Our Cavalier King Charles Spaniel GEMMA was groomed by Sharon today. She listened to my request and…read moredid exactly as I asked. Gemma had a fun visit and was groomed to perfection, thank you so much Sharon.

The Sharon's team is wonderful. They treat our elderly dog with care and love and make him look…read morefantastic every time they groom him. He's a groodle (golden retriever/standard poodle) who gets wildly furry and messy. Other groomers just kept shaving him down, but Sharon's takes the time and does the work necessary to do a careful cut without taking it too short. Best of all, he likes being there. We, and Otis, fully, totally, happily recommend Sharon's.

Tanya's Tails and Tangles is the only groomer I would trust with Bailee.. Alway perfect Bath and…read moreGroom surved with a frendly smile.. Highest recommendation..

Tanya is great groomer plus a great person . She cares and will do whatever she can to help you…read more Highly recommend

Had a puppy that was a little "skiddish" and not great around strangers. Jackie knew this going in…read moreand coordinated a time with us when she could just work on her. Jackie wasn't afraid of her at all and just did her job, basically letting our dog know she wasn't taking any of her stuff! Now after SEVERAL trips to see her and the training we've done, she's a different dog and Jackie said she's perfect to work on. I do believe some people just have a certain bond with animals and Jackie certainly is one of them. Always been a top notch experience and would much rather bring a beloved pet here where they will get personal love and attention rather than one of those "big box" stores. Her prices are competitive and she even offers discounts for referrals and the like. She also hand crafts little bows and such and coordinates them with the season which is cute (Halloween bows, Valentine's Day bows, etc). She asks you every time exactly what you want done and how you want it and she delivers exactly that. Can't say enough good things about Jackie and see us bringing our dog there for a long, long time!

We sent our two cats to be groomed. One cat is okay with going places and the other can be skittish…read moreso we took precautions about that. We had an appointment set for a certain time and two hours into it we called and asked about the progress. We were told that they hadn't been started. The other person said that they were almost done with the one. So who knows what the progress had been at that point. To get our skittish cat to be more relaxed we gave him anxiety medicine. By the time he was getting done his medicine had worn off. We were told he was 'very angry' and that they were waiting to do him to get used to his surroundings. If they had been started on time and not hours later, this wouldn't have been an issue. Even though we know our animals we were told that medicine can make them more aggressive (it relaxes him actually). So we waited to hear they were done. We had already made it clear that this wasn't his favorite thing to do and waiting until his medicine had worn off was not the thing to do. When asked what cut we wanted for the cats we were told that they could do anything and that the two cuts we asked for (lion and teddy bear cut) were doable. Both cats came back with a lion cut and a lion cut without the mane. We were told that we were told that cats can't have teddy bear cuts, which wasn't what happened. When we went to pick up our cats the owner's cat attacked her leg while she was holding our cat's carrier. Our cats acted off when we got home and we wondered if it had anything to do with their personal pets being around in the store after seeing the owner's cat go after her. We examined our cats when they went home and noticed the friendly one had bald spots on her. The skittish one had one front foot that had been trimmed and the other front one that hadn't. We went back to talk about it. For the mismatched feet we were told that he was difficult and that we should be happy that it had been that. We were offered to bring him back in so his feet could be even, but if we had been listened to in the first place it would have turned out fine. When asked about the friendly cat we were told that she was hard to do and that her bald spots seemed to be a skin condition (nope) or she had been in a fight (owned them since a kitten, so no fighting there). When confronted about issues we were given answers that may have worked if we weren't the owner. We weren't trying to gain a free grooming or any of the such, we were trying to figure out why our cats were acting off. My family felt that grooming session wasn't worth the price and when confronted with issues we weren't really given adequate responses. We try to support small businesses, but we can't turn a blind eye when we see something wrong. We feel as if we had been listened to (since we deal with these animals day to day) that the experience would have been better. We'd used this groomer before and were happy with the experience. But it seems to be under new management.The next time we get our cats groomed we will be going elsewhere.

The shop is so clean and cute! My pups and I love Madison, she is so great with them and takes her…read moretime. She makes us feel so welcome and comfortable. Grooming can be a stressful time for them but since going to Madison they are so excited to see her and be at the shop. I could not recommend enough!!!!!

From the owner: Shed and Tails Grooming provides a full service grooming experience, while giving your dog the love…read moreand care they deserve! The salon has been designed to provide each dog with a calming and safe atmosphere! Your dog is my top priority, I want them to look and feel there best!

Dog: 2 year old female toy poodle Needs: monthly grooming ,…read morehigh maintenance dog After being displeased by the rude and unwelcoming manner I received at our other groomers I was looking for a groomer I felt comfortable with taking my dog to where she would get not only a bath, but grooming to maintain her Palm Beach continental cut. This is a small, welcoming shop. Extremely reasonable prices! An expert groomer who also will groom your cat. She had a thoughtful selection of reasonably priced toys(we always find something), and helpful community events on her board. I can't recommend her enough! She had a toy for my girl for Christmas and her husband made her a custom Christmas ornament My dog loves to go to her appointments here!

We would give Pawsitive Purrfection a 10+ if we could. This is the FIRST groomer our little Lucy…read moreLOVES!!

Literally the worst grooming ever. Pictures don't lie Also, ridiculously subpar customer service…read more I called in to make an appointment in Grooming and I asked for the package "Bath and Full Haircut". The person made the appointment and then after I dropped him off said they do not have time to do the full haircut but could do a "Bath and Trim" for $72 which is not even listed on the website . When I asked what the package included, it matched the services in the "Bath and Brush" package but they were going to charge much more. I conceded and got the "Bath and Brush". Now I'll have to pay again to get the haircut, which of course means I have to pay for the bath again because it's base.. Worse than that, It looks just awful. Ashlynn T did a terrible job. What were they thinking I wish they would have just said they didn't have time to do the "Bath and Full Haircut " so I could have scheduled an appointment for when they could do it instead of having to do this twice I usually go to Mechanicsburg store and never had an issue there. I will never return to the Harrisburg store. Do not recommend...

Man, this PetSmart location is an absolute disaster. I walked in expecting decent service, but…read moreinstead, I found a ghost town with barely any employees in sight. The few workers they did have looked completely overwhelmed, running around like headless chickens while customers stood around waiting for help that never came. The shelves were half-stocked, the lines at the register moved at a snail's pace, and don't even get me started on the grooming department--appointments backed up, frustrated pet parents pacing around, and the poor groomers barely keeping up. If this place is so understaffed, maybe they should actually hire more people instead of leaving both employees and customers hanging. At this point, you'd get better service training a goldfish to ring you up. PetSmart, do better.

Customer service in this store is horrible!!! When I requested a manager, I met with Kyle who…read morerefused to even give me his name, and was no help at all. I went back a few days later and spoke with the store manager Jeff and is wasn't any better at all. Really would not recommend this store at all. I reached out to corporate and is was the same. Just looking to take your money and not provide any customer service at all.

I stopped here to get my dogs nails trimmed. I was a walk in and the staff was amazing. I knocked a…read morestart off since it was 18.00 for each dog just to get their nails cut! I felt that it was pricy, definitely could pay less at other places.