excellent customer service, arrived on time, easy to make appointment and eady to change if necessary

Once again, Kiwi Services worked miracles!!!! Delanay did a fantastic job. I had stains on the floor that I couldn't get up and they are nowhere to be seen now. She was efficient and friendly and had great customer service skills. Thank you Kiwi for lightning my load and helping get my condo ready to rent!!!! read more

Kiwi Services - My carpeting looks as good as new - Carpet Cleaning Near Me - Dallas, Texas

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Thank you Kiwi. Looks great. Cant wait to have visitors who like to crawl around on our clean carpet. Happy Holiday . read more

Kiwi Services - Carpet Cleaning Near Me - Dallas, Texas

Was able to set up appointment to have rugs picked up the next day, best for my schedule. Fast & friendly service from Crystal!

I have used kiwi services for 10 years for my carpets and great service and quality. I have dogs cats and kids so that there should speak they do great work! read more

This is hands down the worst cleaning of anything I've ever received. Go anywhere else. They were supposed to clean our rug with a standard clean and then again for pet odor & stains. They picked up our rug, had it for a week & a half, charged us $300+, and brought it back looking and smelling the exact same. There was still pet hair & dust on it, it's like they didn't even run a vacuum over it. We are working with them now to get a refund, but it has been a massive waste of time & energy to deal with. They need some quality control that checks rugs before they leave their facility because there's no way anyone would consider this a job done. I added a photo, the white part of the rug is the part that was under the sofa. It's what the rug sadly used to look like all over when it was new. read more

Kiwi Services - Carpet Cleaning Near Me - Dallas, Texas

No matter what the service, Kiwi Services has always done a top notch and that's saying a lot as I've used them for 25+ years. I can't recommend highly enough! Also, their customer care service, is outstanding. They are so accommodating and helpful even with customer reviews, thanks to Lisa Ashworth! read more

The service requested was a carpet reclean in multiple rooms. The accommodated our schedule and the price was very reasonable. We would highly recommend Kiwi to anyone in need of carpet cleaning services. read more

They have been extremely unprofessional and will not answer or respond to my calls after numerous attempts. Services I was charged for did not get completed. They are scammers. read more

Great customer service and excellent workman ship. Carpets looked almost brand new. Would reccomend again

I would use a garden hose in the yard to clean my rugs before using Kiwi. Their means of correcting an issue is to put you on ignore.

I waited a few days before posting this review, hoping to be contacted about my experience, and refunded my money. I coordinated my 7x10 shag area rug for a cleaning. I worked with a rep named Mr. Gilbert and sent him several photos of my rug in advance. Upon pick up, I asked about a few repairs and projected costs. A few days passed, and I got no word on the cost of repairs. I contacted Mr. Gilbert, who said he would contact his supervisor. I then requested they move forward with just cleaning the rug. A few weeks passed, and no word. I followed up and left a message. A few days later, I received a voicemail saying my rug was ready for delivery. They would arrive between 8-5 pm and give a 30-minute phone call en route. I received a call and voicemail message around 4:45 pm stating they were an hour away and delivery would be closer to 6 pm. This was a total inconvenience, given we'd waited around the house all day. Upon arrival, I noticed the rug was not wrapped or secured like the rugs I had cleaned in the past with another company. I requested the delivery guys to unroll the carpet. To my surprise, the rug had not been cleaned. I immediately called the customer service number, which was the same number that had called to confirm delivery. +1 (817) 764-7272 The phone rang with no answer ( mind you, the office is now closed) while I picked sticks and debris from my rug. Initially, the delivery guy said it was my type of rug until he saw me pulling little pieces of debris from the rug. The delivery guys asked if we wanted them to take the carpet back. We rejected the offer. I paid the $180 and wrote a note on the delivery receipt. I was explaining my disappointment. read more

I scheduled an appointment between 3-5 on a Wednesday. I had to take the afternoon off work to be available. At 4:30, they called me to tell me no one could make it out that afternoon. I rescheduled for the following day at the same time. I again had to take the afternoon off work. It is currently 6 pm and I have called them twice to inquire if they are coming and have been told that someone should be coming shortly. I would strongly recommend against using them if you are in a situation that you have to be home to let them in. read more

Had a 9x12 wool rug picked up to have cleaned. When they brought it back, most of the stains were still there. These stains were not anything special like red juice/kool-aid or wine stains. Would not use again and would not recommend. VERY DISAPPOINTED! read more

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Non responsive to calls - no one available, no return calls, no information as to teturn of our carpet. ​ and very rude customer service people to boot. read more

I am a repeat customer with Kiwi. I've had upholstery cleaning and they did a good job and made sure I was satisfied! Lisa S read more

