We do not recommend hiring Kristine Dillon of KLD Designs for any photography jobs -- especially not a once-in-a-lifetime event like a wedding.
Hiring her was a mistake right from the beginning. Our first meeting was to take place at a Starbucks. She sent us a text message at the time of our appointment to cancel the meeting because her fiancé was supposedly suddenly super-ill. She wasted our time as we were already waiting for her there and we found it very unprofessional that she used texting to communicate rather than calling us.
At our wedding she and her fiancé, who she brought as her assistant, were completely unprofessional, behaving more like guests than a hired vendor. She cheated us out of an hour of photos at a second location -- promised and paid for in advance -- because she lost her backup battery and her camera died. We had promised our family shots from this pre-arranged location (Kerry Park, with its postcard-perfect views of the Space Needle and downtown Seattle) and looked forward to these shots more than any of the others that day, and everyone was very disappointed not to have them taken.
Our contract specified that a disc of our photos would be in our hands within 60 days of our wedding. When we contacted her after 60 days had passed she claimed her hard drive had crashed and she didn't know whether she had all our photos or not, but would send what she had immediately. It is completely irresponsible to not have a backup hard-drive when they are inexpensive and people are entrusting her with irreplaceable photos from such a special day.
We tried to reach her via email and phone with no response for the next month and we received no photos. Finally at 90 days after our wedding and in serious breach of contract we emailed and called to tell her we were going to file a suit against her in small claims court.
We were then contacted by some random person via email claiming to be her assistant and giving excuses of illness that was supposedly ongoing for two months, even though Kristine herself made no mention of this one month prior when her "hard-drive problems" were her excuse. Kristine posted about how busy she was on her business Facebook page 75 days after our wedding during the time she was supposedly "so ill" she couldn't return a phone call or email. She even had the gall to put a photo of us on her business's Facebook page to use our wedding as advertising for her business when we still didn't have any photos of our special day.
On her personal Facebook account she made 20 posts in the month after our photos were already late. Somehow she was too ill to return a phone call or email to a paid-in-full client, but not too ill for making Facebook posts about her new job at a Chiropractor, a link about cosplay, and photos of her cat.
After threatening to take her to small claims court, we finally got photos from her. It is absurd to have to go to these lengths to get a wedding photographer to honor their contract.
We do not recommend hiring Kristine for ANY functions, especially not your wedding. She's not trustworthy, doesn't honor her contracts, is a terrible photographer and will give every excuse in the book. Save yourself our trouble and hire someone more experienced and professional. read more