So, it's important to say that Dr. King seems like a nice lady. The office staff however....
Dr. King was recommended to me by another dentist due to her great location near my (then) new home in Livermore. I was ecstatic because my parents go to Dr. King, so it seemed like a natural fit. My dentist made me an appointment for the following week. I hadn't yet made the move to Livermore, so I was making a thirty minute drive over to the office for my 9am appointment. At 9:02 am I called to inform Dr. King that I was running about 5 minutes behind.
The receptionist answered, and shortly scolded me for running late. She asked why I didn't heed the reminder message left on my voicemail from the night before. I said "Oh, I'm not sure if you have the right number, my old dentist set this appointment for me, could you read me back the number?" .... the receptionist said "No, I just deleted your file, this is the 3rd appointment you have missed" ((what?!?)). I said "Uhhh, there must be some mistake, I have never been to your office before... could you be thinking of a family member with the same last name?" She said AND I QUOTE "It doesn't matter, you're never welcome here again!" I said "Excuse me?" She said " Dr. King told me to tell you that you're never welcome to our office again." This lady was, hands down, the rudest person I have ever spoken to on the phone. And just plain mean and angry. Why receptionist, why do you hate your job? Her tone was arrogant and condescending. The very way she answered the phone was rude, as if the caller had some gall to interrupt whatever she was doing in an empty dentist office at 9 am.
But it gets better...
I called my mom, a patient of Dr. Kings, and told her what happened. For some reason, my feelings were really hurt that a complete stranger would be so rude to me and mama bear said "Oh, I know the lady you're talking about. She is always that rude. She hung up on me once when I called to ask about a discrepancy in the bill when she was charged twice for a cleaning. (wtf?). When I called back she said "I'm not giving you a free cleaning!" " To this, mama bear said "You charged me twice for the same work, on the same day. Why would I get my teeth cleaned twice in one day?" Needless to say, she never removed it!!! Wow. So Mama bear left it to the insurance to figure out. Turns out, my parents have been refusing to go there since, and I was lucky enough to have myself banned, so I quickly went back to my dentist. Shame on you mean receptionist. Happy to make the commute to Dr. De Ala (:
Anyway, be warned... Don't get locked into the same bad service for a year until the next insurance registration term like the rest of my family. Great location do not make up for getting billed twice for the same dental work, shoddy client record keeping or bad customer service. read more