Unfortunately, like so many others I've had my share of terrible experiences with some dentists, including them pushing procedures I didn't need, and not handling things with proper care. Trust has been lost to a good degree. My experience with Dr. Charlie was so, so wonderful, and I came here and noticed how many people confirmed my experience with their glowing reviews as well! I've never met a dentist as compassionate, helpful, patient, trustworthy and caring as Dr. Charlie. She walked me through everything from the consultation through the procedure with patience and empathy, describing the procedures and processes in a really clear and upfront manner. I never felt rushed, I never felt pressured. During the procedure she would always check in, ask how I was feeling, if I was in pain, ensure I was comfortable, adjust based on my needs, and demonstrate a kind of care, professionalism and bedside manner that I haven't experienced before. Btw, she ahs a cool sense of humor too! It felt like being treated by a member of my own family. Everyone at the clinic - from the hygienist Kate to the receptionist Shelley - was kind, warm, and did a great job. The team was kind enough to quickly see me and take care of my needs with repeat appointments given some travel I have coming up. Also, her office is so beautiful and modern. At the risk of sounding trite - Dr. Charlie really is 'defining dentistry' as something completely different from - and completely better than - what most people experience at a typical dentist's office. I would recommend her to anyone. read more

They really take patient care above and beyond. Throughout every treatment they always communicate exactly what they are doing and stop periodically to make sure I'm not in any pain which hasn't been my experience with any other dentist. Best experience I've had with a dentist ever. I live in Oregon for college but have flown back just to go to them because I'm always happy with the service! read more

I strongly recommend Dr Charlie. She is competent, caring and compassionate. She will tell you right away what you need done, and whether you can afford to wait or should get it done right away. I trust her totally - to the point that I have fallen asleep in her dental chair! Her new office is state of the art. I actually look forward to seeing the dentist now. read more

After a long hiatus from dental work, I had a tooth crack in half and needed emergency work. I called on Monday at 8am and was fit in same day that morning. Not only was I a new client, but fit in same day too?! What a huge relief! I expressed my fear from previous dental experiences and was assured that they would make it as smooth as possible. I cannot rave enough about the entire crew at Define Dentistry, from the moment I walked in Shelly made sure I was taken care. I felt their genuine care and compassion and most importantly felt like I had finally found a diamond in all my rough experiences! THANK YOU DEFINE DENTISTRY! read more

I simply cannot give ENOUGH praise to Dr. Charlie, Dr. Zoya, and the entire team at Define Dentistry! I've absolutely adored every one of them from the first appointment I set up for my two young daughters. So much so that I (a habitual dentist avoider) decided to finally take care of some problem areas I had. I went into my appointment feeling extremely anxious, but I was put at ease as everyone who interacted with me assured me I was safe and in good hands. I was even given a cute cow squishmallow to keep me company . Everything from the initial numbing process to filling 3 cavities was completely painless (and so quick I couldn't believe it!) My experiences with this team have completely erased all my fears about the dentist. I'm a happy client for life! read more

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Had my first appointment today and I can't say enough about my experience here. From the moment I stepped in I felt at ease. Katie who did my cleaning and X-rays talked me through what she was doing and was very gentle. Dr. Charlie explained my treatment plan and gave me options. And front desk ladies were able to find me appointments that fit perfectly with my schedule. read more

Define Dentistry - General Dentistry Near Me - Livermore, California

After going to a dentist for many years, I recently changed to Define Dentistry and Dr Charlie. From a couple of cleanings with Katie, who is very gentle and very sweet as well, Dr Charlie explains procedures throughly and makes sure you're comfortable as she's working. Shelley in reception is patient and knowledgeable, especially when it comes to insurance coverage! The entire staff here is wonderful. I have to admit that I'm in love with Atlas, the office pup, who helped make my last appointment go quite smoothly, since he snuggled on my lap! read more

I had a complicated back tooth extraction w a bone graft. The compassion, patience, and skill were the best I have ever experienced from a dentist. Thank you Dr Zoya and Dr Charlie! read more

Today was my first visit to Define Dentistry, and I had such a great experience! Dr. Charlie and her team went above and beyond to make me feel comfortable. It's been quite a while since my last dental visit, but they were so kind and understanding--no judgment at all. Thank you, Katie and Shelley, for all the helpful information and tips! If you're feeling a bit nervous about seeing a dentist or are looking for a new one, I highly recommend Define Dentistry! read more

Dr.Charlie and the entire office staff at Define Dental are the absolute best! Very compassionate care and great insight when I have any questions about my oral care. I have some gum recession and have had to get cleanings more regularly along with monitor some old fillings done at my previous dentist and the staff here have been wonderful about diligently monitoring my gum recession and answering any questions. Glad to have finally found a great dentist who will provide their honest insight about any dental issues and look forward to coming back! read more

