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    Kneipp

    5.0 (2 reviews)
    ModerateSkin Care

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    9 years ago

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    European Wax Center

    European Wax Center

    4.1
    (197 reviews)
    0.1 mi
    $$

    Kiya was amazing during my check-in for my reservation! As an out-of-town guest, she made sure I…read morewas up to date on all of the current policies and got me checked in quickly, even while assisting numerous other guests. I was really impressed by how efficient and welcoming she was. I've visited other European Wax Center locations that haven't been nearly as organized, even with more associates working. Kiya made the experience seamless, and I'll definitely be back!

    made a same-day appointment that morning for a 1:15 p.m. visit. When I arrived, I was informed that…read moreI had to complete a medical form before I could be seen. I chose not to complete the form and was told that without it, I could not check in. I understood and decided to leave. As I was walking out, I was told that if I canceled my appointment, I would be charged a $35 cancellation fee. I never authorized a credit card to be kept on file, so I was shocked to later discover that my husband's credit card had somehow been charged. My concerns are: 1. How did the office obtain my husband's credit card information and charge it without my authorization? 2. If completing this medical form is now a mandatory requirement, why wasn't I informed of that when I made the appointment over the phone? I spoke with the same employee who later attempted to check me in. Had I been told about this new policy beforehand, I would have canceled the appointment before making the trip and avoided both the inconvenience and the $35 fee. I've been a loyal client for around two years, and this experience was incredibly disappointing. The lack of communication, combined with charging a credit card that I never authorized to be on file, is unacceptable. This is not how long-time clients should be treated.

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    Kneipp - skincare - Updated August 2026

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