I will NEVER recommend this company to anyone. They have horrible customer service skills, lack professionalism, have poor follow up, and provide incomplete services but still expect to be paid the full amount due. Even though they've dropped the ball several times, I was very patient with them and willing to give them another chance to make things right, however once the woman in the office treated me as if I didn't matter and talked to me in a condescending manner - I was done. Koby Pest Control needs to understand they are not the only pest control company in the area and we live in a very small community, therefore bad news travels fast and a poor reputation will send your business down the drain.
In late Aug. 2018, I called Koby to ask them to spray my house every 3 months. However, I was still visited a little over a month later (October 2018) by Bret, who still sprayed my house even though I just had my house sprayed a month or so earlier. At this time, he did an incomplete job by not spraying all structures, nor did he spray the inside of the structures or wipe off the spiderwebs. I called Koby to tell them that they just sprayed month or so earlier, yet they still demanded that I pay the full amount due (which I did). I also asked them to come only when I was home and only once I've talked to them and authorized them to come spray my house. They agreed and said they would note my file.
I didn't get another call to schedule an appointment until 4 months later, Feb. 2019. In Feb., the day Bret (the new exterminator since Oct.) wanted to come out to spray would not work with my schedule. Bret then stated he would give me a call back in a few days to reschedule and I never received a call back. Now here in mid-April, 2 months later, and after telling Koby that I did not want anyone showing up at my house unless I speak to them and authorize to come over, I get a knock on my door and standing in front of me was Bret. I was not pleased with this since his visit was unexpected and not authorized, however I thought since he and I was home, let's do this. I proceeded to walk Bret around showing him where I wanted the spider webs cleaned (this should be a standard practice on every visit and not something I should have to point out for them to do). Bret then stated to me that he will have to come back to do the job since he did not have the tool needed to clean the spider webs. I said that was fine and we rescheduled for the following Tues.
On the following Tues. it was raining, so I called the office to reschedule my appointment. A woman answered the phone with a very irritated and annoyed tone in her voice (very unprofessional and terrible customer service), she acted and sounded as if I was annoying her by calling. I asked if I could reschedule my appointment since it was raining. The woman abruptly and rudely said for me to hold on, and when she got back on the line she said that Bret would call me back to reschedule. Well, I'm thinking, the problem with that was in my experience Bret doesn't call back to reschedule, so I had little faith that this would happen. So I then asked if I could reschedule with her over the phone. Again, with an annoyed tone to her voice, she said for me to hold on again, which I did. Then once she got back on the line, still with a negative tone in her voice, she again said, "Bret will need to call you to reschedule because we don't know when we are going to be back in your neighborhood again." This is when I had enough of her condescending tone towards me and their overall lack of professionalism, so I told her forget it, that she was rude and Bret doesn't do his right anyway and not to call, I didn't want their service. She hung up on me.
Never use Koby Pest control. If there was a 0 star I would give this score to them. The only positive feedback that can be given would be to Greg, the individual exterminator who truly does a great job, has excellent customer service and follow up skills and takes pride in the work he does. It's unfortunate that Koby took Greg off my neighborhood and that the other Koby employees don't follow Greg's lead. read more