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    Pampered Pets

    4.5 (2 reviews)

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    11 years ago

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    9 years ago

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    Pet Authority Grooming Center

    Pet Authority Grooming Center

    (19 reviews)

    Very professional and passionate. Very nice staff and great prices. I recommend the pet authority…read moreto everyone. Thank you for your wonderful service. R glass.

    It's hard to know where to start with this place. Being someone that has lived here for almost 5…read moreyears I began taking my pug there after word of mouth.It's clear to see now that they are doing their best under new management to fluff their ratings. Under the previous owner it used to be the best Bang for your buck. Now, pet authority is known for getting what you pay for. My pug used to love going in there. She never had a problem she was always happy and she never seemed afraid. However, over the last a good part of almost a year my pug has been extremely scared to go in there to the point where she doesn't want to get out of the car. When questioned why our pug started acting a certain way we were told it was because she didn't like the blow dryer. But it didn't make sense because she was acting as though she was being mistreated. Not to mention. For being such a long time customer recently it doesn't matter if you call from 5 minutes to 10 minutes later this place will not know who you are. They don't keep up with their clientele because they simply don't care. I got hounded for $1.86 after being told a month prior that I would be okay to just purchase the certificate (with tax included) to use the following month so I didn't have to worry about owing extra. This is what did it for me. Cassandra acted like it was going to break the bank or that my dog would've been kept if I didn't pay. I was pretty taken back that they were going to argue over such a small amount when I was already given their word. Multiple times (every time we had interaction) they were told what numbers to contact yet they kept calling THE WRONG PERSON! They will find hidden sneaky ways to charge you extra even when you tell them you don't want a certain service and then act like it's an accident that you'll just shrug off. My dog used to come out smelling like flowers and now it's just wet dog, nothing special. They also don't always have the dogs in separate kennels like the pervious owner did for safety and precaution. At any one time one animal could attack another. Of course, the new management wouldn't be at fault. This place also wants to argue about how everything bad now is due to the previous owner but yet they won't up own up to anything else unless it paints them in a good light. If that's how they feel. Then they shouldn't be riding on 30 years of history when they didn't help make it that way. They're right, we are in a pandemic. So now more than ever you should be grateful for the business you do have. Very many local places have lost everything. Yes, we are in a pandemic and people are being more cautious about how and where they spend their money. From the way that my pug has been acting to their dishonesty with their prices I have decided to go elsewhere. For just a few dollars more I feel safe with the new place I am taking my dog. And it's just about a few miles more than before. I did a meet and greet with these new people that are also a local small business which was A very big part of what I was looking for is making sure that I was supporting a small business 2nd to my dogs safety and well being. They've have only spoken to the new pet groomers a handful of times and they already know who I am and who my dog is. They even let me tour their facility and when I took my pup and there even with the vacuums running she wasn't scared at all! Don't be cheap and fall for the low prices and false 5 star rating of this place. That reputation is belongs to the previous owner. The previous owner did a fantastic job. Your animals are worth more to be seen elsewhere and you deserve peace of mind.

    Greenlin Pet Resort - Playtime

    Greenlin Pet Resort

    (15 reviews)

    Very happy to have stumbled across Keystone K-9. Great staff…read moreand the girls get excited to go each morning. Thanks Josh!

    So I hate to do this. But ever since Greenlin took over this location I have been beyond…read moredisappointed. When it was Keystone, I paid $5000 for a two week board and train. The results were amazing! We have a 1 1/2 year old Boxer puppy...by definition he is a spaz. At Keystone, they welcomed him with open arms and understood he was just a baby. Once Greenlin took over, it went downhill FAST. We paid about $275 for a daycare package. The staff decided he was too energetic and required him to have more training. This cost us $50 EVERY SINGLE TIME he is there. They don't deduct from the package, this is further out of pocket. So, we pay $50 per visit for him to be on a leash and nowhere near the other dogs. A staff member told us they believe this has been blown way out of proportion and that he doesn't need additional training. They also say if it were their dog, they would go elsewhere. This speaks volumes to me. He's a freaking puppy without a mean bone in his body! My husband called and left a message asking for a refund of the daycare package WE PAID FOR AND HAVE NOT RECEIVED. Can you guess if we got a call back? Of course we didn't. So, guess what? They are losing our business and I will be sure to let everyone I know how we and our puppy have been treated. They rob you of your original $ and look at you as a cash cow. You won't be looking at our puppy (or us) as cash cows anymore. Extremely pissed off and disappointed in this place! Avoid at all costs unless you want to be ripped off like us.

    Pampered Pets - petservices - Updated May 2026

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