Dr Charlie and her team provided me with top notch care to ensure that all my needs were addressed and taken care of. They have top line equipment, and everything was really clean. I don't feel like I'm being "sold" any treatment, they just make sure only the necessary gets done read more

The effort and time that Dr. Sana, Dr. Zoya and their team invest in every patient never fails to impress me, and I eagerly await my next visit. Despite my recent move out of state for school, I have no intention of seeking dental care elsewhere because of the exceptional quality of service I receive at their office. I make it a point to visit her office whenever I'm in tow, and her team always goes out of their way to accommodate me in their busy schedule. The state of the art technology that Dr. Sana employs at her office is truly impressive, I can see her practice growing rapidly. I am excited to see where this growth takes them and wish them all the best. read more

I've never really cared about going to the dentist -- as it's always just been a place where I go to get my teeth cleaned while I try to make awkward small talk with my mouth open the entire time -- but the Define Dentistry team is so kind and charismatic that I find myself looking forward to my next dentist visit. Dr. Charlie was very professional and is clearly an expert at what she does. She takes great care to make sure you are both comfortable and well-informed about your oral health. read more

5 stars!!! The best dental experience I have ever had. Typically not a huge fan of the dentist but this was the best experience. I will even be back in a week for additional services. Shelly at the front - AMAZING Dr. Charlie - the most kind, honest and amazing dentist I have ever met. I have already referred my parents and co workers. I wish I could give this practice 10 stars!!! read more

What a great experience at a dental office, something I never thought I would say! Dr. Charlie and her entire staff made me feel so welcome and comfortable. I had neglected my dental health for quite some time and was very anxious about going however they made me feel so much better and worked with me and my TMJ issues. I definitely won't be missing anymore appointments and hope that someone else reads this review and gives this office a try, you won't regret it! read more

I came in for a routine cleaning and was so impressed with how open and communicative the team and Dr. Charlie are. I usually feel like the professionals only talk to the other office staff about what is going on in one's mouth and the plan going forward. Then we're left to just accept what they recommend because they're the professionals and we trust them. But this office cares. Not only does Dr. Charlie presents options for what's best for you and communicates what she's doing but also has the newest and coolest in dentistry technology and material. I loved my teeth cleaning and I honestly enjoyed going back for my cavity filling. Check them out! Best dentistry office in all the East Bay!!! read more

Define Dentistry - Freshly cleaned teeth! - General Dentistry Near Me - Livermore, California

Dr. Charlie is an accomplished dentist. She is kind and compassionate. She will give you her honest opinion and explain the reasonable options. She will never impose unnecessary procedures to make money. I was pleasantly surprised when she told me that my teeth look ok and I don't need any additional treatment other than my regular 6 month cleaning! Her hygienist is the same! Efficient and gentle. Office staff is wonderful. I have to drive an hour to go to Dr. Charlie but I do not mind that at all. It's so worth the care my family gets. read more

This is the best dentist I've ever been too. You never have to wait and the staff is super friendly. Shelly at the front desk is a rockstar!

I highly recommend this practice. The staff and doctors are so welcoming and make you feel at home. I loved that They are very thorough and don't try to upsell you on treatment's. I would recommend them to anyone who is looking for a new dentist. read more

I can't say enough good things about this place and the staff. While I was in Manteca looking for a dentist, I had to see 4 different dentists who each told me different things each time trying to sell me on further treatments I didn't need. It was hell even trying to get a painful tooth removed. I happened to be staying in Livermore and came upon this place and so far my visits have been so great! the team is patient and amazing and friendly. They explain everything in great detail and work with you on what you can and can't do and what they recommend. I am back in Manteca but am happy to go to Livermore to continue my care with them. I highly recommend them! read more

They have very good cleaning job on your teeth. But I feel they look for many different ways to get money from you. Plus, they kept bothering me. I decide not to go there anymore. read more

Dr. Charlie is not only the best dentist in all of Bay Area, she and her staff are the most sincere and kindest of people! I have all the respect for them for being so bold to start their own female-led office and treating their patients with utmost kindness. Pitiful yet now laughable story, I fell on my face while roller skating in the neighborhood and badly chipped two of my front teeth. To make matters even worse, one of the two (front right) had already been treated for a root canal two years back from a previous silly accident. I was referred to Dr. Charlie from a family friend (also a dentist but specializes in root canals) and I am ever so thankful to have listened despite many nervous thoughts prior to my appointment. As soon as you walk in, you are welcomed with a bright, clean waiting room and it is not long before the staff assists you with signing in and ushering you to see Dr. Charlie. The short 15-20 minutes I spent speaking with Dr. Charlie (after all my x-rays and scaling), was enough to calm all my anxieties and instill all the confidence in her expertise. Dr. Charlie is not the type to sugarcoat a solution or push patients to make unnecessary decisions. She is realistic and conservative with all the many options she gives, taking every aspect into consideration. I left the office knowing I was in the best hands and came back the second appointment to receive a crown for my front tooth and fillers for the minor chip on my second tooth. Being that this was going to be a full crown on my very front tooth, I must admit, my anxiety crept in again the day of the appointment; but once again, Dr. Charlie did not force anything and patiently went over the options again to make me confident in her recommendation. Once the crown was placed, my goodness - My teeth look better than they ever were! The absolute attention to detail and patience to see how I was doing throughout the whole process was all truly the best experience. I am ever so thankful to Dr. Charlie for walking me through the entire process, while easing all my anxious thoughts. She is a great person inside and out and truly is an absolute expert in her field. The staff is the best there can be and I can promise you that your experience will be just as great as mine! read more

