This place is over priced and nothing special. The ice cream is just Hershey's soft serve which is…read morealways overpriced so I don't blame that so much on this restaurant as I do Hershey's over valuing their product however what I do blame on this restaurant is their inability to package their product properly. My son and I went in and ordered 4 small ice creams in cups. Unfortunately I didn't know until she had already served it up that they don't have lids for the small containers. There is no sign and the employee didn't bother to tell me even though two people were ordering four ice creams. You would think that she would have realized that a couple of them were going to be traveling and mentioned. Or you would think that the owner would spring for the $.12 it would cost to give me a lid but I guess that's cutting into the $2.50 per scoop price tag when you buy a small. Honestly I would have been ok with the price if the product would have been packaged with some forethought for their customers. The employee did at least offer up a cup holder but the ice cream didn't fit into it so the first corner I hit I had a scoop of chocolate in my front seat. The employee should have offered up a larger container and a lid because apparently they can afford lids for the other sizes. when I asked if they had run out of lids they said no we offer lids for this size. All and all I am not impressed. I looked like they serve some sort of sandwiches or something and since this place is ten minutes from my house I would love to say I will edit my review once I try the food but I am so irritated by the lid thing that I wont be going back. As a message too all business owners out there, you have 1 shot to impress or completely turn off potential customers. Don't lose money over something as simple as a Lid I will say the employee was polite, although she didn't really speak. They had a bunch of options for toppings but I have no idea if they were included because there was no attempt to offer me anything other than exactly what I ordered. Another message to business owners, up sells make up for a large portion of income for many businesses so when your employees fail to do so you lose money. I don't expect a hard sell but a "Have you been here before?" and "Well since this is your first time here are your options" or "Would you like any toppings on that, they are $.50 each" and accept a simple no without pushing would be nice. At least then I know how the business operates and what my options are without having to give the employee the third degree. Anyway, save your money and buy your ice cream elsewhere.

Such a neat house! Great iced vanilla latte!!…read moreLoved the bakery selections. Can sit inside or out.

Mobjack Bay Coffee Roasters is a cute, historic cafe in Yorktown. It has a cozy, vintage vibe, and…read morethe staff was kind enough to bring our drink to us. You order on the ground floor, then choose to sit upstairs in one of the little rooms or outside at the picnic tables. We tried the banana custard latte, which had good coffee flavor, but unfortunately no banana custard taste. No parking lot, so you'll have to park nearby and walk a short distance.

This place is great. They have Short Lane ice cream and a variety of pasties and sweets. They offer…read morecoffee with a wide selection of flavors. We got ice cream, a milkshake, banana pudding and cheese cake and everything was great and the prices are reasonable. Great service.

Very friendly staff and the variety is great and it's tasty treats. A go to at the pointread more

Came in at 7am for hot breakfast, was not disappointed. The food was excellent and the staff were…read morevery friendly. Definitely a spot locals know best, but I felt like I belonged there just as well. This was a while back now so I can't remember all the details, but I was pretty happy with the experience so I wanted to leave a good review for the place. Will certainly go back if I find myself in Gloucester again!

Fellow employee liked it here at Eggheads..so I tried it. Basic cheeseburger n fries with a coke…read more Service was average and the food was good. It seemed to take a bit long to get our food..which is fine. I'd rather have the food done right vs not cooked right. As long as the food is cooked right, not cold and tastes good. Thank you to the chef and the server.

I actually created a yelp account just to write a review of my treatment earlier today at the…read moreStarbucks located at Hayes. I have been a loyal Starbucks since 2005, and enjoy a Venti Iced Shaken Espresso (formerly Starbucks DoubleShot on Ice) near daily since the drink came on the menu in about 2006, and I've never had trouble ordering, only occasionally having to politely ask the barista to put forgotten cream or classic syrup in the beverage. Since the Hayes location has opened, visiting this location has been nothing but trouble. The shots always taste a little more bitter and burnt from this location. And it's very rare that I am given classic syrup in my drink, despite gentle and subtle reminders at the drive thru. "Ice shaken espresso with cream. Keep the two percent and the classic" is the exact phrase I use, to be clear. I've always chocked the errors up to it just being a new location with a younger staff, and it's reasonable to expect that it's simply a learning curve, and improvement will come with time, so I wasn't deterred, despite consistently having to park my car to go inside or running through the drive thru again to ask for missing classic syrup. Despite this being a regular occurance on my weekends, I have never treated anyone behind the counter rudely, or with disrespect. I have never spoken to a manager, nor have I created an online account to complain. Until today. Events are as followed: Today, around 9:30 or so, My husband and I did our usual Saturday Starbucks run and I ordered my usual drink, the Venti Iced Shaken Espresso, with a splash of cream, 2% and classic. Upon receipt of my beverage, I parked the car and took a sip. Despite having the drink made to my preference, the espresso itself was unbearably bitter and burned tasting. I let my husband try it to make sure I wasn't being picky or petty, so he took a small sip and scrunched his face in disgust, as if he just swallowed a war crime. I decided to go inside and have it remedied. I walked into the store and stood at the takeaway bar and I felt like a ghost, as nobody acknowledged me. In my head I shrugged and decided to stand in front of the register instead, hoping for better results. A petite woman with wiry strawberry blond hair who appeared to be in her mid 60s finally acknowledged me and asked what the problem was. I told her about how the shots tasted burned, and that I couldnt drink it that way, and then asked if they could re-make it. Instead of apologizing and fixing it immediately without question, she responded coldly and curtly, "Well, you're the only one who has complained about. Nobody else has." And then when I re-iterated that it was undrinkable, she replied in a condescending tone, "Well, the drink has 5 shots of espresso, it's going to be bitter." When I didn't turn tail and leave, she finally spoke in a hushed tone to one of the other baristas about re-making my drink. Then she said that she was going to make it on another machine but "didn't think that was going to make much of a difference." I received my new drink, which tasted bland, creamy and watered down, and still undrinkable, but on the opposite end of the spectrum undrinkable. Like coffee flavored creamer. I drove the 13 miles to the other end of the county, Gloucester Courthouse to get a new drink. This new location fixed it and made me a new one despite that drink not being made at that store. And it tasted exactly as it should have. Moreover, the barista at the Gloucester Courthouse location basically shook her head and smiled and told me that this is a common thing for people to go to the Courthouse location and have their drinks from Hayes remade. I am writing this to tell you why I will not be back to the Hayes location, and hopefully regional or district management can provide additional training to this store. Specifically, I suspect the espresso machines are not cleaned out as often as they should be, and the woman whom I've interacted with has no business at Starbucks, as her brand of customer service is one I would expect from the Post Office or the DMV, or even from Nurse Ratchet, she was so rude. Thank you for your time and attention regarding this matter. I will be copying and pasting this to other outlets, as a courtesy, because this location is wholly not representative of the service I have gotten at other stores, and urgently needs attention. Yours truly, Sam