DO NOT USE THIS COMPANY! I should have read the reviews before I started the service. I had an appointment today with Kiwi services to do my Dryer Vent today for the second time. This is already a repeat service of the first day when the gentleman only brought a vacuum to do the work. There was no extension to the end of the pipe at the roof. I was extremely unimpressed by the service. I called to have them re-do the service. Today My window was 8 am to 10 am. They showed up at 10:20. If I am quoted a time by someone, there is an expectation that a follow up will be provided if the time is not going to be met. None of that occurred. I asked the gentleman how this was going to be done and he said that the tool he has attaches to the drill and goes up about as high as the heighth of the dryer. The gentleman went in the attack but don't know what he did, He took no tools. The tool that this gentleman brought in was only 3 feet long. So he was right, It would only go so high. Again, not going the distance of the pipe to the roof. There were several phone calls back and forth to the office from the technician about the pipe in the roof. I still don't understand ho this service gets done without the visiting technician not knowing what or how the job is going to get done. Here is what their website states for their service: "KIWI's dryer vent cleaning services will clean your clogged dryer vent to prevent house fires. It's important to clean your dryer to avoid dryer fires in your laundry room due to a dirty lint screen and hot air. Our air duct cleaning services are the best in the industry, making us the unmatched dryer vent cleaning company." Now, I don't know how you can claim to be the best in the industry if you don't have tools to clean the entire dryer vent pipe all the way to the roof. I could have done this service with a $20 tool from Home Depot and gotten further into the pipe. I was still very unimpressed by how this job was conducted. The technician worked hard at the job he was doing and did well given his limititations and lack of equipment. Professional, NO. Best in the Industry? NO Unmatched service: NO I just let by gones be by gones and chose to take the job as it was and do it myself . I cannot believe that a Texas based company is doing this quality of work and luckily I am not out that much money. read more

Horrible horrible horrible, customer service is horrible, refunds are horrible, the service the "provided"HORRIBLE!!!

Thank you Kiwi for a job well done! I needed to get 3 sofas upholstery cleaned. The representative arrived on time and did a wonderful job Looking to have the carpeting cleaned soon. From the price I was quoted the was extremely reasonable for what I am having done. read more

Do not use this company! They promised my rug in 2-3 weeks I received it 5 weeks later and the work was terrible. Then, they took an additional week to fix it. I received it today, it's still not fixed but I'm tired of dealing with them. Rebecca told me my rug would be delivered at a determined time today, and after calling three times to confirm they stated it would be later. I couldn't be home at that time and it was a huge hassle to get them to finally agree to be there at the time THEY CONFIRMED. Bad customer service and bad quality and expensive. read more

I have used Kiwi for sooo many years! ALWAYS perfect job done and the techs are very professional and personal!

I have been using Kiwi for years, My carpetwas installed in 1996. IT still is in pretty good shape consideringthe normal wear& tear. Kiwi has kept it cleaned for many years,.Highly reccomed read more

I've been using Kiwi for my carpet cleaning needs for years. They always do an amazing job and I love their 1 year warranty for additional cleanings at a steep discount. Would highly recommend them! read more

NEVER USE THIS COMPANY... We found Kiwi to clean our area rug and a SMALL 2-3 inch repair to be done. That was TWO MONTHS AGO. I want my rug back. No more excuses, no more attitude, no more delays. read more

4 months later and they never sent a technician to redo my grout sealing or issued a refund as promised. read more

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We used Kiwi to clean our over-sized (12x15). They knew the size but only sent one person to pick it up. My son had to help pick up and carry it out to their vehicle. Once it was ready for delivery, I once again told them we didn't have anyone to help their person with the rug. I had more than one conversation with agents regarding this issue. The last person was adamant that they could not provide a second person to deliver it. Made me really mad but I didn't have a choice. The delivery person arrived expecting me to provide the additional help. As it turns out, as a 69 year old woman, I had to help their man to bring in my rug. And even he complained that he hurt his back 3 weeks ago. To top it off, the rug smells worse than when they picked it up. Buyer beware. read more

We have used Kiwi services for carpet cleaning and have had several rugs cleaned by them. NEVER AGAIN..The last visit in October was to attempt a steam clean of our carpet that was damaged by Kiwi services . MY mistake was to trust the technician who ruined our carpet with chemicals .Stains remain on our carpet .Kiwi refuses to do ANYTHING ! Id suggest that if you need carpet cleaning ,go to the store and rent one for the day. The techs are trained in Up selling ,not in carpet cleaning . Notice how you don't See any of their work reviewed .Ive spoken to corporate office , they have decided against addressing this issue . The only recourse we have is to write a bad review . If this forum allowed pictures , words like professional, unmatched service would not come to mind . read more

Kiwi is wonderful! My son bought a new home and I purchased carpet cleaning for them as a gift. Kiwi was able to get someone out before they moved in, cleaned all areas and made it look like new. Price for all they did was very affordable. Highly recommend you call them if you need your carpets cleaned. read more

Kwiw was hired in August 2021 to restore hardwood floors & carpet. A husband & wife team came out. The carpet job was okay, not the best. The hardwood floors are damaged . Each area they treated left a residue sheen. No matter how many time you mop. In the entr they fail to mop up the chemical became there are stains on my hardwood. I call back in October, they came back out ...wife sprayed windex on floor and and taken a dust mop cloth using her foot to mop. Of course none of this worked. Called back several times was told contract was over. They finally schedule to come out in November. Never showed up or call back. now I'm out of $2000 and have to contact a different services to fix there mess up. If could rate no stars I would. Beware of Kwiw. Disappointed Customer in Frisco Disappointed In Frisco read more

