I went to KLEA with the intention of using this venue for my sister's wedding. I was greeted rudely by Diana, she seemed upset about the amount of people who were brought in to see the venue (myself bride mother of bride and children). We asked basic questions about the venue and she seemed to not mind. Once the price of the venue was brought up I asked (being a KLEA member) about the KLEA member discount (knowing there is one). Diana responded very rudely, "what about it?" I ask what the discount was being a member. Diana stated she was only giving a discount to the bride or groom no one else. I asked Diana if she can tell me the discount regardless, she refused. We continued with the tour, at the end of the tour we asked about availability dates. Diana told us, I asked Diana if we can review the contract, she approved. I asked if she could get it, she then stated she didn't see a point but could get it if I'd like. I told her yes please. Diana changed her mind and said she was not going to show us unless we signed it. I explained I just wanted to review it before we signed anything she refused. My sister (bride to be) was too fed up to continue to speak with her and asked to leave.
It was very apparent Diana did not like us when we entered the venue, the way she spoke to myself and my family was very rude. It also should not matter if the bride or groom is a member to get a discount. My gift for my sister's wedding is paying for the venue I am a KLEA member, my mother is a KLEA member, my brother in law is a KLEA member. Our family is Law Enforcement in Kern County.
It is not only about the discount, the way Diana made my sister feel was very uncalled for. This was my sister's favorite venue however how can she enjoy her wedding when the person in charge of the venue was unpleasant for no reason?
Venue is pretty customer service was awful.
I would love a response from anyone at this venue. read more