A pipe burst in our home while we were traveling. Our son met them there and they got to work…read morepulling out ruined floors and drywall. The company is preferred vendor of our insurance so no out of pocket and coordinating was seamless.

Our son left a faucet running in the bathroom and it flooded the bathroom and caused water damage…read morein two neighboring rooms as well as a room downstairs. PuroClean (Dan and his associate) were FANTASTIC! They were compassionate, prompt, gave great explanations and saved everything they could. We have great confidence in their work and couldn't have been more pleased!

A very professional trenching service that I can highly recommend to any one of my friends or…read morefamily. They tunneled under my home to completely replace the cast iron sewer pipe, and I couldn't be happier with their service. JJ's started when promised, and had the new sewer running in 4 days as he had estimated. his crew cleaned up, repaired all the sprinkler pipe they had to remove, and even exposed all my sprinkler heads that were covered with dirt from tunneling before they left.

We had a flood from the second floor bathroom-- a stressful time for us. Full Service Property…read moreRestoration was sent our way as a preferred contractor through Accuserve who manages the water or fire mitigation portion of claims for the insurance companies. They document everything every step of the way: Thermal camera, moisture meters and even a 3-d camera to document the entire home. This is a top tier contractor. Eric and his crew are very careful and do outstanding work. They took gret care of our possessions, furniture and appliances, thoroughly masked the floors and walls wherever needed, and kept the job neat and tidy at all times. They set up HEPPA filters with exhaust tubes out the windows. Our house never got dusted up like with regular contractors. They even covered all of the furniture out in the garage. Downstairs they carefully removed wood flooring and trim, drywall and insulation, and our kitchen appliances and cabinets. Upstairs they removed the tile, tub and shower pan.They also removed the floor tile and vanity. Next, they scrubbed the wall cavities with special cleaners. They then ran dehumidifiers and filters for days. I feel very fortunate that FSPR is the company helping us through this really difficult process! They will also be the company we use to restore our home back to its complete state. I would not even think about using anyone else.

Water Mold Fire Restoration saved our house from likely thousands of dollars of damage because they…read moreacted quickly and were able to come assist with the damage the day after winter storm Uri in February 2021. I had contacted multiple water remediation companies the morning after our pipes burst and the kitchen flooded and WMF Restoration was the only company who was not only available, but could help immediately, which was crucial to mitigating water damage (mold can begin setting in within days of a flood, so timing was everything). I was getting calls from other water remediation companies weeks after the storm letting me know that I was still on their waiting list for service because we were only one of thousands of households who needed help in Texas following the winter storm of the century. I don't even want to think about how much we would have lost had WMF Restoration had not been available when they were. Michael Herrera was our primary contact and he was the picture of professionalism. In addition to his kindness, compassion, and patience when dealing with my frazzled nerves and endless questions, he was always prompt, very knowledgeable, and thorough in his work. He and his crew worked around the clock in those days and weeks following the storm and were attending to much bigger disasters than ours in terms of damage, yet they never made us feel as though our problems were any less important. I sincerely hope I never need their services again, but if I do have a situation that needs their help and expertise, I will always call WMF Restoration first.

Let's be honest - if you're calling these guys you're dealing with some sort of nightmare. I called…read morethem after we had a toilet overflow off of our kitchen and the initial company I called was so unresponsive and slow on the remediation work a ton of mold built up in the meantime. I called this group and they were able to get an estimate done within 24 hours and get started super quickly even though it was around the holidays. They gave daily updates and got everything done ahead of schedule. They were always responsive and stand behind their work in the event your mold test afterwards doesn't pass. Highly recommend in the event you need specialists.

