Our experience with Foundation Recovery Systems has been very frustrating. Although the scheduled…read morework has now technically been completed, the lack of communication from anyone in leadership, follow through, and transparency has left us questioning both the quality of the work and the company's professionalism.
The project was originally scheduled for two days. The first day was supposed to include installation of internal foundation piers and exterior warranty work to repressurize our existing piers and lift the affected section of the house. The second day was scheduled for Polyfill installation and foundation crack sealing.
On Monday morning, we were told the foreman was sick and the work would be postponed until Wednesday. We understood that things happen and were willing to be flexible.
On Wednesday, the crew arrived around 10 AM but had to wait for an adapter needed to operate their equipment. Work did not begin until approximately noon. We were then told the Polyfill work would also be completed that day, effectively condensing a two-day project into one. The exterior warranty work was not completed because the crew had brought the wrong equipment for our older piers.
The next morning, we discovered that the foundation cracks had not been sealed and that holes had been left in the foundation from equipment anchoring. We contacted our project representative but did not receive a timely response. After calling the corporate office, we were told an urgent ticket would be submitted.
Our representative eventually requested pictures, acknowledged that the condition was unacceptable, and said his superintendent would come out the following week. We explained that we had taken the entire week off work for this project, but no one from leadership contacted us to discuss our concerns or explain how they would be resolved. We called corporate again and were told someone from production would contact us, but that call never came.
After we mentioned posting about our experience on X, we eventually received a call and the remaining work was addressed. However, when the worker arrived, he told us that filling cracks was no longer something the company offered, which was news to us. We removed the post after the outstanding work was completed.
The exterior warranty work raised additional concerns. When a crew later returned, we were not home because we had returned to work. We were told we would receive a follow up call explaining what had been completed, but no one called. A week later, we contacted the employee ourselves and were told he had forgotten to call. He explained that the piers had been repressurized, but the crew had been unable to lift the affected section of the house.
This left us with important unanswered questions like why could the section not be lifted? What does that mean for our foundation? Was the work performed as intended? We have not received clear explanations that would give us confidence in the answers.
The work is now technically complete, but the experience seriously damaged our confidence in Foundation Recovery Systems. Problems can happen with any company, but the repeated communication failures, unfinished work, and need to chase people for updates made this experience especially disappointing. We expected professional workmanship, accountability, and honest communication. Instead, we were left with questions and little confidence that the company would provide straightforward answers.
And Wendy G., business owner, I don't need your generic response like on the other poor reviews. I'm done trying to get in touch with leadership and you all dropped the ball so you can look up our contact info and reach out to us if these concerns truly matter to you.
