The service department went above and beyond for my wife and I. We are traveling from Michigan to…read moreFlorida. Stopped in Dry Ridge KY for the night, went to leave the hotel the next morning to continue on our trip, and our Grand Cherokee started and ran awfully. Immediately called Marshall (closest to our hotel). Talked to Nate, a service writer, and he promptly told me he would be happy to help as best he and the dealership can, but being Saturday, their hours are shorter, and mostly focus on oil changes. Regardless, we limped our jeep there, and they went to work. They made us a priority, and we definitely noticed. I wish I caught the technicians name that worked on our gc, because he deserves credit in this too. This dealers service department literally saved our vacation, and alot of money. I will be reaching out to Chrysler to let them know how well we were treated there! This literally all happened this morning, and as I write this, we have made it to southern Georgia, and wouldn't have without this dealer.

I'd steer away from service here. Can't get in for basic warranty things for a month or more…read more In case you're wondering, it has nothing to do with Covid, they don't have enough techs. Sad day when you spend $30k+ on a vehicle and they cans fix it for a month.

Great response time via email. The sales team treated us well and helped us get in a (used) vehicle…read morequickly!

If I could give them 0 stars, I would. If you need your vehicle serviced, DO NOT USE THIS…read moreESTABLISHMENT! We had our Toyota Rav 4 Charcoal Canister replaced 3 times, and the lights on the dashboard are all still on. Now the part is still under warranty (failed after 7 months) as it is a one-year warranty part. Beware of them telling you a part has mileage warranty; they lied and told us we were 624 miles over the warranty. I called the Toyota Experience line, and they said that part is a one-year warranty part mileage does not matter. Guess they think the customer won't check. When that didn't work for them, they said it was our fault for the part failing from overfilling with gas. This is ridiculous! I did my due diligence, and online there are hundreds to thousands of complaints for several Toyota brands, Charcoal Canister Failures, and many complaints list the dealership telling the customer it is their fault for overfilling the fuel tank. There are several other reasons this part can fail, and it really should be a RECALL ON EVERY VEHICLE AFFECTED. I will list the reasons in case this helps someone going through this same problem. Because of its design and the presence of check values that may become fouled with fuel, it is reported to fail frequently. It's located at the bottom of the vehicle, so debris can physically damage it. Also, it can clog with debris. Contamination from Liquid Fuel: fuel enters due to a malfunction in the fuel system. Now they want me to bring it back so they can check if something is wrong with the EVAP system. NO WAY, they should have been looking at that the second time it failed. Now it's the third time, and they want to wash their hands of it. After it failed the third time, they said the spark plugs needed to be replaced, which we did, and 2 weeks later, all the lights on the dashboard were on again, went back in, and then they said it was the Charcoal Canister. I have read the reviews for the sales department of this place also, and many people say don't purchase a car here or service it at Dry Ridge Toyota because they are liars, etc. This was resolved with Toyota Experience, as they were on the conference call. I had set up a time to have it replaced again, per their calling me to arrange a time. My husband went in, and the owner, whom we have never seen, came out of the office and said we are not doing the replacement, it's your fault it failed. SO, THEY LIED TO TOYOTA EXPERIENCE AND US, WASTED OUR TIME OFF WORK TO SCHEDULE. PLEASE READ ALL THEIR REVIEWS BEFORE DOING BUSINESS HERE.

HORRIBLE !!!! We had an appointment at noon to drive and purchase a vehicle , we drive over and…read morehour and were told upon arrival that they just took a phone deposit on the vehicle . wasted our time and gas ! ridiculous. Dan the salesman gave zero shits as well .

I was traveling through when my old faithful 2003 Duramax GMC finally died while towing my 32 ft…read moreRV. Piles Chevrolet was the closest dealership so I limped in for help. The service department was honest and thorough. I decided after 250,000 miles and 20 years it was time to let my truck go. They gave me a fair trade in and I drove away with a brand new 2500HD diesel. Randy and Betty were so honest and helpful. I couldn't be happier!

We worked with Bill Castleman. He did an excellent job of getting the car I wanted and a great…read morefinancing rate too. I would highly recommend this salesman and this dealership to anyone looking for a car. For specifics, read on... I recently found myself in the unfortunate position of having to purchase a car after someone totaled mine. I don't like car-shopping as a general rule, and I felt especially put-out in this instance. I hadn't been in the market for a car and considered this to be a huge burdensome chore. I had been to several dealerships in Lexington and the Toyota dealership in Frankfort. We were going to purchase from the Frankfort dealership (where we bought our last one), until they offered us a whopping 13.5% interest rate (and it wasn't even the color I wanted). After searching Toyota dealership inventories online, I happened across Dry Ridge Toyota. I decided to stop by there since they had the color car I wanted. This dealership is 40 miles away from my home, and there were 4 other dealerships closer, but this one turned out to be worth the drive. I told the salesman about my experience in Frankfort and he said he was certain they could beat that rate. I felt they actually wanted to earn our business. And I truly feel that they worked to do so. They got the car I wanted, and better yet, they found an interest rate of 3.5%! They managed to make a bad experience a positive one. I would definitely recommend this dealership!

Great people to deal with, very friendly and helpful. They are very low pressure and answered all…read moremy questions I had about the car I purchased from them. I bought a 1999 Honda Civic with 47k miles on it, from them 8 years ago and it is still running strong with 250k miles. In the past 3 years I have bought 2 other cars from them for my 16 year old son and daughter, and have had great luck with the cars A+ dealer!

We visited this lot last week when there were like a handful of cars in the lot, my husband asked…read morethe man moving the cars around about pricing & availability, he told him to come back this week and he would work with him. So he did, I tagged along to see the selection. Same guy, and another man with him this time, my husband asked him about the cars he said he would have in our price range this week and walked us out into the lot (at least 20ish cars out this time) walked us to a 2008 Toyota Corolla, busted af w/170 miles and said it was 1500$ down and 400$ a month....he was punking us, out of all the cars on that lot he only showed us that one. He was dismissive and rude, long story short-don't bother unless you know someone there or bring someone with you who he's sold to before otherwise you're going to have your time wasted.