To Whom It May Concern, I am writing to formally report an issue that occurred on January 23, 2026, at the Kohl's location in Rock Hill, South Carolina. I arrived between five and ten minutes before closing to make a simple return--well within the posted business hours. Despite this, the doors were already locked, and the staff inside clearly saw me at the entrance but chose to walk past as if they didn't see me. What made the situation even more concerning was that three employees were still inside preparing to leave, and a cash register was open because they were still actively cashing out another customer. As a family who shops at Kohl's frequently and spends a significant amount of money across your stores, it was disappointing to be treated this way. We are highly paying customers, and being dismissed at the door--especially while the store was still assisting others--was unacceptable. I had driven 35 minutes to reach this location before closing, and I should have been allowed to complete a simple return. When a customer arrives within the final minutes of business hours and requests assistance, staff should honor that request rather than locking the doors early or ignoring the customer. I hope this matter is addressed promptly, and that employees are reminded of the importance of honoring posted hours and treating all customers with respect up until the actual closing time. Thank you for your attention to this issue. Sincerely, Rachel read more

Once again, so many one star reviews written by phantom people who have written only one review. When I lived in Northern Va, there was a Kohls very close to my house so I shopped there regularly. When I moved to Fort Mill, I was aware of this location but only stopped in recently due to some marking I saw for their Black Friday sales. I was impressed. They have branded clothing like Tommy Hilfiger, Adidas, Under Armour and Nike. If you're a golfer, you'll be pleased to see their selection of golf clothing at a discount. They also have a brand called Sonoma that offers very good prices and good quality on crew neck sweaters, 1/2 zip jackets and vests. The quality and prices are so good. The other element I like about this place is there are CR Attendants, available. Yes, they are happy to talk to you and help you find a product or answer questions. Thank you Crystal, you represent your store well! Register for their loyalty program before you go and shop. There are multiple discounts and coupons that can be used in store or on-line. They have an efficient Return Desk as well as an Amazon Return option. Their 'deep discount' sales racks are a challenge. Not very organized, many products missing prices and all Jamed into a small rack. I bought a package that had multiple gift wrap boxes, it was $10 bucks. I was very disappointed to see the same product at Walmart for half that price. The line for check-out may be long, but they are very efficient, quick and friendly. The most pleasant surprise when I check out was being selected as the 'random' registered shopper to get their purchase FREE! What!? Yes, they do it once and day, I only wished I had picked out more stuff! read more

I love Kohl's. My love started when I lived in Rochester, MN. Once again, I dragged my friend along to check this store out while we were in Rock Hill, SC. I tend to buy clothing, housewares, shoes, and sunglasses at Kohl's. The brand offers decent, quality items at decent prices. They often have sales and discounts if you are a rewards member. I came here to browse. I didn't have anything that I truly needed to buy. I was happy with a number of retro 80's goodies, such as Pacman arcade games and Snoopy caps for your head. i lost my friend in this store for a bit. She texted me after half an hour. There are restrooms and customer service in the back. The women's washroom was clean. The store is organized as you would typically expect in any Kohl's. I had a good experience browsing for a change! (127) read more

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I certainly would not recommend this Kohl's for amazon returns. There's only one person working at the Customer Service and as the line gets longer and longer due to a customer taking her precious time while on the phone with someone. Instead of the associate Reannah requesting back up or asking the customer to step to the side she looks at the line and says, "oh they will be fine". This is poor customer service and it wasn't until the customer was finally finish with her phone call and return that the sales associate requested back up. Approximately 15 minutes later. The fact that I'm able to write a whole review while waiting in this line, shows how long I've been waiting. To think I was actually about to buy items in here and it was something I needed for the holiday. But that's certainly not happening. What looked to be a one stop shop and convenient was not the case today. Never again! read more

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My last visits to this store were very disappointing, very unorganized, unable to find prices.

Angela the manager is a great asset to this company very nice store! This store was very clean and she was extremely helpful.

