This place appeared to be great at first but was such a let down.
I visited here one evening for a Gel Nail appointment, everything went fine. In about two hours after leaving the Spa, multiple air bubbles and dents appeared on my nails. The salon was already closed by then (Photo attached)
I came in the following morning after 10AM, to show one of the managers how my nails turned out. I was told that I needed to call ahead to make another appointment in order to be seen. However after waiting for some time I was able to see an available nail tech.
I asked the new nail tech if they had any idea why the nails would come out this way, they were mushy and bubbly to the touch. Before the new nail tech could respond to my question, the original nail tech from last evening came over and told me that it was my fault because "you probably didn't put your hands far in enough to the UV light"....No apology, no sorry that this happened, no yes it is quite strange, nothing at all, just blame on me as the customer.
So after what he said, I told him that I disagree because I have been doing Gel manicures for over 20 years and have never had such a huge issue, and I always "put my hands in as required".
The nail tech had to remove gel polish from 8 out of 10 fingers. This prompted me to ask about the specific color and brand of gel polish that was used, and whether that could be the issue, and if it was, I'd rather change the color/brand instead of having the same issue happen again. I was told that if they changed the color I would have to pay full price over again to do so.
I was appalled and told them that I did not come back to get a "freebie" service, but I wanted the service that I paid so much for. I paid $90 in total for a gel manicure + regular pedicure. Their customer service was just horrible.
Before even writing this review, I sent a private message to management and explained the above and how I left that morning feeling unsatisfied. That email was sent over three months ago, it has been radio silence. I haven't received any notes of acknowledgment or accountability on the Spa's end.
I am left unsure as to why me, specifically was treated this way, when I have been a customer since the store opened.
Their customer service is the worst. On to finding another spot! read more