The service department went above and beyond for my wife and I. We are traveling from Michigan to…read moreFlorida. Stopped in Dry Ridge KY for the night, went to leave the hotel the next morning to continue on our trip, and our Grand Cherokee started and ran awfully. Immediately called Marshall (closest to our hotel). Talked to Nate, a service writer, and he promptly told me he would be happy to help as best he and the dealership can, but being Saturday, their hours are shorter, and mostly focus on oil changes. Regardless, we limped our jeep there, and they went to work. They made us a priority, and we definitely noticed. I wish I caught the technicians name that worked on our gc, because he deserves credit in this too. This dealers service department literally saved our vacation, and alot of money. I will be reaching out to Chrysler to let them know how well we were treated there! This literally all happened this morning, and as I write this, we have made it to southern Georgia, and wouldn't have without this dealer.

I'd steer away from service here. Can't get in for basic warranty things for a month or more…read more In case you're wondering, it has nothing to do with Covid, they don't have enough techs. Sad day when you spend $30k+ on a vehicle and they cans fix it for a month.

Great response time via email. The sales team treated us well and helped us get in a (used) vehicle…read morequickly!

I had brakes and rotors put on my 2018 Hylander. Service department gave me a quote but of course…read morethey left off the labor cost. It was such a sticker shock when they gave me the bill. They charged me for 5 hours of labor and they only had my vehicle for 2 hours. I asked how they can charge 5 hours when they only had it for 2. They said the manual calls for 2.5 hours each for front and back. They must not have really done the job then if it only took 2 hours. I can not afford $800 labor to change my brakes. That is truly robbery. I would stay away for this dealership for any type of maintenance if I were you. I WILL NEVER GO THERE AGAIN !!!!

I bought a truck based on their information about the vehicle. That it…read morehad only 5000 miles and was like new. I did not see or drive it. I had it shipped and it arrived in like new condition like Piles said Yes, I would do business with them again,

HORRIBLE !!!! We had an appointment at noon to drive and purchase a vehicle , we drive over and…read morehour and were told upon arrival that they just took a phone deposit on the vehicle . wasted our time and gas ! ridiculous. Dan the salesman gave zero shits as well .

We worked with Bill Castleman. He did an excellent job of getting the car I wanted and a great…read morefinancing rate too. I would highly recommend this salesman and this dealership to anyone looking for a car. For specifics, read on... I recently found myself in the unfortunate position of having to purchase a car after someone totaled mine. I don't like car-shopping as a general rule, and I felt especially put-out in this instance. I hadn't been in the market for a car and considered this to be a huge burdensome chore. I had been to several dealerships in Lexington and the Toyota dealership in Frankfort. We were going to purchase from the Frankfort dealership (where we bought our last one), until they offered us a whopping 13.5% interest rate (and it wasn't even the color I wanted). After searching Toyota dealership inventories online, I happened across Dry Ridge Toyota. I decided to stop by there since they had the color car I wanted. This dealership is 40 miles away from my home, and there were 4 other dealerships closer, but this one turned out to be worth the drive. I told the salesman about my experience in Frankfort and he said he was certain they could beat that rate. I felt they actually wanted to earn our business. And I truly feel that they worked to do so. They got the car I wanted, and better yet, they found an interest rate of 3.5%! They managed to make a bad experience a positive one. I would definitely recommend this dealership!

Great people to deal with, very friendly and helpful. They are very low pressure and answered all…read moremy questions I had about the car I purchased from them. I bought a 1999 Honda Civic with 47k miles on it, from them 8 years ago and it is still running strong with 250k miles. In the past 3 years I have bought 2 other cars from them for my 16 year old son and daughter, and have had great luck with the cars A+ dealer!

We visited this lot last week when there were like a handful of cars in the lot, my husband asked…read morethe man moving the cars around about pricing & availability, he told him to come back this week and he would work with him. So he did, I tagged along to see the selection. Same guy, and another man with him this time, my husband asked him about the cars he said he would have in our price range this week and walked us out into the lot (at least 20ish cars out this time) walked us to a 2008 Toyota Corolla, busted af w/170 miles and said it was 1500$ down and 400$ a month....he was punking us, out of all the cars on that lot he only showed us that one. He was dismissive and rude, long story short-don't bother unless you know someone there or bring someone with you who he's sold to before otherwise you're going to have your time wasted.