When Dr. Charlie says she has a bleeding heart and wants to do anything to help her clients, she means it. Her genuine desire to help and take care of her clients radiates through the office and staff. Shelley at the front desk is incredibly patient and kind. They continue to go above and beyond in multiple ways to make sure I am happy (and have no dental concerns or stress). I am so grateful to have found Define Dentistry and could not recommend them more. read more

Hands down, this is a place to trust. I have had been through a few dental offices and was not satisfied for same reasons,like as I feel rushed or not heard or my problem is not being solved properly. And finally I found a team that us very patient, and everything is explained, they answer all your questions. I can't forget to mention that it is a very clean place. read more

My issue is not with Dr. Charlie, it's with the staff. I was told that they take Met Life insurance the first time I called their office. So, I made an appt. After three appt. I got a hefty bill claiming that this is what I owed. I paid for each visit accordingly. I called and they said that I am not covered by any dental insurance. That is NOT true at all. After this, I just don't trust his office. read more

Although I previously gave Define Dentistry a 5 star rating, I am downgrading that to one star, which is far more than the deserve. Dr. Charlie gave me two crowns that lasted less than 14 months. They were extremely shoddy work, not only because of the obvious failures but according to my new dentist as well. After complaining to Define about losing one crown on Thanksgiving, I tried for almost two months to get a return call. When I finally got one, I was told that Dr. Charlie had recommended implants on both those teeth, which is a flat-out lie. In fact, her pat response when I requested implants on both was always "nothing is better than your natural tooth." She flat refused to give me implants on those teeth. Delta Dental will not pay to replace 14 month old crowns. I now have to pay out of pocket to replace shoddy work. Define Dentistry is taking absolutely no responsibility for their mistakes. Please don't fall for Dr. Charlie's great resume; this practice is utterly unethical. read more

Dr. Charley and her assistant, Shelley are the absolute best. After meeting both of them, I immediately changed from my current dentist to Dr. Charley. I follow my gut instincts on everything and from the get go, I was very comfortable with both Dr. Charley and Shelley. They actually care and give honest answers and are genuine and that means everything to me. read more

Great staff and office. They do everything to make you comfortable and welcome --very caring.

They should be more companionate with patients and have a genuine relationship with them. Just asking meaning less questions about your life and showing you dog picture it's not enough. They need to understand people have different threshold about pain and if a patient is in pain try to control it.I didn't like the way make me feel about myself. And also when they where putting my veneers I heard them dropped them a few times and when they installed them one of them didn't feel as smooth as the other ones. I didn't say any thing because I thought they will plush it later. But when I can back for check up after 2 weeks Dr Charlie said I have broken it with grinding my teeth! I don't recommend them. read more

Waited a few months to post review because I'm afraid they might send me some bogus bill. I thought this dental office will be my permanent one but it's the same as the other dentist I went to. I have anxiety in general and more at any dental office. While the dental assistant Ruby is very nice and gentle the entire office is all about making money out of you. Sheryl the front office person can seem a little fake but that's just me. At the beginning I saw Dr. Zoya I think she's a new dentist. I like her because you can feel her sincerity towards you as a patient and she's gentle. Dr. Charlie the owner on the other hand can be rough and don't know how to take care of a patient without her assistant. And she will tell you what they can do to your teeth to make it pretty so you can spend more money on treatments that are unnecessary. So I guess it's more cosmetics that is. She made a couple of promises to me that never happened. The Icon filling that she did left some deep abrasions on my 2 lower front teeth. Now they're sensitive and I can feel they're bumpy and not flat anymore. Now I'm off to see another dentist. read more

Dr. Charlie is the best dentist I've ever had in my life! She's not only very professional, knowledgeable, but also very kind and gentle. I didn't feel any pain AT ALL during the treatment of my front tooth. I've had a big white spot on my front tooth for most of my life. I had never been able to smile big because I was very self conscious about that big white spot. With her amazing skills and knowledge, she used a new technique called ICON to help get rid of my giant white spot. Now I can confidently smile. Thank you soooo much for changing my life, Dr. Charlie! read more

