1. Kites Pediatrics Occupational Therapy

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Salem, OR

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Kites Pediatrics Occupational Therapy

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

Kites Pediatrics Occupational Therapy Photos

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3 years ago

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9 years ago

Carmen has been working with our son on sensory issues for awhile now and we've seen some great results! Would highly recommend her!

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Childhood Health

Childhood Health

3.5(22 reviews)
1.3 mi

I've been taking my now-toddler here since she was one month old, and have overall had an excellent…read moreexperience. She primarily sees Dr. Heisler, but I've also seen Dr. Rich, Dr. Terry, and Krisi (PA), and they've all been fantastic - patient, kind, unrushed, and considerate. I've typically been able to get a same-day appointment when needed (except for when my message doesn't seem to go through, see below) - a big benefit of a large clinic. The only thing I've struggled with here is the availability of help/advice when I don't have an appointment and their after-hours answering service. They've outsourced the nurse advice line, so when I call, it's someone who doesn't have access to my daughter's records. They also can't receive texts (which is an issue since often the questions are skin-related - you know, babies - and I can't send a pic) - and callbacks have been inconsistent. They take my number and say they'll call back within an hour, but sometimes it's been several hours and sometimes not at all. I've also had the answering service say that they will leave a message with the office to call when they open so that I can schedule a same-day appointment, and again, no call. (Not sure if that's an issue with the scheduling service or the office, but at any rate, it's an issue.) I've gotten quicker responses using the patient portal (which is pretty wonky) to email the doctor than calling the "24/7" advice line. I think they used to have on-site triage nurses who could take phone calls, so I'm hopeful that they might bring that back one day . . . but I think since the whole world is understaffed, that may be a ways away. So if your child has significant medical issues and you anticipate frequently needing off-hours support, I might hesitate before going here. But overall, I'm happy and confident with the care my daughter is receiving at this clinic!

We love Dr. Terry and the whole staff here. We never have a problem getting an appointment, and the…read moreafter hours call line has really helped reassure me when I need help after hours. My kids look forward to coming here, even when they have to get shots!

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Childhood Health - Our front door

Our front door

Childhood Health - A typical exam room in our office

A typical exam room in our office

Childhood Health

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NW Pediatrics Integrative Medicine

NW Pediatrics Integrative Medicine

4.2(5 reviews)
40.1 mi•Southwest Portland

am extremely disappointed with how this clinic has treated me, especially during such a vulnerable…read moretime postpartum. Since May 2025, there has been an open OHP case under investigation. I simply asked the clinic to hold my account until the matter was resolved, but instead of showing patience or compassion, I was discharged as a patient and accused of being verbally insulting. The reality is that I have only been treated rudely and unfairly by the clinic staff. Their lack of understanding and unwillingness to work with me has added significant and unnecessary stress while I am already navigating postpartum recovery and caring for my baby. Patients deserve compassion and respect, not to be dismissed during an ongoing insurance investigation. This experience has left me feeling unsupported and mistreated, and I hope no other patient has to go through what I have. Response : I am disappointed by the clinic's response. My reviews reflect my actual experiences as a patient and are not "harassment." The billing issue relates to an ongoing error with OHP, and I have been instructed not to pay until it is resolved. I have never engaged in abusive or inappropriate behavior toward staff, and I find it concerning that such examples were suggested in connection with me. I hope this matter can be addressed with professionalism and respect.

I appreciate how much time I am given, my thoughts and concerns are always taken into account…read moreduring my visit and when I call in for advice. I feel like I am treated like family there. All the providers are great! We see mostly Gabe F. due to our schedule, but we love everyone at the clinic. Recommend!

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NW Pediatrics Integrative Medicine - Medical Records Department

Medical Records Department

NW Pediatrics Integrative Medicine - Nurses' Station

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Nurses' Station

Kites Pediatrics Occupational Therapy - occupationaltherapy - Updated October 2026

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