From the owner: Coffee is at our heart. From your favorite daily cup to seasonal offerings, there is always…read moresomething on the menu at Starbucks, ready to be crafted just for you. Starbucks has always been a special place to gather and connect. We're woven into the communities we serve. Our stores are gathering spaces for conversations, connection and joy, where our green apron baristas deliver expertly handcrafted beverages, make meaningful connections with their communities and deliver that much-needed pick-me-up to start your day, customized how you want. Our promise to our customers is to uplift the everyday, every time you visit us. So stay awhile and enjoy every sip.

Huge doughnuts served in a cheery, colorful restaurant with ample seating inside and a single table…read moreoutside. Friendly staff. Clean restaurant. Today there were at least a dozen offerings- glazed old fashioned, Boston cream, lemon filled, cookies and cream, maple bacon...and more. I had the maple bacon doughnut. It's a traditional doughnut, not a cake doughnut. Topping was delicious, but the doughnut part was thick, and could easily be cut open to make a sandwich. I need to try a filled doughnut to see if the ratio of dough to filling is better than dough to topping. Maple bacon might work better on a cake doughnut this size or cut it open and and make a sandwich out of it.

These donuts are huge and delicious! I ate one and was done, but I'm glad I got another for later…read more The inside is cute and the workers were very nice and patient (it was so hard to pick from the delicious looking donuts). They are pricey, but huge... so possible to share. I definitely want to return when I travel that way again!

Ordered a cheese pizza and chicken parm sub. The order took nearly an hour but the staff was very…read morefriendly. Liked the layout of the restaurant. The cheese pizza was just not that good and light on cheese. The sub however was good. Will give them another try.

Pre-ordered a 1/2 dozen doughnuts. They were ready and perfectly packed when I got there. Dough…read moreHaus is easy to get to with plenty of parking and the restaurant is well decorated and comfy. Service was great and the doughnuts were excellent. I also grabbed a couple bagel breakfast sandwiches from the grab and go. The sandwiches are generous with the eggs, cheese and bacon. I will definitely be back. Glad to have you in Gloucester.

I've had okay visits to this location but today was not one. Bacon snackers I expected to be…read morecrispy, were floppy and dripping with grease. Ambiance, consisted of two employees hanging outside the front door when I circled to the drive thru. One of the young men from the front was now on the speaker to take my order. I considered trying a drink and asked, what's in it? A heavy sigh came over the speaker, he said I don't know. He looked it up and mumbled the ingredients? I opted for a cup of water and the bacon. At the window, I paid and said, thank you. No response, just stared at me. I said, I hope you have a good day. Responded, you too. The customer service there is consistently indifferent. What ever happened to, "please? Thank you. Have a great day!" It makes a lasting impression and that's three visits in a row with very similar experiences from employees. I assume they need a job or they wouldn't be there, but they sure don't act like it.

I've seen employees half hanging out the back door smoking cigarettes, right next to where the…read moredrive thru speaker is. Absolutely disgusting. They've gotten my app order wrong multiple times. Have to ask for a straw with a cold drink that has a hole for a straw in the lid. Also have to ask every time for napkins, then they give you one or two, like it's coming out of their paychecks. Like Joe Pesci says in Lethal Weapon 3: "They **** you at the drive thru!"

Cindy is a true professional! After reviewing many bakers…read moreto provide our wedding cake (and cupcakes), we were able to arrange everything from Texas for our perfect day in Virginia. Cindy was totally on point with communication, and very clear with the order details: seasonally available flavors, pricing, delivery time. She was gracious with providing a tasting for us, by proxy of my family members in town. The final product was amazing. We'd intentionally ordered plenty of extra cupcakes, and not one was left (including the gluten-free dozen!). It's now 2 weeks later, and our guests are still talking about how delicious that cake was. Thanks for everything, Cindy!

Cindy is a treasure! She made our wedding cake, then our 1st anniversary cake, and I just ordered…read more the cake for my parent's 40th anniversary party. It was death by chocolate, it was so rich and dense and beautiful, too! It was a hit and the flavor was amazing! She's so talented, I have seen several of her cakes at friend's weddings and she has nailed all different types of designs!