 5 ***** treatment all the way! read more

I rarely have a need for plumbing services but when I do it's an emergency, and I don't want to wait till the end of this week or next week to get the assistance I need. Mars services and specifically Les was perfect today! Les quickly diagnosed the problem, scoped it out and found a resolution for me fairly quickly. I appreciate his professionalism and honesty and doing business with him was a pleasure. He laid out all the options for me and I feel as though I got a great return for my money....the same day my emergency happened. Thank you Mars Plumbing and Les. read more

DO NOT HIRE THIS COMPANY! We hired them to install a Generac generator in early 2022. After a bunch of missteps, they finally got it installed, but the generator has not worked since installation. Mars has sent a number of different people here to try to fix it, but it still does not work. This is complicated by the fact that Mars has experienced SIGNIFICANT turnover since early 2022 and every time I someone is sent out here, that person is no longer around after a few months. They are now refusing to send an electrician to fix an electrical issue with the generator, claiming it is no longer under warranty. HUH? It hasn't worked properly since being installed. It would have had to work properly for the warranty to even kick in. Just stay far away from them! Any company that has that much turnover has major issues with management, which doesn't speak well for how the business is run. read more

Needed help late on Friday night for a toilet clog. Spoke with Mars first thing on Saturday morning, and they had a guy (Brandon N) out by 10 AM the next morning. Brandon was professional, friendly, and got the persistent to get the job done (thanks again!). Heard about the growth of Mars, and I'm not one bit surprised, especially if clients are being treated the way we were. Thanks Brandon, and thanks Mars! read more

We had a circuit fail. Contacted Mars via Yelp and they responded very quickly. Had an electrician out the next day and he fixed our problem. Great service. read more

I just bought a house in the Dallas area and made an appointment for a deep cleaning estimate. They confirmed the day before and then canceled the morning of the appointment. Made a new appointment for today. Nobody showed up. Time to look for a company that wants my business. read more

Mars services responded to my request within minutes. Scheduling was easy and prompt (other electricians were booked through the entire month). When I had a scheduling issue pop up last minute, they were able to change to a different time slot with only a text message. Once Rene arrived, he quickly surveyed the issue, offered his suggested solution, and went to work. I'm grateful for the rapid response and professionalism exhibited by Mars. Would use again! read more

If I could give a zero ratings I would. Please find another company. I have had an insurance claim and I decided to use Mars Services. I am still waiting almost a year to complete the work on my house. Allstate reported that they were hard to reach, left voicemails, and emails with no response. I have worked with several representatives from Mars Services and they were all fired or quit for whatever reason. I am very disappointed that I still am waiting on work to be complete and April mark a year of me working with them. read more

Excellent experience with Mars! Prompt arrival and quality work! Thanks!

Called Mars Services out to snake a drainage line. We found out it was a bigger problem, broken cast iron pipe. I paid $125 before he left for the snaking services. They came out the next week to run a camera down to see the issue. Ran the camera from two spots and said we'd need to fully redo all of the drainage plumbing for our house. Said all of it everywhere is bad. Nothing too specific. Never asked for payment that day, said he'd give me a report with pictures and a video, since I was not home and so we could send it to insurance. Never got the report. I asked once to follow up, still nothing. Still never asked for payment. Finally I moved on to another plumber. We were planning on getting a second opinion anyways. About 6-7 weeks later I start getting calls from Debby with Mars Services that we owe them $325. I asked them what that was for. She'd call the next time that this was for running the camera. I said that was forever ago and we went with another plumber because y'all never followed up. She said she'd check into it. She called back, this time with a price reduction. $285 now for the camera the ran. I said again, y'all never followed up with me, we went with another plumber and the project is done. I don't know why I have to pay this. She said its for the camera they ran. $285 was the agreed price before they came to run the camera. They said they'd waive that if we chose them for the project. They never followed up with a report and/or offer to do the project. They just came to me more than a month later for payment - initially for more than the originally agreed price. Have your stuff together before you repeatedly come to me for payment. To me, you didn't do anything. I wasn't home, you said you'd send a report of your findings and you never did, and you never sent an offer for the actual project. I ended up paying them the $285 because I don't know if they were about to send it to collections or what. The lady Debby called me like 4-5, never remembering the last time we spoke and seemingly more confused about my story. They must have no way of tracking conversations because she couldn't remember talking to me multiple times, and they never followed up on the plumbing project. read more

