This used to be a great place to go for dental care when the former owner Sven Erickson, DDS was…read morethere. Unfortunately now it's a whole different story. The new owner, is efficient but not very people friendly. The previous office staff was knowledgeable in billing, insurance and taking care of the patient's financial responsibility. Now, they are not only charging more for almost every service, but the billing and insurance is a complete mess. We needed to change our dental insurance company and called to make sure Modern would take what we were considering. They said absolutely 'yes', so we signed up. After routine cleanings, and xrays for me, we received a bill for nearly $600. as our payable. When I asked about it they said they were not actually 'in network' for the insurance company. I explained we made our choice base on making sure with them it was a company they worked with before we signed up ... to no avail. It fell on deaf ears - when it comes to the new owner Andrea the priority is the money, not doing the right thing by her patients. Save your self time and grief and go elsewhere. We have found another 5 star dentist in the area that whose staff are excellent, friendly, took our insurance information first so we are not being charged unfairly. The new Modern is in business only to make money, and not what the old Modern was all about - namely taking care of their patients in all aspects. If you look at the reviews you will notice that most of the good ones are from the past, and the newer reviews are like mine - they are overcharging both the insurance companies and their patients. Maybe it's just a sign of the times - money is the major priority and taking care of people is a distant thought. But please be aware there are alternatives out there who still do the right thing by their patients - this outfit is not one of them!

Dr Andrea & her staff are so friendly and nice. Dr. Andrea is so fast and efficient in her work…read more The office staff are very wonderful as well.

Thanks to you good Yelpers, I was able to find Dr. Miller's office late last year. Many dental…read moreprocedures later, I'm caught up on my dental work and no longer anxious about going to the dentist's. Dr. Miller and his staff are so friendly and fun. I knew coming in that I had a LOT of work to be done, and was so relieved that Dr. Miller wasn't tsk-tsking me about not going in sooner. He just told me about the extent of the damage, and discussed the work that needed to be done without any shaming or judgment. Another great thing about his office is that he's very willing to work with your schedule (he was about to schedule me for an appointment during his lunch time!). One thing that needs some updating is his billing system though because it's very confusing to understand. I'll make a payment at the office, but then I'd get a bill to my house. When I brought the bill into the office to pay, the receptionist said that I should wait "until the end" to settle the account. What does that even mean? If I didn't need to pay, why was I billed? Oh, well. It's a small matter given how awesome everything else is.

First off, Dr. Miller is a stellar Dentist. That said, as a long time patient I contacted his…read moreoffice with an emergency and was told they were booked until the end of that day, some 6.5 hours later. I offered to come sit in the waiting room hoping they could find 5 minutes between appointments to take a look. But sadly the staff would not help me short of making an appointment for the end of that day. I went right to Aspen Dental in Benton Harbor, they did not know me but had me in a chair within 20 minutes of walking in the door. Aspen took immediate action and probably saved my life. I still ended up being hospitalized for 4 days and according to the doctors, my dental emergency that would have killed me was likely a result of recent work I had done at Dr. Millers office.

Used to live out that way Dr Mike is probably one of the…read morebest dentists period without a doubt And the heck of a person Wonderful office

With six kids, our old method was to take 2 kids to the dentist at a time…read more 2 hours later, we'd be home, and have to do this again 3 more times. Then repeat every 6 months. Then we had the issue of not knowing how to contain our costs on routine care, which was running north of $200/person! Now our family is part of the RAD plan at Red Arrow. We pay a reasonable amount for the year--flat--with a discount on additional items. All 8 of us were seen in a little over the time that 2 of us were seen at our former dentist. And best of all, we feel valued and cared for both as patients with teeth to steward and as people. I'm glad we've found our model moving forward, and I think anyone else dissatisfied with how they are doing dental should consider the Red Arrow team.

At 30 I just had my first cavity. I gotta say, after this experience I might just stop brushing all…read moretogether! I didn't even feel the shot. I have been coming here since I was little and Dr Neal always took care of me. Dr Thomas has been fantastic since he joined the team and later took over the office. I now live 10 hours away, but I always stop in for a cleaning and checkup when I am in town. Thank you BFD!

Dr, Ryan Thomas is a lovely and kind person!!! On a holiday weekend he took time to cement in a…read moretemporary that fell out even though he was not the dentist who initially installed the dental work. He was thorough and kind as well as an excellent dentist. I would highly recommend him.

The entire staff was so a welcoming and nice. Everyone made me feel comfortable and at ease. Going…read moreto the dentist can be stressful and overwhelming but Dr. Grider was very upbeat and honest with me about the health of my mouth and gave me some great advice when talking about the next steps in my dental health plan. She made me feel like we were just two people talking about teeth. Very happy with my care and happy to know that my family will be in such caring hands! Kristin M.

Excellent care and advice on my teeth from the dentist. Office staff were very helpful and…read moreprofessional. Quality of service was excellent

Best dentist I've ever had. I love the light-filled office. I've never waited long enough to even…read moresit down in the waiting room. Loretta, my hygienist, is so friendly and gets the job done without pain. Everything is pleasant and easy.

I've only come here for routine cleanings and exams, but it's always been a good experience. I have…read morea couple crooked teeth (didn't wear my retainer, sorry Mom!) and a porcelain crown that's a little brighter than my actual tooth color. Dr. Hake is one of the few dentists that didn't try to talk me into anything cosmetic - he's been strictly focused on overall oral health. Everyone at the office is really low key and pleasant.

Dr.Hake in my opinion is the worst dentist I have ever been to. I have an tooth that is infected…read moreand decaying so no antibiotics were prescribed tried to get me to pay for a root canal when I specially asked for it to be pulled. The oral surgeon isn't going to pull an infected tooth! So now I have to see if they are going to prescribe the antibiotics. Dr. Hake's overall demeanor was rude and I won't be going back anytime soon !

I have had over 25 years of great service from the dentists and hygienists here. The last visit was…read morereally over the top in terms of service and integrity and I just had to give them a shout out. Thank you, Berrien Dental.

Sharing a terrible experience with inconsistent dental care from providers as well as…read moreunprofessional office personnel. A teenager was seen by Dr Balsis which recommended postponing a deciduous tooth extraction 6 months to a year. Upon follow visit at six months, a different provider, Dr Bauman, refused extraction and referred to a specialist ultimately costing an absorbent amount compared to initial extraction. They should have taken care of this in the first place and not wasted time and money down the road. Either Dr. Balsis needs to do his job correctly the first time or Dr. Bauman should thoroughly review prior care and consult with the previous doctor and medial records. Dr Bauman has never attended to this patient ever to begin with and they just plan to pawn the patient off on a specialist now. In addition, the hygenist had to even approach the accompanying adult in the lobby to inquire which dentist the patient sees regularly rather than reviewing previous medical record. After scheduling follow up consult with an outside provider, Berrien Dental declined medical record release to new facility. The curmudgeon office personnel stated that the records were withheld due to outstanding balance of adult sibling of the patient. The adult sibling has no bearing on the minors medical care. The curmudgeon personnel was holding records hostage until the non responsible party reconciled account. The minor or the accompanying adult had no financial obligation the adult sibling. Due to lack of communication and patient care in addition to unprofessional office personnel, this dental practice should never be referred to anyone. Their sole purpose is to line their pockets and ego.