Since Monday was a special shopping day after Thanksgiving (cyber monday), I called Kohl's and asked when they would be open. I was told that they would be opening at 6 a.m. on Monday. I arrived there at 6:30 A.M. Monday I was not the only person who arrived there early only to be turned away at the door and told they would not be open until 10 A.M. (later than any other store in the area) There were many people inside the store who just pointed at their watch and laughed and saying to return at 10. I called today for an explanation. There was no explanation just that she was sorry to lose customers read more

Shop clearance...with the 30 percent off...and stack another coupon! They practically give stuff away if you know how to shop there.

So disappointed in the attitude of management there on several occasions. I moved to Rock Hill from Columbia and expected the same customer service here I received in Columbia. Have given three strikes and they are out. read more

I had a horrific experience at the Kohl's Rock Hill Store. I went there to pick out a Valentine's Day outfit. I ended up finding a pair of pants and top that I liked and then decided I would buy new shoes to go with it. I had to hunt, but finally found my size. I also stopped by the fine jewelry counter and purchased a blue topaz cross necklace that I found to be very very pretty. I had picked up 2 cheaper pairs of costume earrings and tossed them into the cart. I didn't check out all the items at the jewelry counter, just the cross necklace, because I wasn't finished looking around and shopping. When I did check out, the cashier was very friendly and even asked me if I wanted my hangers. I looked around in the cart for the pair of cross earrings and couldn't find them. I thought that they perhaps were tangled up in the clothing. After I checked out, I was accosted in the parking lot by a man. He didn't identify himself, he just told me that I needed to come back into the store. Then he said he was with loss prevention and I needed to come to his office. He proceeded to ask me if I had concealed anything that I didn't pay for. I told him no, and then thought about the earrings. I checked my purse, and sure enough, there they were. I offered to pay for them and he told me no that I had made a decision to steal them. I offered to pay for them over and over. I had just bought over $215.00 worth of merchandise, including a piece of fine jewelry. I told him I most certainly did not intend of anything of that nature. I am a former early childhood school teacher and now work for the state department of mental health. I in no way shape or form have ever intended to steal anything. He threatened me with having me arrested and told me that it would be thousands of dollars to get out of jail. He then asked if I had stolen from Kohls before!!!!! I said absolutely not. I don't steal. This was just an unfortunate mishap and an innocent mistake. He proceeded to tell me that he had watched me from the time that I walked into the store. I am an attractive female and found his statement to be very creepy. He said he saw me conceal the earrings in my purse, which I did not. I had at one point reached down into the cart to get my cell phone to answer a text, but that was it. Anyways, I was mortified, humiliated and felt targeted. He handed me a piece of paper that said I have to pay restitution for shoplifting. I have never stolen anything in my life. I am a very loyal customer of Kohls, have your store card and spend several thousands of dollars a year at the Rock Hill location. I particularly like your home store, the women's clothing department and your fine jewelry counter. The only restitution that is needed is to reel in this loss prevention gestapo so that he doesn't continue berating, humiliating and accosting other shoppers. I have been humiliated, embarrassed and feel victimized by this incident. All because a pair of $5 costume earrings fell into my purse which I had placed in the cart. I would like for some type of restitution of this unfortunate situation. One question I have, is why didn't he ask me about the pair of earrings he watched me pick up before I left the store? I feel this is entrapment. I gladly would have searched further for them. Also, this loss prevention man told me that I would be "trespassed" from Kohls and that I could never return to any Kohls or even enter the parking lot. I was in shock. I couldn't believe any of this was happening to me. I have cried for hours because of this and can't believe it happened at one of my favorite places to shop. I would like some sort of apology for this unfortunate situation. I would like my name removed from whatever list he placed it on and an apology for not giving a loyal Kohls customer the benefit of the doubt. Instead, he blatantly accused me of stealing and jumped me in the parking lot scaring me to death. read more