Had to take our pup for hospital care. The place is super clean, the staff are all very friendly…read moreand love what they do. Thoroughly explained all processes, issues and costs. Our dog ending up staying for 24 hours, the staff was great at calling and keeping us updated. This is the second time we've used this facility and we would use them again for Emergency Vet Care

I really like Shores--my emergency option when my usual vet in Mechanicsburg is unavailable. In my…read moreexperience the staff has been caring and compassionate in a very high stress environment: pet emergency care. You don't find yourself at Shores unless things are "not good" for your furry family member. Today's visit was for my little guy who was having a non life-threatening issue--but one that couldn't wait several days for his usual vet. On arriving, the receptionist (Patti) nicely and honestly informed us of an expected multi-hour wait time, which gave us a chance to call our usual vet to see if they could fit him in. After waiting maybe an hour, we were seen by a nurse/tech (Coral) who got the process started in placed us in an exam room where we could free our guy from his cat carrier. After maybe 30 minutes, Coral whisked him away for an exam (in another room) with Dr Law. Dr Law informed us of various possibilities and range of treatment options. Coral and Dr Law were wonderful with our little guy and we were pleased by their care and compassion. Things to know: first, Shores is an EMERGENCY practice so you will pay more for that kind of 24/7 availability. Second, as an emergency practice they encounter plenty of situations with difficult circumstances. The facility is quite nice and has appropriate private rooms but heartbroken pet families aren't uncommon. I think the staff does a nice job of being supportive and compassionate in those circumstances. Unfortunately, I know firsthand from the awful task of asking Shores to assist in arranging cremation for a prior furry family member who died very unexpectedly at home. The folks were great though I could barely speak due to my grief.

Went to Petco today to buy food for our cat. Found it, and went to the checkout. I stood 10…read moreminutes while employees either walked past me or stood in a small group near the fish. I saw several of them looking my way, but no one came so I could pay for my purchase. After 10 minutes, I left the food on the counter and went to PetSmart! From now on, PetSmart will get my business. No one seemed to care that I stood there. It was like I was invisible. Please don't insult me by responding to this with one of your rote replies telling me how this is not your standard and how you will share it with your Team. I've seen the other reviews and obviously sharing complaints with your Team doesn't work! I hope corporate checks these reviews and does something about it, but I doubt it!

My dog has very bad anxiety! The groomer was able to get her clean AND nails clipped and sanded!…read moreShe came back happy and smelling so fresh!

Such an EXCELLENT groomer. Very responsive to set up an appointment, gives multiple days and times…read moreavailable. Our little Cocoa Coffee Kisses is always shy, but when she's running around with the other pups there, she is so happy. It's a very well maintained business and they have great pricing. Thank you, Unleashed Grooming, for always taking care of our baby girl.

Very professional and passionate. Very nice staff and great prices. I recommend the pet authority…read moreto everyone. Thank you for your wonderful service. R glass.

It's hard to know where to start with this place. Being someone that has lived here for almost 5…read moreyears I began taking my pug there after word of mouth.It's clear to see now that they are doing their best under new management to fluff their ratings. Under the previous owner it used to be the best Bang for your buck. Now, pet authority is known for getting what you pay for. My pug used to love going in there. She never had a problem she was always happy and she never seemed afraid. However, over the last a good part of almost a year my pug has been extremely scared to go in there to the point where she doesn't want to get out of the car. When questioned why our pug started acting a certain way we were told it was because she didn't like the blow dryer. But it didn't make sense because she was acting as though she was being mistreated. Not to mention. For being such a long time customer recently it doesn't matter if you call from 5 minutes to 10 minutes later this place will not know who you are. They don't keep up with their clientele because they simply don't care. I got hounded for $1.86 after being told a month prior that I would be okay to just purchase the certificate (with tax included) to use the following month so I didn't have to worry about owing extra. This is what did it for me. Cassandra acted like it was going to break the bank or that my dog would've been kept if I didn't pay. I was pretty taken back that they were going to argue over such a small amount when I was already given their word. Multiple times (every time we had interaction) they were told what numbers to contact yet they kept calling THE WRONG PERSON! They will find hidden sneaky ways to charge you extra even when you tell them you don't want a certain service and then act like it's an accident that you'll just shrug off. My dog used to come out smelling like flowers and now it's just wet dog, nothing special. They also don't always have the dogs in separate kennels like the pervious owner did for safety and precaution. At any one time one animal could attack another. Of course, the new management wouldn't be at fault. This place also wants to argue about how everything bad now is due to the previous owner but yet they won't up own up to anything else unless it paints them in a good light. If that's how they feel. Then they shouldn't be riding on 30 years of history when they didn't help make it that way. They're right, we are in a pandemic. So now more than ever you should be grateful for the business you do have. Very many local places have lost everything. Yes, we are in a pandemic and people are being more cautious about how and where they spend their money. From the way that my pug has been acting to their dishonesty with their prices I have decided to go elsewhere. For just a few dollars more I feel safe with the new place I am taking my dog. And it's just about a few miles more than before. I did a meet and greet with these new people that are also a local small business which was A very big part of what I was looking for is making sure that I was supporting a small business 2nd to my dogs safety and well being. They've have only spoken to the new pet groomers a handful of times and they already know who I am and who my dog is. They even let me tour their facility and when I took my pup and there even with the vacuums running she wasn't scared at all! Don't be cheap and fall for the low prices and false 5 star rating of this place. That reputation is belongs to the previous owner. The previous owner did a fantastic job. Your animals are worth more to be seen elsewhere and you deserve peace of mind.