I needed an outlet for a Tesla and Rene from Mars Services did a fantastic job and put it in very quickly

I hired Mars to replace two bathroom faucets. The service person shows up at the house. Looks at the faucet and says $200 to replace both if you provide the faucets. I said sure, lets do it. He goes out talks to the 'office' comes back and tell me it will be $800 to replace the faucets. I said that is bit much. He says if you don't want to go head you have pay the $79 diagnostic fee. Since then the office has been chasing me for paying the 'diagnostic fee'. They are threatening a lien on the property. Do yourself a favor. Avoid this fraud of a company like it is the Delta virus. They will show up to charge you for 'diagnostic' fees with no intention to do the work. read more

Scott was great. He gave me a heads up text with an eta and arrived when he said he would. He was polite, professional, and completed the cleaning faster than we expected. I also had a patch of grout that he cleaned for free, which I really really appreciated! Thank you so much Scott! Will definitely use Mars Services again in the future! read more

Mars Services was able to get a plumber out pronto to fix a clogged toilet just in time for our Christmas party. From start to finish these fellas were professional and competent. Will be using them again. Thanks! read more

Needed all the drains cleaned after the upstairs drains stopped flowing. These folks didn't play games by charging a service fee to show up at look at the job and then quote the repair. They were ready to come out and do the job for the price quoted-and they showed up on time. Will definitely use again. read more

These guys are simply the best in the business. I had horrible pet urine stains on my carpet and there is not a single trace of them now. Not to mention the cleaning solution they use smells incredible! I also had 3 oriental rugs that needed to be professionally cleaned, which they were able to have returned to me in less than 2 days! Absolutely incredible service and tremendous appreciation to Rick Uhle for a job well done! I will be a customer for a very long time! read more

Had them come to clean out carpets for their deal of 3 rooms for $150. Well it was terrible, doesn't even look like my carpets are even cleaner at all. We had no major stains at all just wanted to freshen up with a good clean. The guy did all 4 rooms in 40 minutes which was already concerning. When they left there are areas with marks of dark gray/black in certain areas. Smell was great but cleaning not so much. Also I would happily pay more for transparency like if it's not as good of a clean for that price. Or can't help high traffic areas, I would pay not for additional things if it's communicated to me. I was really hoping they would do a great job so I could use them again but I'm really disappointed. read more

Dakota came out here and found the leak under the slab and got it taken care of in a professional and timely manner!

Joseph came out to check out a rodent issue we have been having. He was great! He was able to show us where the issue was originating and what we needed to do to resolve it that day. In fact, his estimate was so reasonable we got on the phone right away and cancelled our service with Terminix and signed up with Mars! The Challenger package includes so much for so much less on a quarterly basis! Joseph explained everything, left us with rodent boxes that are safe for my family and pets and promised to come back out in a week or two to check on things. He also didn't give us an exorbitant quote that scared us away. He was honest, transparent and left us feeling relieved and that would could get our pest and rodent issues under control affordably and quickly. Highly recommend Mars Services! Always go with the local, family owned business! read more

After purchasing my house I noticed that my kitchen faucet did not have enough pressure. So on January 27th I called Mars services, who came promptly and told me that my faucet was a energy saving faucet, so unless I replaced the whole system that was going to be it. So I paid $245 for the information that it took them 10 minutes to give me. Fast forward to November 2022, I received an harassing collect call from Mars asking me to pay the same invoice I paid prior. They even attached an 18% late fee. When I asked the rude and harassing rep, why would they not collect the fee in January before leaving, and why it took them 10 months to realize that? I also informed him that I remember paying, and that since they are the business they should have records of my payment, and I should not have to go through my statements to resolve the matter. The only thing that the rep was doing was to push me to make a payment regardless of my demands. So I found the payment on one of my statements and emailed it to them. Be careful of this company. They are fraudulently calling people to double dip on already paid invoices. They are overpriced, rude and fraudulent. Avoid them at all costs. read more

We had electrical issue and Rene came out and gave us an estimate, it was fair so we went with it. Rene came out today and pulled a new wire and installed a new plug. He was very nice and polite and did a very good job. We will be using Mars in the future. Highly recommend them. read more