Can NOT say enough about this awesome establishment! From…read morefirst phone call with Tony, to having Dr Kim put my favorite buddy to sleep...everyone was awesome. So kind and caring at a terrible time. Thank you does not seem enough

I took my yorkie to Shores ER this past Sunday. His eye was detached I walked in no one in waiting…read moreroom I was told due to not enough staff they couldn't see him I was devastated. The receptionist said I would have to take him to Hershey or Lancaster. I said I dont want him to lose his eye could you take him to show dr that he will make it to Hershey Er that I had to drive 25mins down a winding dark rd in pouring rain.From the minute I walked in they took my yorkie back everyone treated me and my yorkie with professionalism & ectreme kindness.. This was the 2nd time at Shores which my other yorkie was seen there they said he might not make it thru the night due to something wrong with his heart we immediately took him to see a specialist in Philadelphia in am their diagnosis was not correct. So I wouldn't give them 1 star. Needs extreme improvement. Would never go to shores again. Disappointed

Went to Petco today to buy food for our cat. Found it, and went to the checkout. I stood 10…read moreminutes while employees either walked past me or stood in a small group near the fish. I saw several of them looking my way, but no one came so I could pay for my purchase. After 10 minutes, I left the food on the counter and went to PetSmart! From now on, PetSmart will get my business. No one seemed to care that I stood there. It was like I was invisible. Please don't insult me by responding to this with one of your rote replies telling me how this is not your standard and how you will share it with your Team. I've seen the other reviews and obviously sharing complaints with your Team doesn't work! I hope corporate checks these reviews and does something about it, but I doubt it!

My dog has very bad anxiety! The groomer was able to get her clean AND nails clipped and sanded!…read moreShe came back happy and smelling so fresh!

Such an EXCELLENT groomer. Very responsive to set up an appointment, gives multiple days and times…read moreavailable. Our little Cocoa Coffee Kisses is always shy, but when she's running around with the other pups there, she is so happy. It's a very well maintained business and they have great pricing. Thank you, Unleashed Grooming, for always taking care of our baby girl.

Very professional and passionate. Very nice staff and great prices. I recommend the pet authority…read moreto everyone. Thank you for your wonderful service. R glass.

It's hard to know where to start with this place. Being someone that has lived here for almost 5…read moreyears I began taking my pug there after word of mouth.It's clear to see now that they are doing their best under new management to fluff their ratings. Under the previous owner it used to be the best Bang for your buck. Now, pet authority is known for getting what you pay for. My pug used to love going in there. She never had a problem she was always happy and she never seemed afraid. However, over the last a good part of almost a year my pug has been extremely scared to go in there to the point where she doesn't want to get out of the car. When questioned why our pug started acting a certain way we were told it was because she didn't like the blow dryer. But it didn't make sense because she was acting as though she was being mistreated. Not to mention. For being such a long time customer recently it doesn't matter if you call from 5 minutes to 10 minutes later this place will not know who you are. They don't keep up with their clientele because they simply don't care. I got hounded for $1.86 after being told a month prior that I would be okay to just purchase the certificate (with tax included) to use the following month so I didn't have to worry about owing extra. This is what did it for me. Cassandra acted like it was going to break the bank or that my dog would've been kept if I didn't pay. I was pretty taken back that they were going to argue over such a small amount when I was already given their word. Multiple times (every time we had interaction) they were told what numbers to contact yet they kept calling THE WRONG PERSON! They will find hidden sneaky ways to charge you extra even when you tell them you don't want a certain service and then act like it's an accident that you'll just shrug off. My dog used to come out smelling like flowers and now it's just wet dog, nothing special. They also don't always have the dogs in separate kennels like the pervious owner did for safety and precaution. At any one time one animal could attack another. Of course, the new management wouldn't be at fault. This place also wants to argue about how everything bad now is due to the previous owner but yet they won't up own up to anything else unless it paints them in a good light. If that's how they feel. Then they shouldn't be riding on 30 years of history when they didn't help make it that way. They're right, we are in a pandemic. So now more than ever you should be grateful for the business you do have. Very many local places have lost everything. Yes, we are in a pandemic and people are being more cautious about how and where they spend their money. From the way that my pug has been acting to their dishonesty with their prices I have decided to go elsewhere. For just a few dollars more I feel safe with the new place I am taking my dog. And it's just about a few miles more than before. I did a meet and greet with these new people that are also a local small business which was A very big part of what I was looking for is making sure that I was supporting a small business 2nd to my dogs safety and well being. They've have only spoken to the new pet groomers a handful of times and they already know who I am and who my dog is. They even let me tour their facility and when I took my pup and there even with the vacuums running she wasn't scared at all! Don't be cheap and fall for the low prices and false 5 star rating of this place. That reputation is belongs to the previous owner. The previous owner did a fantastic job. Your animals are worth more to be seen elsewhere and you deserve peace of mind.