We had a water leak from the AC unit in the attic and had water coming in grout the ceiling Our…read moreinsurance company referred us to them and they call immediately. They dried out the room and replaced all of he damage and painted. Good communication and value. Highly recommend

If I could give them 0 stars, I would. Here is an excerpt of the letter that I sent our adjuster…read more Just stay away. Just a recap of our concerns in regards to the workmanship of The Steam Team with the water remediation: 1). While removing the flooring in the 1/2 bath, the toilet began to leak, which their employee tried to fix. It is not fixed and we are down a toilet for our family of 4, and have been without our only downstairs toilet since. 2). They minimally covered up our furniture when performing the water remediation. My countertops, peloton and other surfaces were covered in concrete/ drywall dust, in addition, we have a cloth couch that has white dust marks all over it and will either need to be replaced or professionally cleaned 3). Jon had to remove at least 3 screws that were left behind from the floor removal. I believe these were for the thresholds where the flooring type changed. In addition, we have a sharp metal nail-like object sticking up in the middle of our kitchen floor/ concrete slab. We have it blocked off so no one will be hurt from it. With that said, my husband did cut his foot one night, we just don't know where it occurred. 4). On Monday evening, when the water mediation team was packing up their belongings, my husband witnessed and heard a conversation between one of their workers and what we assumed to be a manager that was concerning. The worker had his speaker on and the manager's tone with them was condescending, very patrizoning and the manager came off as a bully. This is concerning as it seems that The Steam Team has a toxic workplace issue. On Friday, March 28th at 12:16pm, I received a very rushed phone call from Jeff Lester from the Steam Team confirming tour intentions to go with USAA's contractor and they were the company appointed to do so. This call lasted 4 minutes, it was very rushed and left me feeling unsure about our decision to use USAA's recommended contractors as he couldn't answer any questions and he just kept saying that someone will be contacting me on Monday. He followed this up with an email which didn't provide any clear next steps, for me as a homeowner. On Thursday, April 3, afterhours, I submitted a request for the work to begin on April 7th via the portal and put a comment that no one has reached out to me. I received a phone call on Friday April 4th at 8:26am from Dan Branscom. The conversation was concerning. This is what I know and what I am concerned with: 1). He stated that they have submitted an estimate for the work to USAA, without a site visit or conversation with me or my husband. He could not provide me the estimate for the work till Tuesday April 7 when I asked for a copy. I asked him if he or USAA has received back the cost reimbursement from the facility in Florida for our existing flooring and he didn't answer my question yes or no. 2). I asked why they would put in an estimate for the work to be done before walking through the house or speaking with a homeowner, as the plumbers needed to cut through more drywall to do the re-route. When I asked if that was in the estimate, he couldn't answer me. I also mentioned the issue regarding the toilet and that they will not be installing any plumbing fixtures as only my plumber will be doing this work, and that those funds need to be paid to me, which would affect the "estimate" provided to USAA. I proceeded to bring up other concerns that will affect their estimate and could not be obtained from pictures. 3) When asked about choices in flooring and paint, he stated they "will try" to match what I want. I asked if there was a catalog or a specific store/ warehouse that I could go to obtain samples from, he indicated that there was not one. (THIS IS A HUGE CONCERN). I was not provided clear direction on where to get samples, where to pick out material or generally the whole process. He didn't seem to have any details and honestly, came off as he didn't know what he was doing. 4). When asked about the delivery of the POD, if this was something they would coordinate or is it USAA's responsibility. He said, "yeah, insurance companies like to do that, but there are pros and cons to that, we will take good care of your belongings". I mentioned to him that our house is packed to the gills, there is no way our belongings can be shifted from one room to another. He did not indicate if they were indeed going to order a POD or when it will be here. 5). I was told they were down 2 project managers, which leads me to believe they do not have the capacity to take on my small job.

Highly recommend!!! Water rehab & restoration was amazing…read morethroughout the mitigation process. From the initial intake with colt , demolition with Greg & Javier , Lisa in the office addressing my concerns and tanner helping me out during the management of this unfortunate water situation I was in. They were with me every step of the way and made me feel VALUED as a customer . Can't thank them enough for everything they've done for me. As a company all together they have gone above and beyond!

