Driving into Sarnia from out of town I got a flat tire on the 402 right before an off-ramp. First…read moreflat tire ever :( I was able to get off the 402 to wait. It was before 7 AM and I called the first towing company to come up on google, Bluewater Towing. There was a miscommunication and it ended up taking an hour for the truck to come. Things could have continued to go downhill from there as there was an issue with payment. I had no cash and the truck did not have a debit/credit machine. For some reason, I couldn't do credit over the phone. Instead of inconveniencing me further, as I was two hours late to work, they let me go free of charge due to the miscommunication and everything that had gone wrong. As a young working person that $80 makes a huge difference. Thank you for making up for the original inconvenience. Also, shout out to the tow truck driver who helped me!

This actually happened back in June, but as I just wrote another review, I thought I'd finally…read morewrite this one. I just wanted to make you aware that we received outstanding service when we had a flat on the 402 near Murphy Rd. Your driver (forget his name, sorry! Chunky guy with moustache and glasses) arrived very quickly, and was very friendly and helpful. Thanks and keep up the great work!

My car was in an accident this past Friday (March 5, 2021) This was the company that was called out…read moreto the accident. I was not there (my friend was driving my car) Before even asking my friend (the driver of the car, who was perfectly fine as in not in need of medical care) they towed my car to their "salvage yard", I'm assuming so they could make some money off of me with a storage fee. I called them not even 30 minutes later and had them take my car to the dealership I specified (the accident actually happened right in front of the dealership). Today I went to gather my belongings from my car and everything in my car was moved around (not from the accident). I always keep $50+ in my car for an emergency (always in the same spot) and it was no where to be found. What is most concerning to me is the fact that they towed my car without even asking anyone where we wanted it to go when my car was actually drivable and the fact that the contents of my car were moved around from the scene of the accident. The dealership said no one was in my car, I have used that dealership multiple times and never had an issue. I will be okay with losing $50 and some change, but I am writing this review so others' are aware before they let this company handle their car.

From the owner: 24 Hour Towing + Road Service 7 days a week!read more

Fast and friendly service with lowest rates in the city not to mention clean trucks and uniform…read moreguys

From the owner: Broke down on your way to Neverland? Call Captain Hook Towing & Recovery in Sarnia. We have all…read moreyour towing needs covered, from flatbed towing, lockouts, boosts, ditch pulls and tire changes. Our reasonable rates and our courteous, highly skilled drivers will keep you coming back. Call the Captain for a tow or lock out service today.

I used to work here over 20 years ago and recently used their flatbed service and was very pleased…read more Professional and prompt.

I'm one of those weird people who doesn't have AAA roadside assistance, so I had to do this one by…read moremyself. I called and, after a few questions, the truck showed up in under half an hour. My car was on the flatbed minutes later. I knew they charged by the mile, but the driver was the one who offered to have me lead. I took the shortest distance to get to where I needed my car to be. It cost $108 for 12 miles. Those of you with AAA probably think that's a lot, because you are used to not paying out of pocket. They charge $4 per mile, with a $60 hook up fee. The itemized list included a line for a fuel surcharge, and another for mileage after the drop off, but I wasn't charged anything for either. Combine that with the courteous service, and this place is a real winner. Even those of you with AAA should consider asking for them if they're in your area and you need service. Yeah... I think I'm going to probably get AAA sometime soon.

DRIVER BEWAR!!! They take advantage of people in their time…read moreof need. They overcharge, especially when your hands are tied. There are no regulation laws for towing companies in the state of Michigan and this company is a good example of why having regulations on towing and what they can charge. Definitely a price gouging, opportunist, towing company. Be aware get quotes before you use these people. They are Not to be truste.

David was friendly, arrived quickly, had excellent customer service, and did a great job overall.read more

Prompt, polite service. They were gentle with my car with loading it on the tow bed. It was also…read morepriced at a reasonable rate.

From the owner: Junk cars w/ title Same day pickup…read moreTop dollar paid You tried the rest Now try the BEST

If I could give a negative I would. Driver did not know what he was doing and another driver had to…read moreshow him what to do. Damaged the vehicle while loading it. Then the price almost doubled and the driver would not give me a receipt. Don't use this company. So unprofessional. There needs to be some sort of laws regulating tow businesses.

They will take advantage of you at your weakest moment…read more In fairness I haven't dealt with other tow companies, but this can't POSSIBLY be the standard for doing business. I had an accident where my car was destroyed, undrivable, scrap metal. Don's Towing was assigned and what a mistake! They towed my car and within 24 hours my usless car remnants cost me $570 to retrieve. $70 for 2 days (but somehow less than 24 hours there) $25 to type in my car's info to their computer $225 For the accident tow $80 to let another company through the gate to retrieve $125 clean up - arguably much was already done by fire department before any tow truck arrived $45 battery disconnect - already done by fire department They "generously" offered to charge me $375 for them to keep my car for themselves AND then sell it to a scrap yard for more profit. Funny, the scrap yard is paying me $350 plus they picked it up from this place. Obviously this all still cost money but I got a way better deal by having another towing company finish the transaction. In short, while you're disoriented from an accident that almost takes your family, be sure the first thing you do is say no to Don's Towing.