Lisa and her team renovated our unfinished, concrete-slab of a basement into a great hang-out…read morespot. It was on budget, on time, and they were always responsive to our concerns. We appreciated that Lisa had the creativity to make suggestions we hadn't thought of - even ones that would save us money! For instance, that we should use mirrored closet doors instead of doing a closet space and then separately installing mirrors, which would have cost us more. She patiently went through the different materials, which are all basement-specific to prevent mold, gave us a copy of the plan, and was very responsive by phone and text. Every person from her team who we met was friendly and did good work, paying attention to detail, making sure they cleaned up after themselves. If we wanted more information, it was really easy to call or text Lisa or our project manager, Joel. On the final inspection, Joel caught some things that we hadn't even caught, and he made sure it was fixed the next week. That spoke volumes to us, because they weren't going to be paid until they finished, and here he was pointing out things that he wanted to make sure they fixed, which delayed their getting paid!
As to the first reviewer's review -- when I first contacted Lisa, I was also suspicious by the number of questions. But she's just trying to get a full idea of what you want so she can get you a close-enough quote on the phone, and you can both determine whether it's worth your time (and hers) for her to drive out to your house. But don't let that quote necessarily scare you - ours ended up being lower once she came and was able to see and measure out the space in person, because I am bad at estimating square footage and forgot some details (like that the ceiling was already done previously). And yeah, there will probably be a wait, but there was a wait with all of her competitors too. Lisa actually slotted us in earlier when she had another client delay their project, which we appreciated!
And don't be afraid to shop around -- Lisa is fair, she'll tell you about her competitors, and she was totally open about giving us their names and we did actually follow up with them and got quotes too. In the end, what made us go with Lisa and her team were that we could tell that they were knowledgeable, their basement-specific materials fit our aesthetics much better, but mostly importantly they had SO MANY references -- we contacted a lot of them and they were ALL pleased and had nothing but good reports, whereas her competitors' references did give us reason to hesitate (word of advice: definitely ask about payment structures at each contractor, because it makes a difference to how well they finish the project for you). I'm happy to have supported a woman-run business, and we are really pleased with how our basement turned out.