TERRIBLE! STAY AWAY! DO NOT TRUST!…read more They are NOT honest!!!! The owner, Dustin is money hungry only and will scam you insurance company and NOT tell you about all the "other" fees or damage they will do to your home. They will also cheat you out of quality materials and try to use cheaper ones to add more profit to themselves. more so, threats of putting a lean on you home were made for non payment.... when it was THEIR FAULT! the staff is irresponsible and ignorant!

While the workers were friendly this company will scam you and does not represent their…read moreservices/estimates properly. They originally quoted us 1000$ (and some change) half due upfront and remaining half due when the "job was complete" as they put it. The came out tore a hole in my ceiling and informed me we had a leak in roof. That was fine and I was aware that the roof work would be extra. The whole time I was asking and verifying "so we pay the rest of the 1000$ after we fix the roof (extra) and you put the ceiling drywall back" they all said yes. LIES! They put a fan in the hole in my ceiling and the next day I had a separate roofer coming out to fix the leak. Subsequently same day Servpro sent people out to tarp a 3ft area of my roof and tacked on a 700$+ to my remaining 500$ balance and informed me that the job is considered complete and they don't repair the ceiling at all. This was completely ridiculous! They did not even tell us the tarp was an extra 700$, nor would we have ever even said yes or agreed to that since we had a roofer coming out the same day they sent the tarp out and that is basically worthless. The tarp was up for maybe 2-3 hours before the roofer came and it was not even raining that day. Second, the 1000$ quote included 3 day use of the fan and we only had it for one day. third, they left a huge hole in my ceiling claiming they don't put everything back the way they left like they stated they would. Fourth, they do not give you an actual agreement with all charges to sign before doing the work , essentially tacking on random irrelevant tarps for 700$ that were only up for 2 hours when there was no rain. They don't tell you about the extra charge beforehand, and then when you question them they place blame on either the worker themselves, or try to say they believe they told you even though it's no where noted in the one and only estimate you received for 1000$. So basically we paid 1700$+ for them to rip a hole in the ceiling and put a basic fan in it for less than 24hours (even though I was charged for 3days of fan use) and put up an undisclosed 700$ tarp for 2 hours. Now we are our out 1700$ and still have a hole in our kitchen ceiling.(note we fixed the roof separately). The only excuse I was given was "sorry that's not what we meant, by "finish the job" or "maybe someone else told us it was good to place the tarp". Like bye Felicia, who wrote your check, it was me not someone else, so the only person authorized to say yes to anything is me the person paying for it! Honestly im tempted not to pay 700$ seeing there was no agreement pertaining to the tarp, no one discussed any extra charges, nor sense that anyone would agree to have one placed considering a roofer was coming to fix the leak SAME DAY! Again the workers themselves were friendly but they do work on commission and it shows. I would not refer anyone here and highly advise going elsewhere unless you want to pay 1700$ for overpriced use of a fan, a giant garbage bag for 2 hours and giant hole in your ceiling that you have to find and pay someone else to fix. Just bust open your own drywall yourself and save your 1700$

I am especially disappointed in the level of professionalism and customer service I have received…read morefrom ServPro of Mesquite. I am a looking to resolve a billing and payment dispute after making over $40K in payments. I have made numerous phone calls, e-mails, and the verbal promises I did receive have gone unfulfilled over a 3 month period of time. Given this incredibly bad experience with ServPro of Mesquite I would not recommend using their services. My billing issues are still outstanding at the time I am writing this review.

As I indicated in my first review, the company consists of two parts, the mitigation part and the…read morerestoration part. The communication between the two needs improvement because the handoff from one to the other is not seamless for the consumer. Once I was in contact with the Restoration manager, Kelly, the process and communication were excellent. Kelly was conscientious and caring. He went above and beyond in every way. He really cares about the customer and the service that the company provides. The workmanship and value was high quality. There was a real effort to do the job right, not just to do the job and collect the money. My overall 4 stars is because of the clunkiness of the handoff from mitigation to restoration. But other than that, I have no complaints and I think highly of Kelly and the owner Brian. I would do business with them again.

Quick and helpful-got there in a hurry and did a great job of cleaning away debris and drying out…read morehouse.