The rating would have been higher because we have had no problems with them but their billing is convoluted. Pay your bill? You have to select one of 10 utility companies. Then it is best to go to "your account" where you are find your 4 month old password no longer gets you into your account. Seems Knox Energy forces you to change your password every 90 days. And you have to have caps, lowercase and special characters. I'm old, I don't want to change my password every 90 days for a gas bill. How about KnoxEnergy#$@%@ for a password? Does that meet their requirements? Then where IS my bill? Is it logically arranged like newest to oldest? Nope, my latest bill is somewhere in the middle. Huh???? That makes no sense. Time to go back to a paper bill that gives me my current bill and doesnt require a password change every 90 days with numbers and caps and lowercase and special characters. Like I said Knoxenergy@#^%$#! read more