Horrible experience. Had air duct cleaning, carpet and front tile entry way cleaning scheduled. I was over charged with dead end vents, the from floor entry way was never cleaned and they didn't clean the carpet in all the room remotely well. Several damages to my walls from them tearing the vents off verses cutting around the vent because the vents stuck from the paint More money doesn't equal better service or work. It is taking me 4 weeks to get refund back from work not completed read more

My wife called to get pricing to clean our couches. They told us a cost and we agreed to it and schduled them for today to complete the work. They said they would be here between noon and 2 so we boarded our dogs to ensure the cleaners didn't have to deal with our dogs while working. First off they were 45 minutes late. The gentlemen that came pulled up in a super small vehicle. Not sure what he planned on using for the cleaning as there was no space for any cleaning machines, etc.... Second he then tried to tell me a cost almost 3 times of what we were told on the phone. I guess he thought we would just agree and say yes. I told him that we could almost buy new furniture for that cost, are you crazy. Thanks but no thanks. The local tech left and my wife called there office to try and determine were the disconnect was and was basically ignored. Save yourself the headache and don't bother with these crooks. Trust me the low price is just a bait and switch tactic. read more

If you want a lack of service you should hire them. No show on the assigned time much less the day. I called in and they apologized and would come out the next day at 50% off for the inconvenience. They did show up and proceed to charge me double the original amount of 350.00. What happened here?!? Complete scam artist and took advantage of my father being there to watch the guy stay less than 45 minutes and charge this amount for less than one star service. Double taking advantage of a consumer. read more

Do NOT use their service. I called them to schedule a whole house carpet clean and they told me that they can help move stuff in the room if it is less than 70 pounds. Their technician came in and said all he can move is an ottoman. Then I called back and their customer service said "they cannot move bed, dresser, table, only chair" (haha, are you kidding me!) Literally, if you want to pay for whole house clean but only end up getting your half house clean. Go for it. read more

We will never even attempt to use this company again. Their continuous "no-show" over and over again and last minute cancellations are ridiculous, especially after we have moved all the furniture!!! DO NOT USE THIS COMPANY! They WILL let you down! read more

Hi We have been a kiwi customer for many years. From cleaning carpets, to sectionals, to carpet repair thanks to my creative Shiner German Shepard. You continue to provide affordable prices and professional service. Thank you once again. The Rodriguez read more

NEGATIVE STARS!!!! I originally made an appointment for Dec 3rd for a couch cleaning at the 5-7 time slot ( I made sure they knew i wound not be home until 5:30) At 4:30 i get a call that the tech is on his way. I remind them to check the note bc i will not be home until 5:30. So they say he will wait. At 5:20 i show up the tech has left. I called and spoke to Irene she is SOOOO sorry and will have them come out Dec 5th and throw in a free protectant spray for my trouble. NO SHOW on Dec 5th. Same thing now she will make my cost $30 and still throw in the protectant for Dec 9th. NO SHOW AGAIN!!! So Irene said they will be back today to do it. I have the appointment scheduled and planning for them to not show. I made another appointment with Green Cleaning of Richardson for next Monday bc im sick of waiting and i expect KIWI to drop the ball again. Save yourself the trouble and dont even bother with this company. UPDATE!! They no showed last night and offered to come clean my couch for FREE. I told her clearly they can not be trusted so why would i agree to let them into my home. DO NOT USE THIS COMPANY!!!! read more

I had an appointment today with Kiwi services to do my carpets today on a warranty service. My window was 8 am to 10 am. I called at 10:30 because they had not arrived. They assured me I'd be sent the next technician. I called again at 1. Same message. I called again at 2 and again at 3. 7 hours later, and after a no-show, no-call, the dispatch agent indicated they would not charge the trip fee for my cancelation. What trip fee? They never showed up and never called. The best they could do is schedule me for another week out? This is a misrepresentation of services. When you sign up for the first cleaning, you supposedly have a year warranty for cleaning at a reduced price. That warranty is useless if they don't come back or put your appointment behind all of the new appointments. There is no excuse for an 8am appointment to still be waiting for service at 3pm unless the company is deprioitizing warranty services in favor of new customers. DON'T INVEST OR ENGAGE KIWI FOR CARPET CLEANING SERVICES read more

TERRIBLE SERVICE!! Took off work Thursday, tech was a no show. Was promised the tech would come on Friday, no show. DO NOT USE Kiwi services. They are terrible. read more

Would not recommend this company. Customer service is terrible. Lots of little things along the way that probably should have been red flags that they really don't have quality staff. After $400 - still have a dirty rug. Guess it will be Resolve carpet cleaner and me to do the cleaning. Don't be trapped by their statement of how long they have been around - it really means nothing. read more

Kiwi Services - This is AFTER they cleaned the rug. That is not a shadow - it's the dirt remaining! - Carpet Cleaning Near Me - Dallas, Texas

Thank you Kiwi Services! Kiwi has done a great job cleaning my carpets. They are reliable, affordable, and I've had great customer service. read more