While the company itself wasn't the worst ever, the apartment was not great. I would not recommend…read morethe apartment we lived in to anyone. It was very old and somewhat updated, however the air conditioning system was terribly old and did not properly cool our small apartment down at all. They told us to get blackout curtains to help. We were living in 85 degree temperatures all summer. we had a cockroach issue and had to have maintenance come out several times for random things that should have been taken care of before we even moved in. For example, the hot and cold water in one bathroom was switched, the sliding screen door was never on its hinges, our bathroom fan never worked, and the dishwasher was falling out of the counter. Not to mention our disposal not working, drywall dust everywhere upon move in, and them taking 2 plus weeks to fix our washing machine. They were going to increase our rent by over 200 dollars so we were thankful we already made the decision to move to a different place that is way better for the same price. We were charged a flat rate of almost 300 dollars for cleaning afterwards which negated all the time we took to deep clean the unit. maintenance was fairly responsive and the property manager was usually available to talk to Which is why I say it wasn't a terrible experience with them. but the property was terrible and therefore I would not recommend them at all.

This has been by far the worst experience I have had with property management…read more My central A/C stopped working in JUNE, right as the hottest part of the Idaho summer was beginning. What should have been a straightforward maintenance issue turned into a problem that dragged on for WEEKS through June and July and continued into August. I was left without properly functioning central A/C during some of the hottest weeks of the entire year. Management eventually provided a portable A/C unit, but a temporary unit does not replace functioning central air throughout an apartment, especially during the middle of summer. Even more frustrating, management now claims that my HVAC system was "fully operational" on August 3. That was not my experience. I continued having problems after August 3 and ultimately had to contact the HVAC repair company directly myself to get my unit properly fixed. As a tenant, I should never have had to take it upon myself to coordinate directly with a repair company just to get a major maintenance issue resolved. After dealing with this for a significant portion of the summer, I requested a rent credit or some form of accommodation. Management denied the request, citing the lease and claiming the repair was handled with appropriate diligence. I find that incredibly disappointing considering the amount of time I spent without reliable central A/C during the hottest part of the year. I have also been a responsible tenant who has never missed a rent payment. I have consistently upheld my responsibilities under the lease, yet when I experienced a major issue with my apartment that lasted for weeks, I do not feel management showed me that same level of responsibility or consideration. Communication throughout the process was also incredibly frustrating. I have never been given direct contact with the higher management making these decisions. Everything has had to go through one employee acting as a middleman, including management's decision to deny my request. The people actually making these decisions have never communicated with me directly. Maintenance problems happen. An A/C unit breaking is not, by itself, why I am leaving this review. It is the fact that I spent WEEKS during the middle of an Idaho summer without reliable central A/C, had to contact the HVAC company myself after management considered the issue resolved, had no direct communication with the management making decisions about my situation, and then received no accommodation whatsoever after the fact. This entire experience has completely changed my opinion of this property. I will not be renewing my lease. Based on how this situation was handled, I cannot recommend this property or its management to anyone considering living here.

I have never felt so jaded by one company before in my life! It's a sad day when a single mother of…read more6 children working 2 jobs is 25 days late with rent (due to a theft of my bank account couldn't pay rent in full) and kicked out of her home she worked so hard to achieve for her family. This property management doesn't care about its residences or the struggle us lower income individuals have to just get by. I've never met a more rude apartment manager in my life as well as countless problems that were reported at move in and 6 months later still not fixed. I wouldn't recommend this company to my worst enemy. They are not a good company to rent for, unless you want to feel like another number in line of many they have processed and kicked out on the street!

From the owner: Syringa Property Management manages multifamily housing communities throughout the northwest, Utah,…read moreand Arizona. Our knowledge and expertise give us an advantage in managing both affordable and conventional housing types of all sizes. Syringa successfully manages properties in both urban and rural settings. Our decades long presence in the industry gives us the advantage of using our experience to effectively provide quality housing to our residents while fulfilling the goals of our clients. Our team is dedicated to providing high levels of customer service. This keeps our communities thriving and enhances the investment of the property owner.

Had I provided this review 3 years ago it would have been different, but as another reviewer stated…read morethis company has changed. It's not the individual service and responsiveness that it started working directly with Heather. I'm sure she's too busy but her staff isn't filling the shoes. Serious Issue - On 7/14/2026 I discovered that a lease was set to expire on 7/31/26 and no contact had been made with me or the tenant. First this shouldn't happen and second I shouldn't discover it. Since then it's continued to be poor communication and me pushing. Not what I want from my property management company. Oh and they do the Residential Benefits Package which lines their pockets and effectively jacks up the rent without a true benefit to the owner in my opinion. This alone wouldn't be the issue but the above and the communication style since is not working. No phone call, no assurances, no proactively keeping me posted on progress after I brought the issue to their attention. I had to give direction and ping for follow-up. That's their job, not mine. Turn it around group!

Excellent service in purchasing my rental property via a 1031 Exchange. Very detailed oriented,…read moreespecially with inspections and communication throughout the purchase process was seamless. Always alluvial to get questions answered and move the process forward. After the purchase they quickly found an excellent tenant, Their property management services are the best. Corby and Heather are really hands on professionals.

Do not bother with this company. Finally received deposit refund, after contacting to ask where it…read morewas. Charged for a full house cleaning, after we scrubbed from top to bottom. They will charge for professional cleaning no matter what apparently, so state that up front like a respectable company. I will be letting others know to avoid this company, unless they don't mind being ripped off.

Lysi and her amazing team are the simply the BEST! She's worked with multiple family members and…read morealways delivers! Whether you are buying or selling, Lysi is legit an expert on the neighborhood, the overall market, and your property's potential! There simply is no better person (and her awards and accolades validate my claim!) to work alongside to get your real estate the necessary eyeballs and she is conscientious about your feelings through the entire process. HIGHLY recommended!!

We had a terrific experience finding and purchasing a house with the aid of Liz Warner as our…read morerealtor. We where new to the whole housing market situation, but Liz was so patient with us and helped us navigate the process the entire way through. She was so positive, helpful, and patient with us as we tried to decide on a home. Her advice was always solid. She didn't put any pressure on us at anytime. She was willing to work weekends around our schedule, arrange showings at last minute, and even provided snacks for our kids. We couldn't recommend her highly enough! In addition, she certainly came through in helping us find a fabulous home! I am so glad we took her advice to wait and watch the market a bit longer.

Impossible to get in touch with. There is no way to leave a message on the only phone number…read moreprovided, and all interaction is automated (schedule a viewing of a rental, make requests, etc), with no human interaction whatsoever. Every time we scheduled a showing, we get the same automated confirmation, and then a few hours before the walkthrough, we get the same automated cancellation message saying they're not able to do the walkthrough. You have to provide your drivers license as well, and then they disappear. Feels like a scam of some sort, would love to be proven wrong.

Negative Zero to this Property Management Company. It is a HUGE waste of time. They are not helpful…read moreat all. For a company to be so BAD at Management gives me great concern for anyone that works with him!!!

After contacting the BBB I did hear back from Jen. I received a full apology with explanation of…read morethe delay. The deposit was returned with the appropriate documentation of what was deducted.