From reading all of the other 1- star reviews and the responses from the owner Keith, you can see a common trend on how he reacts and what his business ethics are. I can't talk about everyone else's experience other than my own. First off, I understand that my car and its condition was not the easiest to work with (probably an understatement). I have had work done here previously and everything for the most part was great. I think the common theme of the shop being money hungry and misdiagnosing issues is also accurate in my situation. The timing was done on my car as well as the camshafts. The work was done but had to go back for a myriad of other issues that "randomly happened" after it was put back together. Missing carbon fiber insert, AC not working properly, car shutting off randomly, etc. the first diagnosis was that I needed to replace THE ENTIRE MOTOR. (laughable) and then once that was rejected, they went down the rabbit hole of throwing parts at it and seeing what stuck instead of doing a proper diagnosis. We all know that Keith will then push the blame and come up with something showing that it was actually the customer's fault and your car is the problem and not the shop blah blah blah. I will say though that John and Kurt (previous tech) are great people. Unfortunately, Keith happens to be a blemish and a callus in the VW/ Audi community. There are far more knowledgeable mechanics in the area and in NH. If you need an oil change or your tires rotated, I am sure they will do great. If you need anything that requires any type of thought process, go elsewhere. P.S. The car was properly diagnosed and the issues were fixed correctly by another shop and now running how it should. Now it will be Keith's turn to come up with something incorrect that sways things his direction. What a hack. read more

Brought my 2012 audi S4 to this shop with test pipes to get installed, I was quoted $1060 which seemed high but had no issues with it, test pipes were installed and 2 weeks later im getting a bank 2 too lean code, I sent a datalog to my tuner and he says something on bank 2 is off and I bring the car back to keith to get it checked and 02 spacers removed and he said everything was fine, 1 week later I get it checked by another shop and they find a exhaust leak on the test pipe causing the bank 2 issue, for $1060 there shouldnt be any exhaust leaks especially after being over checked, they also left a wrench in my engine bay which almost destroyed my belts and car, super unprofessional stay away read more

KMH Motors - Wrench left near belts - Auto Repair Near Me - Methuen, Massachusetts

I haven't written a review in 2+ years, but I'm back so I could give Keith a review. first off. my father was a mechanic, so i grew up around cars and consider myself an amateur/wannabe mechanic. i pretty much have all the tools i need and i've done a lot of repairs that the average person brings their car to a shop for. window regulators, front suspension, water pump, alternator, spark plugs, transmission fluid flushes, full brake job, coolant flushes... i recently picked up a used audi and the CEL came on. my roommate is even more so of a tinkerer and suggested i bring it to keith for diagnosis. for the first time in my life, i saw a mechanic who actually diagnosed a car. read the codes, told me that it would be a few things, turned the car on and listened to the car. within a minute, the issue was isolated and i was given 3 options to fix it. most mechanics just guess and fix the most common issue, keith actually diagnosed the car. you know when people say they can't trust mechanics, or get that feeling that they are just fixing things to make money. you don't get that here, and it's not because of his demeanor, it's just the truth. i don't believe in bringing you car into the shop for basic work such as oil changes, spark plug changes, cabin and engine filter changes etc. but there are some things that an expert can do for you. lets just put it this way. if you're deciding between and audi or bmw, keith alone is enough for a reason for you to lean towards audi (and i really really loved my old 325xit, more so than my a3 p8). read more

Brought my car here for minor shaking in the engine while idling. I go to pick up my car assuming all is resolved and it doesn't even start. I made the mistake of paying first before checking it out. Come to find out, the shop ended up bending my valves. Mistakes happen, fine. I go back to pick up my car again about a week later and now the car has the same problem it had when I brought it in (paid again). I leave my car there and come back about another week later. Car seems fine now. No more shaking however, when I start driving, I find out the car bogs when trying to accelerate. I pop the hood and can clearly see that they did not seal the head properly. I bring the car back and again have to pay for another repair that was their fault. I shouldn't have had to pay at all but I'm a pretty easy going guy. I just wanted to have a functioning car again. All in all, I was out about $5500 and till this day, my car leaks oil from the head and bogs when accerletlating so I have to drive really slow. I paid to have shaking in the engine repaired and left with entirely new issues. I gave up after the last repair and just decided not to go back or else I'd end up spending more money. I learned not to be so trusting after this experience and hopefully none make the same mistake I did. PS, I never write reviews but this is the first time I've ever been played by a shop. The other reviews here are good... Just be careful when servicing your car here. Fair warning. read more

