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    Kiva Han

    4.0 (1 review)
    ModerateCoffee & Tea

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    14 years ago

    Helpful 3
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    Starbucks - Blue Coconut Energy Refresher

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    3.1(80 reviews)
    0.8 mi
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    I am not a regular Starbucks drinker. I revived a gift card so I downloaded the app. I have come in…read moretwice . I used the mobile app and it is very good app and idea. Both times my order was correct but it really varies when it comes to the time of day. If you come in the peak times, your order takes a lil longer even if you order before. Everyone was super friendly and the order was right and very yummy. I will def come back again !

    I visited Starbucks on Freedom Road and was very disappointed with the customer service I received…read more I placed a mobile order and, while at the menu, politely asked for a cup of ice. When I got to the window, I kindly asked the employee if she could throw away my empty cup. I completely understand if that is against policy, but the way she responded was unnecessarily rude and unprofessional. She abruptly told me no and then slammed the window shut while I was still there. I was genuinely shocked by the interaction. There is a difference between declining a request and treating a customer with disrespect. I have never experienced that level of rudeness at a Starbucks before. As a paying customer, I expect to be treated with basic courtesy and respect. This interaction left a very negative impression and made me feel unwelcome. If someone is unhappy in their position, that frustration should not be taken out on customers who are simply being polite.

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    Kiva Han - coffee - Updated July 2026

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