My Dentist referred me after trying to find where I was having this crazy pain that was killing me. They said yes and came over 2 hours later. My dentist thought they were going to work on it immediately. Since I asked him if he wanted me to come back for him to finish this tooth problem My dentist said they will take good care of you.
I waited 2 hours in the area ( I live on the opposite side of town. I went to that area only to see my dentist for the last 15 years) Kochevar Endodontics after they talked with my Dr. The staff seemed very young i.e Millennials. They did not have any compassion for the excruciating pain I was in.
The technician or assistant took me in, she did my x-rays - normal ones, nothing seem to be showing in them.
The Dr. Kochevar came in no more than 10 minutes, evaluated me. Tested the pain on my molars with cold.
He said you have 2 options: extract your Tooth or root canal. In my life In the different parts of the world any Dr. I've seen ( I always go to the best) has never said to me, to remove a tooth, since that creates complications along the way. That is why I pay and with insurance.
I am shocked that with the emergency I had they did not immediately work on me and take me out of my pain they said come back on monday. 5 days later.
Wao from Wednesday to Monday with a tooth infection on the root. Wait 5 more days and deal with a throbbing, sharp tooth pain. That is inhumane.
Told them I was disappointed. I would like to know beforehand to choose another Endodontist that could alleviate my pain right then. Instead of wasting prime time. I express my frustration with the Dr.s Assistant and the front desk. When I mentioned that I would like to know before coming, they said it was a consultation, they never told me Dr that referred me that they were not going to take care of it and I will probably needed to wait 5 more days with a terrible pain that was not letting me sleep and was causing tears and desperation. They were cold and inhumane.
I went to my car, google endodontist near my home, immediately they one with more reviews and closest to my home. They got me in the first appointment in the morning, walked me through why painkillers should I take and what was the last time to no affect the appointment and be able to work on it immediately and be pain free the weekend with my family
The Dr. I took care of tooth proble is one of the top endodontist in salt lake with the best technology to see where the problem was, I was impressed by the technology and the care of his team towards me and my pain. They worked on it immediately, all hist team are compassionate and caring to help someone in pain.
Kochevar team If I have to pay out of pocket $500 and the insurance will pay another $700. Show your clients you care and help them find the best solution the fastest as possible. As my main Dr. did, calling you personally, to send you a prime client; get a patient in need due the emergency.
If you were able to help, that is understandable, offer some solutions instead putting me at risk of getting an abscess that could create more problems in the long run. That was very unprofessional, show you care in an emergency situation, this was not a cavity it was a root canal infection- irreversible pulpitis the pain was very intense. read more