We had called to reserve a Friday to Sunday stay for our dogs because of our wedding being on…read moreSaturday. We had been to Klo's previously and have always had the dogs boarded in separate adjacent kennels. We figured this time would be no different than any of the other stays. Our two dogs (both between 40 - 50 lbs) were dropped off on Friday. When someone went to pick up the dogs on Sunday, they returned with one of our dogs bloodied and bitten. He was told that the dogs had gotten into a fight that morning during feeding time. Our belief is that they were feeding the dogs at the same time out of the same bowl. They eat side by side at home, out of two different bowls. This shouldn't have been an issue if they were boarded separately as requested. When we called to ask for details, he said that it was during feeding time and that WE were lucky that someone was right there to break it up. We asked why no effort was made to call us, where they said they had called once, but nobody answered, so they didn't leave a message. I checked missed calls and did a caller ID on the number and they had in fact called -- and had NOT left a message. They didn't feel that it was important to leave a message. They offered no apology to what had happened, had not informed us that they would be boarding them together (different than every other time they had been there), nor seemed at all concerned about what had happened. We had a friend who was a vet tech, come by that Sunday afternoon to do some cleanup on the cuts and bites and advised that we get them in first thing Monday morning. An after-hours emergency vet was out of the question financially having just paid for a wedding. Monday morning we went to the vet for a $300+ vet bill to stitch up the pup. Our dogs would have been better off caring for themselves than staying at Klo's. Will never return nor ever recommend anyone board there.

Janet does a great job on our small, long-haired and rambunctious dog. Shows him lots love! Very…read morereasonable prices, but do not accept credit cards. Nothing fancy, but a good value.

I love bringing my dog to be groomed here. You can tell the groomers care about your pets and do a…read moregreat job. It's very simple to make appointments and email reminders are given. I will never take my dog anywhere else. Oh and there's a great selection of toys treats and bones to get for being a good boy. The pet place rocks!

Just left both of my dog's at this place. I have never had an issue until yesterday. I made it…read moreperfectly clear 3 times in a row that I wanted to take my dog's back one at a time. And was still forced to take both of my dogs back at the same time. I had several different reasons for wanting to take my dogs back one at a time and what I wanted didn't matter. I wanted to be able to say goodbye to my dogs one at a time as I have always done because thats how I trained them. I also have a bad elbow and didn't want my dog pulling as hard as it could to get ahead of my younger dog. My oldest dog knows it's alpha and normally leads. And just like I expected my dog was pulling my bad elbow and I had to say goodbye to them both at the same time. Now my elbow is in pain and I am honestly upset that the person even tried forcing their way after I told them perfectly clear 3 times in a row no ill take them back one at a time. Without even asking me why the individual decided whats was best for her and what I had to say didn't matter. After the individual saw and heard me scold my dog for pulling she then decided to let me lead. While I was in the process of putting the beds down for my dogs what does the individual do? Closes the gate on me and latches it. I am claustrophobic and get overwhelmed easily in tight areas not to mention loud areas. So I gave my dog's a hasted goodbye which most likely made them feel like they did something wrong. I don't understand why my wishes couldn't be respected. When I pick up my dogs I am making sure they note my account that I will only take my dogs back one at a time for now on.

Disclaimer: I'm not a picky person. As long as my dog doesn't die at the hands of the kennel…read morecompany and she eats all her food/takes her meds, I don't really care how my dog is looked after. They only charge me $16.50 a night (meaning you aren't charged for the day you pick them up, unlike the kennel i mention right after this) for my dog to stay there which is the cheapest I've found in the area, MUCH better than Country Comfort in Shrewsbury that charges $25-30 a day. I follow the kennel lady to the kennel my dog goes in, say bye to my dog, give her my dog's supplies and I leave. Then I come pick her up and pay the low price. As long as it continues to be this simple and cheap I will continue to use this company.

This is the absolute best grooming place aroubd this entire area. We have used at least 5 others in…read morethis area they are the only ones that take your dog back on your appointment time and call in about an hour and 16 minutes to tell you they will be done in 15 minutes. No hot room with tons of other dogs in crates just a lot of live a grooming and back out. Maggie is our groomer and she is wonderful. We love this place and everyone is very friendly.

I will never have enough wonderful things to say about this local groomer. They have groomed all of…read moreour dogs for several years - and recently, they added one of my cats to their rotation! Our dog's groomer, Alexia, is the most loving being on the planet and I always look forward to what Eliza will look like when I pick her up. To top it off, they always take super fun pictures of your pets with some sort of seasonal background after they've been groomed. One of the things I also really love is that you can just stop in for nail trims and you don't have to make an appointment - with a super busy schedule, this is greatly appreciated. Everyone on the team there is just awesome - follow their Facebook page for all their info and to look at all the pictures they post too!

Anal Glands. That's…read morehow you distinguish a great groomer from a mediocre one. And these guys are pretty great. Fair pricing, friendly staff and they worked a miracle on my ragamuffin pup. I will come here again. -1 star for the 4 hour wait time

I have been going to pet authority for years. It definitely has changed. Like some other reviews on…read morehere my dogs had to go to see the vet for ear infections after grooming. My last visit was not a good experience and that was it for me. It seems like the price goes up every time I would go there. You would think with customer service they would at least tell you or mention hey our prices went up at time of making the appointment or at drop off but no one mentioned anything. My groomer always did a good job. I always tipped well also even tho the prices just kept going up. But the personalities are definitely not good. You don't get greeted when you walk in. You just get a comment like same thing this time. No hello how are you. And Cody the guy at the desk is extremely rude. Made a rude comment and then runs away. Heard from other people that go there how rude he is. Happens a lot. Makes you wonder how they treat your pet. Plenty of groomers out there to choose from. Sad I had to find another after all these years. But the constant rudeness is not acceptable.

Deb is great with our 2 small dogs, she's quick, responsive and the dogs love her. I'd recommend…read moreher to anyone without hesitation!

Deb is great with my 3 Chihuahuas. She trims their nails every 6 weeks or so. I reccomendread more

The shop is so clean and cute! My pups and I love Madison, she is so great with them and takes her…read moretime. She makes us feel so welcome and comfortable. Grooming can be a stressful time for them but since going to Madison they are so excited to see her and be at the shop. I could not recommend enough!!!!!

When you establish a relationship with a veterinarian you do so to maintain your animals health…read more When they take ill you have a reasonable expectation that your pet can be seen. NEVER the case here. (On the 7th of the Month) "Hi, this is so and so and my dog has been vomiting and having diarrhea for two days now and none of the traditional remedies have helped I'd like to be seen". -Reception "I can get you in on the 23rd at 10:00am" Really? What is the point of being an 'established' patient?? "You could try the Emergency Clinic" From reading their reviews they do this as a practice. Sad because Dr Bergman is a terrific Vet but business practices will prevent me from returning there.

Everyone at Leader Heights is so nice to deal with. They genuinely care about our dogs and us. We…read morehad to have one of our dogs put down recently and they were so incredibly compassionate. So happy we made the change to them!!!