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    Koehler Dog Spa

    4.0 (3 reviews)
    Open • 10:00 am - 6:00 pm

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    2 months ago

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    Loving Touch Mobile Dog Boutique

    Loving Touch Mobile Dog Boutique

    (19 reviews)

    Ruthie and Matt came to our home today to groom our Goldendoodle, Seamus. They are very nice…read morepeople and explained what they would need to do. Seamus had many mats because I had been unable to groom him regularly at home due to some health issues I had for a few months. He needed to be shaved but Ruthie did a great job with his ears, muzzle and tail so he looked cute! I will be calling Loving Touch again in a while to give Seamus a regular Goldendoodle cut. Try them, you will be happy.

    I called this business dozens of times over the past 3 weeks, left numerous voice messages and text…read moremessages. All of my messages have been polite and friendly (despite a complete lack of response). My only request was to let me know if they were accepting new clients or not. While this business owner could not spare 30 seconds to send me a short response instead of ignoring all of my calls and messages for the past 3 weeks, they found the time to respond to my Google review with an unprofessional and condescending message within 1 hour of me posting it! The fact Ruthie responded to my review within the hour I posted it, but she couldn't send me a simple text message (or return any of my calls) for THREE WEEKS blows my mind. As a small business owner/operator of numerous service based businesses (including ones in the pet industry post COVID), I fully understand how busy it gets as a solo operator. However, there are things you can do to provide a better experience for your potential clients instead of ignoring dozens of their calls and messages for nearly a month (and then immediately leaving a sassy reply to their review). I see that Ruthie has a habit of posting rude replies to her clients who leave a critical review saying she doesn't care what they have to say. If she is not worried about her reviews online or the lack of customer service she is providing to her potential future customers, then perhaps she should stay off of social media and update her voice message to say she is not accepting new clients - problem solved.

    Koehler Dog Spa - groomer - Updated September 2026

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