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    Services - klt:works

    Clothing printing

    Sign screen printing

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    1 year ago

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    Bed Bath & Beyond - Front of store

    Bed Bath & Beyond

    (2 reviews)

    $$

    I rarely leave reviews, but my experience with this company was so frustrating and time-wasting…read morethat I feel obligated to warn others. We ordered three walk-in closet systems. One of the boxes arrived completely destroyed and contained random parts from three different systems. We contacted customer service immediately and made multiple calls over the span of two months -- often waiting on hold for hours -- and were repeatedly assured the issue would be resolved. After all that wasted time and effort, we were told that the only option was to disassemble everything and return the items for a refund -- as if they were doing us a favor. By that point, the units were partially assembled and the boxes were long gone, which any reasonable customer would expect not to need anymore. They refused to reimburse us for the packaging or offer any alternative solution. Given the amount of time we already spent trying to resolve this issue, the company should have issued a full refund without requiring further inconvenience. Instead, they asked us to spend even more time disassembling the product and arranging shipment, which shows a complete lack of respect for their customers' time and effort. Disorganized, unprofessional, and dishonest. Stay far away from this company.

    I just called in a phone order and was given to the store manger (Zag I think...his name started…read morewith a Z I believe) and he was great. He was very polite, professional and patient. I hate doing phone orders because they take a long time and can be confusing and frustrating but I hung up smiling. I think it was one of the best experiences I've had ordering over the phone, he didn't rush me and was friendly. If his professionalism carries into the store, I'm sure its a five star place to shop too.

    klt:works - screenprinting - Updated May 2026

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