Electric has been off for nearly 36 hours. Ok. I get it. There were storms, trees are down, it is incredibly hot BUT since you arent answering phones because your hands are full, could you at least update your 15 hour old tweets and facebook messages? And your outage map is confusing and it doesnt help anyway. All I want to know is, where are you in bringing back service? Are you having additional problems? I see number of customers without service going up. That confuses me. Do you expect it to be 2-3 days or 2-3 weeks? I have steaks in the freezer! Just do a simple update on twitter or facebook every 4 or 5 hours. Is that asking too much for a sentence or two? read more

We've battled with CE (Consolidated Electric) for over 20 years. Weekly outages they don't show. They recently replace poles & meter to improve service yet we're here in the dark & medical equipment not working. There's no escalated que for medical needs. Been talking with Dan Amoto, Engineering Manager, over a decade. Really tried to be gracious but enough is ENOUGH. read more

This review is for Consolidated Gas Cooperative and not for Consolidated Electric Company. My experience with Consolidated Gas has been extremely poor. I have been a customer for a couple of years and the most recent propane fill up will be the last. The first negative experience was seven months after we moved into our new house. I came home from work in July and found a Consolidated Gas ticket in outdoor, which was odd as I hadn't order any gas. Our gas was over 40% and in the middle of summer. It seemed we were on autofill I called in and customer service was extremely short and rude and I asked to speak with a manager. Supposedly we had approved this when the paperwork was originally signed. I told him to take us off autofill which he did. I asked why autofill would fill up the tank over 40% when during the winter I had to call in to order propane at less than 35%. Customer service during my winter call that they company likes to deliver below 40% but 35% or lower was better. So, if I was on autofill why did I have to call in to order the propane during winter when it is most needed at the point when customer service rep indicated it need to be filled? His explanation is that it was determined by the system. I didn't buy the explanation but let it go. During the winter I check the gauge on the propane tank weekly. On Thursday January 4th 2018, the gauge showed at 35%. The week before it was at 40% and the week before that the gauge was at 45%. We were using propane at 5% a week which was a common pattern for us. On Friday January 5th, I called in to Consolidated Gas to order propane since the gauge showed 35%. The Customer service lady was short on the phone and told me the gas would be delivered in 7 to 10 business days. The next day, Saturday January 6th there was a gas ticket in the door jam. The cost was $769, which I though was a lot but when I looked at the percentage of the ticket when the driver filled it up, the tank showed at 22%. I figured the driver had made a mistake and called customer service. I called customer service on Monday January 8th and explained my concern to the customer service representative. She explained that the gauges are just a guide and then began to talk down to me about how gas expands and contracts. I told her that the difference was almost 15% and it needs to be more precise since I'm using it to make decisions that effects my family's finances. She told me the gallons were filled and there was nothing else to do. She then told me that they could have someone check the gauge but it wouldn't be for a few weeks and if the gauge was found to be working properly, I would be charged $75 for a service call. The manager called me on Friday January 12th around noon. I explained the issue and told him the conversation I had with the customer service representative. He agreed that the gauge is just a guide but I told him that their equipment needed to be a lot more accurate since my decision which affects my family's finances is based on it. The strange thing is that we never had issues with the gauge's accuracy on the tank on any of the previous fill-ups, including the previous winter's ticket. Due to my poor experiences with strange occurrences that don't make sense with their explanation, they won't take responsibility for their actions or equipment, and terrible customer service I no longer will be purchasing any additional propane from Consolidated Gas Cooperative which is a shame as my family and I haven't had any issues with their sister company Consolidated Electric Cooperative. read more