Excellent staff. No waiting with my appointment. They didn't mess up my insurance like my last…read moreplace did everyone I went in. They listen and took care of my needs!

Unfortunately, my experience with this office was extremely frustrating and disappointing…read more Communication was poor from the beginning, and getting clear answers about treatment and insurance coverage felt impossible. I constantly received conflicting information, delays, and excuses instead of transparency and professionalism. The office also seemed more focused on upselling additional procedures and charges rather than helping resolve the actual dental issues. Simple insurance questions that should have been straightforward turned into a stressful back-and-forth process. I felt unheard, dismissed, and like my time did not matter. For a place dealing with patients already in pain or stressed about dental work, the lack of organization and follow-through made the experience even worse. I would not recommend this office based on my experience."

Incredibly courteous, friendly, and professional staff at this dental office. They listen to your…read moreneeds and are very considerate and kind. One of the best dental offices around.

I have had severe dental anxiety for 15+ years due to one bad experience. And this place magically…read morereverses all of it! I have never stepped into ANY type of facility and feel so safe with the staff where I was able to relax while they did a procedure on me. Whether it is dental cleaning, or a surgical procedure, I don't even get jittery sitting in the chair! They accommodate to my requests. Whether it be Music, TV, blankets, numbing, Laughing Gas, or even talking me through everything they are doing, they are willing to do it all without thinking twice ! I will forever be grateful for this establishment. A dentist office where I feel safe, taken care of, and listened to.

Best orthodontics in baytown! They gave me my confidence to smile again. The ladies are super…read morefriendly, DR.G is very caring, and overall great environment. Thank You!!!!

Dr. G is very knowledgeable and experienced. Top notch orthodontic doctor. Very friendly staff!…read moreHighly recommend!

My sons first time at the dentist was the best experience for him. He had Kristy my has the Dental…read moreHygienist and she was the sweetest.

They balance bill customers that are out of network, and they are apparently only contracted with…read moreDelta Dental Insurance. I did not know any of this prior to my appointment, so what was supposed to be a fully covered appointment turned into a $300 bill. Thanks Shine!

i was a patient getting a couple of extractions. when i went to the patient bathroom it was…read moreoccupied so they let me use their bathroom for the employees. when i went in, an assistant came out and i walked into a smoke-filled restroom. i don't think vape smoke lingers like that so im led to believe this was weed pen smoke. it even smelled weird. anyway im glad it wasn't my assistant but be cautious. after observing them longer i realize the assistants and manager are high on the job ! DO NOT COME HERE

I wanted to take the time to let everyone know what a great job these dental professionals did for…read moreme. I had 4 loose teeth bottom lower front and they made a new permanent bridge for me and installed it today. I am really impressed with Brina my dental tech and the work she did. She took really good care of me...and she knows what she is doing. I highly recommend this place if you are in need of tooth issues. thanks!

Our experience at this office was very disappointing. The staff used high-pressure tactics and…read morerecommended unnecessary services -- recommendations that were later contradicted by two other dentists. We were also told over the phone that they accepted our insurance, but upon arrival, we were informed that they did not. They attempted to pressure my child into getting braces immediately, despite my husband explaining that we needed to discuss the decision as parents first. In addition, they refused to provide a standard cleaning that is fully covered under our insurance and instead insisted on a different, more expensive procedure. This visit was a complete waste of time, and we even had to take our child out of school because of their misinformation. I would not recommend this practice based on our experience.

Dentist ruined my mouth by trying to give me implants without building up the bone in my gums…read more Turned into a hot mess, lawsuit pending

I scheduled an appointment for my daughter and me well in advance, providing all necessary…read moreinformation, including our dental coverage. However, upon arrival, Jessenia at the front desk informed us that we would be checked in as self-pay because "the website indicates that our coverage is inactive." This office had access to our insurance details beforehand but failed to verify them. To clarify, I called my insurance provider, as I had already done prior to scheduling, and once again confirmed that we both had active coverage. I even put the agent on speaker so they could speak directly with Jessenia. Instead of handling the situation professionally, she responded with an attitude, rolling her neck and eyes. Because they failed to verify our insurance ahead of time, our appointment was delayed by 25 minutes, causing unnecessary inconvenience for me and my daughter, who had to return to work and school. While dealing with this issue, a dental assistant came from the back, looked at me and said, "I'm ready for you all." I questioned my daughter's and my name, and she replied, "Yes, the three kids." I looked at her confused and a bit irritated because again, this office lacked to verify information. I did not have 3 children with me. It was just me and my daughter. I even mentioned our names. I then pointed to the actual family she was supposed to be calling. Once we were finally seen, I was informed that neither my daughter nor I could receive our scheduled cleanings because there was no hygienist available today. Despite booking an exam and cleaning, whoever scheduled our appointment scheduled us on a day when cleanings weren't even possible. Instead, we were only booked for an exam, meaning we would have to return for a second visit. After my exam, I was offered the option to get a filling done the same day. Jessenia told me the cost would be $27. When I asked if my insurance covered it, she assured me that all expenses were fully covered. However, after the procedure, she suddenly informed me that I had to pay $27 because my insurance "only covers 80%." I told her that was incorrect but, against my better judgment, paid the amount and planned to follow up with my insurance for reimbursement. Then, she informed me that I also had to pay an additional $10 for my daughter because "every patient is required to pay $10 per visit due to inflation." That policy is completely outrageous. After leaving, I called my insurance provider and confirmed what I already knew--my coverage should have fully paid for the procedure. I returned to the office because I forgot to request work and school excuse documents. While there, I addressed my concerns with another receptionist. Instead of allowing the conversation to continue professionally, Jessenia butted in with an attitude, interrupting repeatedly and making unnecessary comments. The situation escalated, and we ended up yelling at each other in the lobby in front of other patients. I was originally scheduled to return on Friday for our cleanings, but I canceled the appointments and will not be coming back. Jessenia lacks accountability, is incompetent, unprofessional, and disrespectful. This office is disorganized, does not respect patients' time, and has rude staff. I would not recommend this location to anyone as long as Jessenia is the manager. I called corporate and left a message around 1 PM, but as of now, I have yet to receive a call back.

I'm very new to the area from Dallas, TX but went to get X-rays of tooth due to sudden pain and was…read morereferred to their oral surgeon after they took X-ray. The dentist just looked at X-ray. He didn't even look in my mouth. I was told that Dr. Frank couldn't pull tooth as it was too complicated. Due to fact I've had heart surgery I needed surgeon's consent for sedation. I did get antibiotics for infection. Since I don't know the area at all their office manager, Jess, got frustrated with me because the offices where their surgeon works out of are in places I have no clue of how to find. Plus the sedation and bone graft (for last molar on bottom right) was going to be $1100.00! She told me all this at the front desk in the open with many patients in waiting area. Very unprofessional! I'm 74 and have no plans to get an implant. Jess said she'd call me when they got surgeons consent for sedation. While waiting for consent I got copies of my X-rays and sent them to my dentist in Dallas. He said it was simple extraction so when I got surgeon's consent that was sent to me (and Lovett) I drove 250 miles to Dallas and had it pulled by him for $120. No sedation or bone graft needed. Jess was so arrogant and dismissive. I'm now back from Dallas with tooth extracted, no pain. Oh, my heart surgeons office called me to let me know they faxed consent to Lovett Dental the day before I left for Dallas. Jess has yet to call me to let me know she got consent and it's been 10 days since that occurred! Don't go here. They are overbooked, overworked and very unpleasant.