This is the BEST doggy daycare ever! Our Tootsie can't wait to get there and always has a great…read moreday. I love when I pick her up and she's happy tired, plops down on the seat and goes right to sleep. This tells me she had a great day playing outside with her furry friends and is well exercised! Thank you Canine for taking such good care of our fur baby!

I was very unhappy with the service I received from this place. The scheduling was a convoluted…read moremess on their side as they could not keep things traight. When brought to their attention, they dismissed each discrepancy as my fault instead of accepting the fact that they need to step up their game. The closer I got to my latest reservation the communication I received made it clear that things were getting worse instead of better so a week out from my trip I was fortunate enough to get my fur baby in with a better daycare/boarding establishment. I am disappointed that I had to change places, but at the end of the day I have to do what's best for me and mine.

I don't know if a lot of people realize this, but the Humane Society has a vet clinic. I've been…read moretaking my pets there ever since they've been puppies. The vet is incredibly caring and loving, and the team is awesome. My dogs get excited to see the vet technique and all of the support staff every time I have a lot of pride in supporting the Humane Society and what they do for our community And you're not gonna find better prices

Went here today for a UTI & to get the rabies vaccine for my dog & we showed up a little early, the…read morelady at the desk just stared at us for a few seconds and then said they don't open until one, which i felt was a little odd but once we got back inside she told us she checked us in already & there was virtually no wait to see the vet. Having access to the vet here is invaluable for pet owners to get quality care while not breaking the bank. Overall I would come here again for vet care.

Our Cavalier King Charles Spaniel GEMMA was groomed by Sharon today. She listened to my request and…read moredid exactly as I asked. Gemma had a fun visit and was groomed to perfection, thank you so much Sharon.

The Sharon's team is wonderful. They treat our elderly dog with care and love and make him look…read morefantastic every time they groom him. He's a groodle (golden retriever/standard poodle) who gets wildly furry and messy. Other groomers just kept shaving him down, but Sharon's takes the time and does the work necessary to do a careful cut without taking it too short. Best of all, he likes being there. We, and Otis, fully, totally, happily recommend Sharon's.

My dog was injured and bleeding while boarded requiring immediate veterinary care. The staff was…read moreuncaring and incapable. Never called to follow up to check on my boy or offer any type of explanation or accountability/explanation for the injury. Weekend staff is unserious and seemingly inexperienced. Do NOT use this kennel.

Joe, his attitude is not what people deserve when dropping off or picking up their beloved pets. He…read morehas an I don't care attitude ! I read reviews and saw more very negative remarks about this guy, unbelievable. We will no longer board our dog here but we hope we save others the time and trouble with this guy.

Very happy to have stumbled across Keystone K-9. Great staff…read moreand the girls get excited to go each morning. Thanks Josh!

So I hate to do this. But ever since Greenlin took over this location I have been beyond…read moredisappointed. When it was Keystone, I paid $5000 for a two week board and train. The results were amazing! We have a 1 1/2 year old Boxer puppy...by definition he is a spaz. At Keystone, they welcomed him with open arms and understood he was just a baby. Once Greenlin took over, it went downhill FAST. We paid about $275 for a daycare package. The staff decided he was too energetic and required him to have more training. This cost us $50 EVERY SINGLE TIME he is there. They don't deduct from the package, this is further out of pocket. So, we pay $50 per visit for him to be on a leash and nowhere near the other dogs. A staff member told us they believe this has been blown way out of proportion and that he doesn't need additional training. They also say if it were their dog, they would go elsewhere. This speaks volumes to me. He's a freaking puppy without a mean bone in his body! My husband called and left a message asking for a refund of the daycare package WE PAID FOR AND HAVE NOT RECEIVED. Can you guess if we got a call back? Of course we didn't. So, guess what? They are losing our business and I will be sure to let everyone I know how we and our puppy have been treated. They rob you of your original $ and look at you as a cash cow. You won't be looking at our puppy (or us) as cash cows anymore. Extremely pissed off and disappointed in this place! Avoid at all costs unless you want to be ripped off like us.