An amazing dental office with professional staff. Welcoming and warm. All they care about is their patients and nothing else. Highly recommend this dentistry for all of your dental matters. Thank you Dr. Charlie for your great helps. read more

Since moving to the area, I've been looking for a new dentist for my fiancé and I and I'm so happy to have found Dr. Charlie! She's extremely down to earth, honest, has your best interest in mind and takes the time to get to know you. I asked her a lot of questions about my teeth at my appointment because it's been awhile since I've seen the dentist. But what I really appreciated was that she was so patient and was happy to answer all of my questions with thorough explanations. Her office is very clean, nicely decorated and the staff were very professional and welcoming which I also appreciated. My overall experience was GREAT and I look forward to coming back for my next appointment! read more

Being new to the area, I was dreading the search for a new dentist. I feel blessed to have found this office by word of mouth. The whole team, from the front desk to the hygienists and Dr. Charlie, have treated me (and other patients from what I observed) with the upmost professionalism and transparency. The office is pretty modern and clean, filled with new looking equipment. Appointments are easy to make and even offer Saturday appointments occasionally! Would definitely recommend family and friends to Define Dentistry! read more

Dr. Charlie is amazing! She is so compassionate and kind, makes you feel heard and never rushes you. She has a wealth of knowledge and I completely trust her. Go to her, she's the absolute best!! read more

Dr. Charlie, DDS, recently took over Dr. Probst's practice. Dr. Charlie is wonderful. She is a very well-trained dentist who treats her patients with informed care. I actually look forward to going to the dentist now. She has upgraded the office in every way to make one feel safe and comfortable. I wish I could give her 6 stars! read more

I met Dr. Charlie and her staff on Monday for a cleaning. I hate going to the dentist but Dr. Charlie and her hygienist made me feel very comfortable and were really funny. The cleaning didn't hurt & Dr. Charlie was very gentle. Will definitely be going back, was referred by a family friend read more

I am so happy to be the first one to leave a review for Dr. Charlie at Define Dentistry. They're located in the same office as Dr. Probst who I was with for almost 25 years until he retired recently. Due to COVID-19 I have not seen my health physician or my dentist in sometime since all I do is run out for the essentials. For the last few months I've had a loose molar and a lot of bleeding that I was dealing with and I didn't know who else to see except for Dr. Charlie and to say the least without trying to over exaggerate I feel she saved my life. First of all she does extractions too so you don't have to go to Dr. Mills for that anymore. Once the extraction was complete I had a significant amount of bleeding that was hard to stop and clot. It was very thin blood and I am on no blood thinning medicine so she was very concerned, yes Dr. Charlie is a female and she is young, nice and very informed with the most modern procedures. She informed me that she was very concerned that there was probably an underlining health issue and that I should see my physician immediately and get some blood test done. She actually kept following up with me until I did that. All in all the blood test did show I did have some underlining health issue that I'm working on now and my physician said she was a very good Dentist to notice this and to keep following up with me until I got in contact with him. I just got back from my second appointment with her to follow up and see how I was healing which is great and she also gave me one of if not the best gentle cleanings I've ever had. The facility has been totally remodeled and more modern and is easier to clean and stay sterile for during Covid-19 or anything else the world wants to throw at us. Her staff are wonderful and the equipment is like the latest technology stuff I've ever seen. Jaw dropping! Pardon the pun. To say the least Dr. Charlie didn't just receive a former patient/client from Dr. Probst, she's earned a client/patient for LIFE! Thank you Dr. Charlie not just from me but also my family thanks for helping us catch this early. And I love the name Define Dentistry because how can you "Define" it when you go above and beyond a simple dental procedure? read more

Dr. Charlie is honestly the best doctor that I've come to meet! If you're looking for a new dentist look no further! This is the place to schedule an appointment at! She's super informative about what needs to be done, and I love it! I don't leave the office with questions because everything is answered when I'm in her chair. Her staff is amazing, you instantly feel welcomed right as soon as you walk through the door! Everyone is also very tentative throughout your whole visit. Making sure you're okay and questioning if there is anything you need. I will be referring everyone I know to her because she IS THE BEST! I wish I could rate her more than 5 stars. read more

I have followed Dr. Charlie everywhere she has gone and this new practice is such a great step up. Dr. Charlie is super efficient and smart. She never does more than what needs to be done or tries to scare and oversell you. I truly feel everything she prescribed me to do is for the best of my health. She's super gentle but fast. My husband has like a very debilitating fear of dentists and she is the only person he will see. Also anything she says he will do. It's a huge thing he wouldn't see a dentist for years and just lived with pain. She just did a cleaning and calmed him down and talked him through it all and now he has no fears as long as it's her. She's amazing!!!! read more