DO NOT BRING YOUR VEHICLE HERE…read more
Firstly, I want to say that the people at their front desk are amazing. Some of the best admin people I have had the chance to deal with!
That being said, do NOT take your vehicle here.
My truck was hit in a parking lot in September, and after a long wait, they finally got it in to fix it in mid-November. This seemed surprising as they got it in nearly a month early from when they originally booked it to come in for repairs. They also told me it would take 17 business days time (plus weekends) to get done as there was extensive damage, but it took less than a week in actuality. Honestly, I was surprised at such a change in speed, but now I'm not so surprised, as it likely gives some sort of explanation as to the quality of work that was done and the state in which my vehicle was returned back to me.
After getting my truck back from them, I drove it 10 seconds down the road, and every screen shut off in the vehicle. It all went dark, from the entertainment system to the gauge cluster. Now, there were no issues with any of the screens when I initially brought it in. It's only a 3-year-old truck, and the screens and gauge cluster had never had any problems. They all had worked perfectly fine before. However, despite this happening on their watch, they are now trying to deny responsibility, stating that "because we don't deal with electrical components, this couldn't have been our fault." So they sent it to a dealership for diagnosis, now quoting me thousands of dollars to get it fixed out of pocket.
Firstly, there are many things they could have done, without messing with the electronic components themselves, that could have inadvertently caused this issue. It doesn't take an expert to know this. When you are doing extensive repairs to a vehicle, lifting it up and down on hoists and things alike, of course, things like this can happen. After speaking with some local mechanics myself, what likely has happened is that in an attempt to get vehicles out the door faster (proven by comments made by their front desk staff and the drastic difference in work times), they have cut corners and lowered quality of work to speed things up. Mechanics have told me that things like this often happen when mechanics are welding parts to the frame / chassis, and either they don't disconnect the battery / other electrical components, OR they don't correctly ground during the welding process, causing strong electrical currents to overwhelm and fry electronic components.
Bottom line is that they are absolutely responsible for this, though, as the vehicle went to them in full working order and is now coming out functioning WORSE than it was after being in their care. A vehicle simple DOES NOT go into a shop fully working, and come back with those previously working components NO LONGER WORKING, despite not being driven or used in that time. It was absolutely something they did, and they are now denying responsibility.
If you care about good work and trusting your vehicle with the people who are supposed to fix it, DO NOT BRING IT HERE!