I found KMH through some of the Audi forums. Can't say how happy I am that I've found this place! Called Keith mid-week to see when he might be able to fit my car in for some routine maintenance -- brought my car in on Monday morning, had it back by Tuesday morning. Keith was awesome with communication. Had him do a front pad/rotor replacement, and when he found that the parts that were ordered weren't an exact match for what was on the car, he did a great job of explaining the differences and why I might/might not care (wave-style rotors vs. 'standard' circular). Had a chance to ask him about some upcoming maintenance, and he was very willing to chat about what I'd be expecting for budgeting purposes. Overall, he's a very friendly, knowledgeable guy who runs a super clean, efficient shop. Will definitely be taking my car back to these guys, and wholeheartedly recommend KMH to others. read more

They're great, honest people. Fixed my car in a very reasonable time period. I went in to have my catalytic converters replaced on my B8 S4, and I am very happy with the service that they provided. read more

Keith's still #1 in my books for all sorts of car work. I would happily give this business more stars if I could. Sadly, my temperamental black Jetta VR6 is going to be put out to pasture soon (she's 16 years old!) but she's going out in style thanks to him maintaining her in great shape. This place is my regular for my newer 2 non-VW, non-german cars too (a Lexus and a Suzuki). He does all the scheduled maintenance on these and keeps them purring (and growling when needed!) at a fraction of what it would be if I had to take to the dealership. read more

KMH Motors - Auto Repair Near Me - Methuen, Massachusetts

360,000 on my VW TDI Thanks to Keith and his expert team at KMH. He's fixed issues that the VW dealership could not. In addition, he uses the best parts for your repair and is not limited to expensive dealer parts. read more

Misdiagnosis, charging hefty money, dishonest and blames customer. BEWARE! Have taken my Vw cc many times for repair and trusted Keith with the car. I felt he has good understanding of VW until I had an issue. I took my car to dealership and other mechanics and everyone told me that there is no point in putting money in repair as the timing chain came off and the car won't start. Finally, I called Keith and he told me its a usual issue and wont cost more than $1500 to repair. I did explain him what dealership said and he told me he is sure they are not correct. I dropped the car at his shop. When I came to pick up the car I ended up paying $3500 and my car still won't drive. I told him that the issue is still there and then he said the same thing that the dealership said. He also said he didn't diagnose before as he was expecting it to be a different issue. I also didn't get any refund (he incorrectly diagnosed the issue) which is usually what the other repair shop do. Complete Incident: He was the last person I called regarding the issue. First thing I did was to go-to dealership and they said there are metal parts in the pan and engine needs to be replaced and the cost would be $6k. I opted not to do it and towed my car back to home. Next I towed my car to the mechanic near my home called CP&T auto. The mechanic there said the same thing dealership said after spending a couple of hours diagnosing the issue. He also offered to get a used engine for $3k. I opted not to do the repair as I didn't want to spend that much money. Finally, as I knew Keith's shop I called him and I told him what dealership diagnosed and the other mechanic said but he diagnosed the issue on phone and said this is very usual issue with your car and I see it a lot. The dealership is taking more money for inaccurate diagnosis. I can fix it for $1500. I though wow why I didn't call him at first place. I can pay this amount and let's get it done. Got my car towed to his shop. Explained him again and asked him to inspect the oil pan for parts as I was curious why everyone else was pointing to a different issue. He said yes and I will call you once done. He called me after a couple of days and said your car is good. I went to pick up and I asked him are you sure it's done. He said you can drive it to California without a problem. I paid $2719.06 exact. I drove to my home 4 miles and I got warning lights. I really believed him. Called him from home and took my car the very next day. This day I drove as he said it won't be a problem. He told me he will do some more fix and asked $659.31 more for it. read more

Just wanted to give a forum shout out to Keith at KMH. with no garage from my three car garage, I hate letting other people touch my car Stealership wanted $2000+ to fix my waste-gate being loose on a 2009 A4, typical problem on these cars. But they don't offer just a waste-gate as you know. Bought a new waste-gate from forge and to Keith I went after reading good reviews on him. He replaced my waste-gate actuator and adjusted it this week without any issues. Car runs much better now. Will be back for more work without a doubt. Keith is the man! Very nice, knowledgeable, no bs guy with fair labor prices. read more

Wound up selling the car, just not being in the area of KMH often enough for them to help. We didn't have much local VW/Audi expertise here in RI, and many mistakes were made by others who didn't know better. The work KMH did was very good, and I just wish there was a shop like this near my home. read more

After my go-to VW shop in Lawrence closed, I was relieved to find that KMH was not too far from me and had fantastic reviews. I recently traded my '01 GTI for a 2010 and was experiencing some louder than usual road noise. Worried about a wheel bearing, I brought it in to KMH. Keith was thorough and upfront. He went into detail about everything, was informative, and very reasonably priced. Glad to have found a reliable VW shop in KMH motors! read more

Never again. Took my jetta their because he is a volkswagen specialist, he had my car for a month, and I ended up towing it out of there in worse conditions then it went in. Took it to workshop in lake view to see my friend dana, he got it running same day. Lesson learned! Only reason for the star its because I had too.. read more