We had called to reserve a Friday to Sunday stay for our dogs because of our wedding being on Saturday. We had been to Klo's previously and have always had the dogs boarded in separate adjacent kennels. We figured this time would be no different than any of the other stays. Our two dogs (both between 40 - 50 lbs) were dropped off on Friday. When someone went to pick up the dogs on Sunday, they returned with one of our dogs bloodied and bitten. He was told that the dogs had gotten into a fight that morning during feeding time. Our belief is that they were feeding the dogs at the same time out of the same bowl. They eat side by side at home, out of two different bowls. This shouldn't have been an issue if they were boarded separately as requested.
When we called to ask for details, he said that it was during feeding time and that WE were lucky that someone was right there to break it up. We asked why no effort was made to call us, where they said they had called once, but nobody answered, so they didn't leave a message. I checked missed calls and did a caller ID on the number and they had in fact called -- and had NOT left a message. They didn't feel that it was important to leave a message.
They offered no apology to what had happened, had not informed us that they would be boarding them together (different than every other time they had been there), nor seemed at all concerned about what had happened.
We had a friend who was a vet tech, come by that Sunday afternoon to do some cleanup on the cuts and bites and advised that we get them in first thing Monday morning. An after-hours emergency vet was out of the question financially having just paid for a wedding.
Monday morning we went to the vet for a $300+ vet bill to stitch up the pup. Our dogs would have been better off caring for themselves than staying at Klo's. Will never return nor ever recommend anyone board there. read more