This is the BEST doggy daycare ever! Our Tootsie can't wait to get there and always has a great…read moreday. I love when I pick her up and she's happy tired, plops down on the seat and goes right to sleep. This tells me she had a great day playing outside with her furry friends and is well exercised! Thank you Canine for taking such good care of our fur baby!

I was very unhappy with the service I received from this place. The scheduling was a convoluted…read moremess on their side as they could not keep things traight. When brought to their attention, they dismissed each discrepancy as my fault instead of accepting the fact that they need to step up their game. The closer I got to my latest reservation the communication I received made it clear that things were getting worse instead of better so a week out from my trip I was fortunate enough to get my fur baby in with a better daycare/boarding establishment. I am disappointed that I had to change places, but at the end of the day I have to do what's best for me and mine.

I don't know if a lot of people realize this, but the Humane Society has a vet clinic. I've been…read moretaking my pets there ever since they've been puppies. The vet is incredibly caring and loving, and the team is awesome. My dogs get excited to see the vet technique and all of the support staff every time I have a lot of pride in supporting the Humane Society and what they do for our community And you're not gonna find better prices

Went here today for a UTI & to get the rabies vaccine for my dog & we showed up a little early, the…read morelady at the desk just stared at us for a few seconds and then said they don't open until one, which i felt was a little odd but once we got back inside she told us she checked us in already & there was virtually no wait to see the vet. Having access to the vet here is invaluable for pet owners to get quality care while not breaking the bank. Overall I would come here again for vet care.

Our Cavalier King Charles Spaniel GEMMA was groomed by Sharon today. She listened to my request and…read moredid exactly as I asked. Gemma had a fun visit and was groomed to perfection, thank you so much Sharon.

The Sharon's team is wonderful. They treat our elderly dog with care and love and make him look…read morefantastic every time they groom him. He's a groodle (golden retriever/standard poodle) who gets wildly furry and messy. Other groomers just kept shaving him down, but Sharon's takes the time and does the work necessary to do a careful cut without taking it too short. Best of all, he likes being there. We, and Otis, fully, totally, happily recommend Sharon's.

We bring our 2 labs here for boarding many times during the year. We have out of state property in…read morehurricane prone area and sometimes isn't safe for the pups to be in the unknown situations we may encounter. We reserve the suite and enjoy watching them on the closed circuit cameras. They have playtime with other dogs during the week and always come home exhausted, but in a good way. They are both on special food and one has a prescription that has to be taken twice per day. If this isn't followed both dogs come home sick with vomiting and loose BM's. Never once under their care did either dog come home sick. When we drop them off they wag their tails, get excited to see the folks that have gotten to know from previous visits, and gives us a good feeling they are in the best of hands during their stay. This isn't the first place we have boarded, but is our last. It's perfect for our pups and gives us peace of mind.

My dog was injured and bleeding while boarded requiring immediate veterinary care. The staff was…read moreuncaring and incapable. Never called to follow up to check on my boy or offer any type of explanation or accountability/explanation for the injury. Weekend staff is unserious and seemingly inexperienced. Do NOT use this kennel.

Very happy to have stumbled across Keystone K-9. Great staff…read moreand the girls get excited to go each morning. Thanks Josh!

So I hate to do this. But ever since Greenlin took over this location I have been beyond…read moredisappointed. When it was Keystone, I paid $5000 for a two week board and train. The results were amazing! We have a 1 1/2 year old Boxer puppy...by definition he is a spaz. At Keystone, they welcomed him with open arms and understood he was just a baby. Once Greenlin took over, it went downhill FAST. We paid about $275 for a daycare package. The staff decided he was too energetic and required him to have more training. This cost us $50 EVERY SINGLE TIME he is there. They don't deduct from the package, this is further out of pocket. So, we pay $50 per visit for him to be on a leash and nowhere near the other dogs. A staff member told us they believe this has been blown way out of proportion and that he doesn't need additional training. They also say if it were their dog, they would go elsewhere. This speaks volumes to me. He's a freaking puppy without a mean bone in his body! My husband called and left a message asking for a refund of the daycare package WE PAID FOR AND HAVE NOT RECEIVED. Can you guess if we got a call back? Of course we didn't. So, guess what? They are losing our business and I will be sure to let everyone I know how we and our puppy have been treated. They rob you of your original $ and look at you as a cash cow. You won't be looking at our puppy (or us) as cash cows anymore. Extremely pissed off and disappointed in this place! Avoid at all costs unless you want to be ripped off like us.